Non Verbal Communication Actions Speak louder than

words

Message not expressed or sent in words Gestures, Postures, Facial

expression

Is it Important?
Yes! Yes! Yes!

Only 7% of a messages effect are carried by words, the other 93% through non -verbal means. (Mehabian) Impossible NOT to Communicate!

Non Verbal Communication

Facial expressions Eye movements Head movements Hand movements Posture Way of talking Closeness Body contact

Kinds of Body Language

Para linguistics Kinesics Postures Proxemics Haptics Appearance

Para linguistics
Refers to Vocal Communication Consists of:
Pitch Tone of Voice Vocally produced noises Pause Volume Rate of Speech

Kinesics

Facial Expressions
Angry Fear Disgust Surprise Lower eyebrow, stare intensely Round eyes, open mouth Wrinkled nose, lowered eyelids Raised eyebrows, wide open eyes, open mouth

Happiness Round eyes, smiles, raised cheeks

Gestures
Openness, Confidence
Open hands Eye contact Smile, leaning forward, relaxed Standing straight Legs crossed Shaking one foot Glancing at exit Yawning Fidget

Indifference

NONVERBAL BEHAVIOR Brisk, erect walk Standing with hands at waist Sitting with legs crossed, foot kicking slightly Sitting, legs apart Arms crossed Walking with hands in pockets, shoulders hunched Hand to cheek Touching, slightly rubbing nose Rubbing the eye Hands clasped behind back Locked ankles

INTERPRETATION Confidence Readiness, aggression Boredom Open, relaxed Defensiveness Dejection Evaluation, thinking Rejection, doubt, lying Doubt, disbelief Anger, frustration, apprehension Apprehension

Head resting in hand, eyes downcast Rubbing hands

Boredom Anticipation

Sitting with hands clasped behind head, Confidence, superiority legs crossed Open palm Pinching bridge of nose, eyes closed Tapping or drumming fingers Patting/fondling hair Tilted head Stroking chin Looking down, face turned away Biting nails Pulling or tugging at ear Sincerity, openness, innocence Negative evaluation Impatience Lack of self-confidence; insecurity Interest Trying to make a decision Disbelief Insecurity, nervousness Indecision

Eye behaviour
Expression of eyes Interpretation
Sideways glance of eyes Suspicion No eye contact Half raised eyebrows Half closed eyes Avoiding eye contact Constant gaze & repeated mutual eye contact Disinterest Worry Boredom Dishonesty & deception Intense love & affection

Proxemics
Related to space & distance
Intimate distance 0 to 18 inches Personal distance 18 inches to 4 feet Social distance 4 to 12 feet Public distance 12 feet to the limit of sight

Haptics
Study of touch as nonverbal communication Includes Handshake A pat on shoulder Shaking hands Holding hands Pat on the back

Dos & Donts

 Have eye contact , but dont stare Dont cross your arms or legs Dont be afraid to take up some space Dont fidget

 Relax your shoulders Nod when you are listening Dont slouch, sit up straight Lean, but not too much

 Dont touch your face Keep your head up Slow down a bit Dont stand too close

Smile!!
You

are not completely dressed until your wear a smile ".