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How HP Balances Social Marketing With Social Customer Service

How HP Balances Social Marketing With Social Customer Service

FromSocial Pros Podcast


How HP Balances Social Marketing With Social Customer Service

FromSocial Pros Podcast

ratings:
Length:
47 minutes
Released:
Sep 15, 2015
Format:
Podcast episode

Description

Kriti Kapoor, Global Director of Social Customer Care at HP Inc., joins the Social Pros Podcast to discuss the myriad ways customer service has had to adapt to social media, which platforms are best for solving which types of problems, and why it’s so important to embrace global social customer service.
Released:
Sep 15, 2015
Format:
Podcast episode

Titles in the series (100)

Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.