Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week we’ll talk about customer service, and why it’s important to help convert sales.  In the Main Story we speak with eBay Sellers Bill Ingersoll and Eddie Latham and learn about their customer service strategies. On Inside eBay we’re joined by eBay’s own Jody Newsome, Director, Buying and Selling Customer Experience from the Global Customer Experience team. Of course, we’ve got The Buzz, and we answer your seller questions.  To have your questions answered on eBay for Business, call us at 888 723-4630 or email us at podcast@ebay.com.   00:01 - Intro 02:10 - The Buzz 07:20 - The Main Story - Customer Service Strategy with Bill Ingersoll and Eddie Latham 28:21 - Inside eBay - Customer Service with Jody Newsome 38:47 - Calls / Questions 45:01 - Outro   Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line eBay.com/community eBay.com/communitychat eBay.com/meetups eBay.com/payments eBay.com/podcast eBay.com/sellercenter eBay.com/sellingonebay eBay.com/structureddata eBayOpen.com eBayopen.com/speakers explore.ebay.com facebook.com/eBayForBusiness trends.google.com eBay Seller - bikes_trikes_quads eBay Seller - velocityelectronics #ebaypodcast #makingithappen