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BAB 1 MENGENALI KOMUNIKASI

DEFINITION OF COMMUNICATION
Common definition A process of sending messages to one another Other definition Communication is the transmitting of information, ideas, emotions, skill, etc., by the use of symbols-words pictures, figures, etc. (Berelson & Steiner, 1964) "The word communication, which is sometimes substituted for the word in English, communication, a word rooted Latin, communis,which means 'the same'. So, when we communicate, we want tocreate an equation in which we try to find or create a "similarity" with others " (Mansor Ahmad Summons, 1990

Definition of Communication in Organizations


Creation and exchange messages in a network

of interdependent relationships to solve problems of environmental uncertainty Gerald M.Goldhaber

ELEMENTS AND COMMUNICATION PROCESS


Complete the communication process between the two communicators involves 11 elements: source The idea encoded channel acceptance Dekod comprehension receiver Feedback disruption environment

ELEMENTS AND COMMUNICATION PROCESS


7 The following steps occur in derivatives of the communication process: Source must have an idea This idea must be processed (encoded) in some form The idea is to be transmitted (transmitted) This message must be received by the recipient Recipient must interpret (dekod) message received The message should be understood correctly Recipients shall provide appropriate responses

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CHAPTER 2 ORGANIZATIONS TO KNOW

UNDERSTANDING COMMUNICATION IN ORGANIZATIONS


Communication within the organization is a process flow of information among individuals who were inter-related and influence each other. Communication within the organization can also be understood as the transfer and sharing of information between individuals characterized by a hierarchy or organizational hierarchy, formal and informal.

CHARACTERISTICS OF THEORGANIZATION
Organization formed and shaped by human beings have certain characteristics and most important is the objective to be achieved. Among the characteristics that should be included in the organization:
Members of a group of individuals There is coordination Have its activity There is a hierarchy of power There are policies, procedures, rules and norms that guide the activities It seems

ORGANIZATIONAL STRUCTURE Structure or form of organization to give an overview of the (line)and power levels (hierarchy of authority), chain of command (chain of command) and the relationship work (work relationship) between a citizen of another organization and structure can be seen on the organization chart.
The following terms should be understood first:
Authority - the authority or a person's right to make decisions, directing or doing something.

Responsibility - the duty or obligation that must be done.


Accountability - the accountability of an employee to his supervisor.

TYPE OF three types of authority in an organization: There are AUTHORITY IN ORGANIZATIONS


lines of authority Supervisors have the authority directly to the employees Lines of authority and staff Staff members have no authority directly on the line, but can onlyadvise or propose only. functional authority Staff member has authority over the line when working as a supervisor who has the authority line, for example, when acting inthe duties of the supervisor or the head.

ORGANIZATIONAL PRINCIPLES
When organizations work, it must conform to the principles in the organization. Scalar principle Lines of authority and accountability must be clear. Principles of Consolidation Instructions Employees must comply with the chain of command. principles of delegation Distributed power or authority. Ruling Principle of Accountability An employee shall be responsible for the task.

Principles Space Control The number of employees under the supervision of a supervisor.

ROLE OF THE FUNCTION OR ORGANIZATION


functions of the organization Administration planning implementation valuation monitoring

In carrying out the functions above, the course of an organization is influenced by: external factors Capital, policy, legal, etc. demand. internal factors Leadership, communication, work skills, technology, management,etc..

COMMUNICATION MANAGEMENT THEORY and MANAGEMENT PHILOSOPHY

What is Management by Objectives?


MBO relies on the defining of objectives for each employee and then to compare and to direct their performance against the objectives which have been set. It aims to increase the performance of the organization by matching

organizational goals with the objectives of subordinates throughout the organization. Ideally, employees receive strong input to identify their objectives, time lines for completion, etc.

MBO includes continuous tracking of the processes and to provide feedback to reach the objectives. According to Drucker managers should avoid 'the activity trap', getting so involved in their day to day activities that they forget their main purpose or objective. One of the concepts of MBO was that instead of just a few topmanagers, all managers of a firm should participate in the strategic

planning process, in order to improve the implementability of the plan.

Another concept of Management by Objectives was, that managers should implement a range of performance systems, which are designed to help the organization to function well.

Principles of Management by Objectives

Cascading of organizational goals and objectives, Specific objectives for each member, Participative decision making, Explicit time period, and Performance evaluation and provide feedback.

Management by Objectives also introduced the SMART method for checking the validity of the objectives, which should be 'SMART':

Specific
Measurable Achievable

Realistic, and
Time-related.

COMMUNICATION AND LEADERSHIP

Effectiveness of a team depends on the extent of carrying outeffectively the head of their leadership role.

WORD OF WISDOM
Having a good leader is like having half the work accomplished, even before the work is started. Allahyarham Tun Dr. Ismail
The sign of a good leadership mainly appears among the followers. Syed Othman Al-Habshi

UNDERSTANDING LEADERSHIP
Various definitions of leadership as seen from various

angles. Leadership is seen as a process of humanity's influence followersin order to lead their efforts towards goal achievement. This process is highly dependent on effective communication skills. In organizations, leaders must have the ability to deliver a message to all the staff organization. Leader in an organization should also be able to influence their employees. Kepimpian process depends on the integrity or credibilityyangdibentuk by an individual / leader.

LEADER CHARACTER
Him as the leader of many

As the leader of many lifetimes As many wise leaders As the leader of many ingenious As the leader of many smart As the leader of many arifnya As a noble leader budinya As the leader of many relanya As the leader of many ikhlasnya As the leader of many Meekly As the leader of the noble seat As the leader of many sedarnya As the leader of the success

Proficiency CONCEPT AND EFFECTIVENESS


Efficiency is doing the work the right way (do things right).

Efficiency is calculated by the following formula: Efficiency = Output input THREE ways to improve Efficiency : A. Increase output at a fixed input. Two. Reduce the input but the output set. Three. Increase output more than increasing inputs.

Triangle EFFECTIVENESS OFCOMMUNICATION


Triad or triangle which consists of managers of leaders, members of the working group that is family and the environment in which jobs are to be implemented.
leader

Leaders to provide an environment task consensus (teamwork)within the organization. The factors that influence these efforts: a. Motivation (drive) b. can hope c. skill d. reputation

environ ment

follower

PERSONAL CHARACTERISTICS OF THE FIVE TO BE THERE INYOURSELF A LEADER


He should be more intelligent than others

Have the emotional maturity Have induced motivation Problem-solving skills Management skills

There are many ways to classify leadership style and one way is by looking at patterns of interaction between leaders and employees. There are four styles of leadership: Authoritarian leadership paternalistic leadership leadership involvement Laissez-faire leadership

LEADERSHIP STYLE