57 min listen
Innovating and Humanizing Retail Banks
ratings:
Length:
56 minutes
Released:
Aug 7, 2013
Format:
Podcast episode
Description
With increasing customer demands and an entirely different market landscape brought about by numerous touch points and ways to interact, banks can no longer expect to earn customer loyalty simply by providing new perks and services. Banks need to be seen as human, relatable, reliable and trusting. But doing so is a big task, and it involves meeting consumers on multiple levels, adopting new mobile solutions and innovating the industry on the whole. So how do we start?
Released:
Aug 7, 2013
Format:
Podcast episode
Titles in the series (100)
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