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Length:
38 minutes
Released:
Nov 25, 2013
Format:
Podcast episode
Description
I want to thank Carolyn Kopprasch and the @BufferApp team for getting back to me, and agreeing to not only join the podcast, but also field questions from "anyone" ...what a cool group of people!
In this episode
Carolyn gives us some of the insider's perspective on what really happened, when Buffer got hacked
Carolyn and I discuss triage methodology, and how Buffer's small team responded
In-depth conversation on the communications strategy and implemented plan to be totally transparent
We discuss that point where it's time to "shut it down" and the need to have the ability and information to make the decision Buffer's team did when they shut down the service temporarily
Carolyn talks about some of the non-typical ways that her team detects potential security issues
Caroly dispenses some solid advice for anyone in a small shop that may be operating ultra-lean
Finally, Carolyn and I talk about software security and what role it (or the lack thereof) played in the Buffer incident
Guest
Carolyn Kopprasch ( @CaroKopp ) - Carolyn is currently Buffer's "Chief Happiness Officer". Her role is to make sure that Buffer's customers are, in fact, happy. Also she has a web presence right here: http://CaroKopp.com
Links!
Buffer's communications page: http://open.bufferapp.com/buffer-has-been-hacked-here-is-whats-going-on/
In this episode
Carolyn gives us some of the insider's perspective on what really happened, when Buffer got hacked
Carolyn and I discuss triage methodology, and how Buffer's small team responded
In-depth conversation on the communications strategy and implemented plan to be totally transparent
We discuss that point where it's time to "shut it down" and the need to have the ability and information to make the decision Buffer's team did when they shut down the service temporarily
Carolyn talks about some of the non-typical ways that her team detects potential security issues
Caroly dispenses some solid advice for anyone in a small shop that may be operating ultra-lean
Finally, Carolyn and I talk about software security and what role it (or the lack thereof) played in the Buffer incident
Guest
Carolyn Kopprasch ( @CaroKopp ) - Carolyn is currently Buffer's "Chief Happiness Officer". Her role is to make sure that Buffer's customers are, in fact, happy. Also she has a web presence right here: http://CaroKopp.com
Links!
Buffer's communications page: http://open.bufferapp.com/buffer-has-been-hacked-here-is-whats-going-on/
Released:
Nov 25, 2013
Format:
Podcast episode
Titles in the series (100)
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