57 min listen
Assembling a Business “Village” for Effective Customer Support
Assembling a Business “Village” for Effective Customer Support
ratings:
Length:
56 minutes
Released:
Feb 9, 2011
Format:
Podcast episode
Description
The increasing technical complexity of support today demands teamwork spanning not only the whole corporation but outside as well. To reach the highest service/support goals it may be necessary to reach out to external partners, developers, and even other customers. How can IT pull all these people from so many different business constituencies together into a virtual "village" to really resolve customer problems?
Released:
Feb 9, 2011
Format:
Podcast episode
Titles in the series (100)
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