Beruflich Dokumente
Kultur Dokumente
July 2012
GROUP 6 Sudeep
Amey | Abhilasha |
Agenda
Introduction Products Suppliers E- Procurement Logistics and Distribution Channel Designs Food Quality and Safety management IT infrastructure Current efforts towards a sustainable supply chain McDonalds Supply chain challenges Recommendations
Introduction
40 Indian cities with 217 restaurants and serves 650,000 customers daily Joint venture in India with two companies:
Connaught
Plaza Restaurants Pvt Ltd (master franchisee for North and East India) Hardcastle Restaurants Pvt Ltd (master franchisee for West and South India)
Products
Burgers: McMuffin, McAloo Tikki, McVeggie, McMaharaja, McChicken, Fillet-o-fish, etc. Salsa wraps: Paneer & Chicken French Fries, Potato wedges Beverages:
Soft
Suppliers
Sesame Seeds From Ghaziabad, UP Fresh Iceberg Lettuce From Trikaya Agriculture, Maharashtra and Meena Agritech, Delhi Cheddar Cheese From Dynamix Dairy, Maharashtra Buns From Cremica, Ludhiana and Shah Bector and Sons, Maharashtra
Vegetable Patty (made from fresh peas, carrots, green beans, red capsicum, potatoes and rice) from Kitran Foods Maharashtra
Suppliers
Dynamix is a supplier of Cheese for McDonald in India Network of milk collection centers equipped with bulk coolers Dedicated R&D centre and quality assurance program Trikaya is a supplier of Iceberg Lettuce Specialised nursery with a team of agricultural experts Drip and sprinkler irrigation with fertilizer mixing plant Pack house , pre-cooling and cold room are located at the farms itself to ensure no delay Supplier of chicken and vegetable products World class infrastructure and support services Separate processing lines for chicken and vegetable foods High tech refrigeration plants for manufacture of frozen foods at temperatures as low as -35 degree celsius
Operational Excellence
Emac Digital is an internet procurement site designed for McDonald Corporations 27000 franchises Emac Digital Company is an e-procurement website jointly owned by McDonalds and Accel KKR Co. It is a procurement hub ; allows all of McDonalds franchises across globe to buy everything needed to run their restaurants from Uniforms to Hamburgers! Procurement site allows business owners to buy supplies at a discounted price E- Procurement allows 85% cut in costs according to McDonalds supply chief Edwards
Major Suppliers Small Suppliers
Emac Digital
E- Procurement
Global Franchises
Place Order
Emac Digital
Supply Received
Suppliers
Logistics
Matching supplier production with deliveries to meet schedules and restaurant needs 3 centralized distribution centers at Mumbai, Delhi and Kochi Strong emphasis on economies of scale- high storage volumes! QIP Quality Inspection Program HACCP Food safety standards emphasizing prevention of faults rather than detection through inspection
Cold Chain
Procurement Warehousing Transportation Retailing
The Cold Chain is necessary to maintain the integrity of food products and retain their freshness and nutritional value
McDonalds took 4 years and around Rs 450 crores to setup the food supply chain even before opening its 1st restaurant Cold Chain Management System provides assistance in - Selection of high quality seeds - Drip irrigation technology - Refrigerated transportation system
Distribution Systems
o o
McDonalds uses three types of distribution strategy Franchising - Contractual Vertical Marketing System Licensing Joint Ventures
Channels (1/3)
Physical function
Suppliers Transporters Warehouse Manufacturer Transporters Warehouse
Customers
Transporters
Dealers
Title function
Suppliers Manufacturer Dealer Customer
Channels (2/3)
Payment function
Banks
Manufacturer
Suppliers
Banks
Customers
Banks
Dealers
Information function
Supplie rs Transport er Warehous e Banks Customers Manufactur er Transport er Warehous e Banks Dealers
Transporters Banks
Channels (3/3)
Promotion function
Suppliers Advertising Agency Manufacturer Advertising Agency
Customers
Dealers
Three dimensions of variation in the channel are : - Number of levels in the channel - Number of intermediaries at each level - Types of intermediaries used at each level
Distribution centers and cold storages Completely dedicated distribution and supply chain
Dry and cold storage facilities ERP systems in place Specialized in providing services including
Forecasting demand and Procurement (31Q system) Quality Inspection (Quality Assurance Teams) Storage and Inventory management
Food Safety
HACCP
Supplier
Food Quality
Sensory
Analysis Quality Assurance Teams Product Cutting by management Evaluation by central laboratory in Hong Kong
IT Infrastructure
Suppliers:
Connected
to suppliers through ERP systems through which direct store orders are uploaded Next stage is to connect DCs to suppliers through ERP systems
Customers:
McDelivery
Online
customer orders Delivery of meals to the customers doorstep Currently in 7 cities in India
Land Management Committment Animal Welfare Supplier workplace accountability Sustainable fisheries
Burgeoning demand in near future Only 4 distribution centers (DCs) in India Managing a very elaborate supply chain structure and need of up gradation in future No flexibility in product portfolio: Competition from other fast food restaurants Heavy dependence on a very few suppliers No written contracts with supply chain partners
Recommendations
Foreseeing a 35-40 % growth every year in near future, it should add more DCs to cater to the growing demand in future To manage and optimize its elaborate supply chain network, it should adopt more sophisticated software systems Source from more suppliers to diversify their risk and reduce dependency on few suppliers Increase the product portfolio to counter competition in market
THANK YOU