If you haven't taken the time to automate a few key communication sequences in your agency, then it's probably a lot. Don't worry, you're not alone. But it's definitely time that this type of behavior becomes common place in our industry. Because when you do, you free up so much time, effort and energy to focus on tasks that can't be done automatically. It those tasks that will propel your agency to an entirely different level, because almost none of your competition has. That's what I talk with Nancy Nicklow, of Huff Insurance, about as she breaks down all the stuff she doesn't have to think about. P.S. Leave Agency Nation Radio at rating and/or review if you have something to say.