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What are ethics, morality and business ethics?

What are ethics, morality and business ethics? Answers to these questions can be found in the detailed definitions of these terms. People may think they know the meanings of these terms, but actually they do not (Avelini Holjevac, 2002).

Ethics
Ethics (Greek ethos custom, habit, significance, disposition) teaching doctrine on morality; its task is not only to inform us with what morality is, what its basic components are, but also to take a critical disposition towards the existing moral practices; Because ethics are community rules governing interactions between people, unethical behaviour is that which can hurt or harm another in the community. The goal of ethics is not only to identify all the various views of people but also to give an evaluation and identify real and true values.

Ethics
Ethical one referring to ethics; informal one who is honourable, morally correct, honest, who distinguishes good from evil, etc. (Klaic, 1979). An ethical person is therefore likely to be aware of the inter-dependent nature of behaviour and the consequences on others of behaving unethically. Unethical behaviour alters and upsets the balance of interactions in a community such as a workplace; if a manager or supervisor takes a self-serving position on an issue, a negative consequence may be generated for staff.

Ethics
An unethical act or practice implies knowledge of this potential for harm, such as that caused by taking money from a guests room, or food prepared for a special occasion.
Good ethical standards rely on principles, values, duties and obligations.

Ethics is linked to morality.

Morality
Moral (Latin moris custom)

1. a set of rules of a society and social classes on the contents and manner of interrelations between people and communities 2. correctness, honesty, honour, virtuousness, ethics [see above] in general; 3. respectable sex life, chastity, decency; 4. cheerfulness, enthusiasm, awareness of discipline, mental mood, high spirit, readiness for task-fulfilment, bravery (ex. army moral); 5. message, lesson, meaning of a story; 6. manner of thinking, spiritual life; attitude toward life;

Ethics and Morality


Ethics are a system of rules and principles relating to good and bad, or duty and obligation, and morality relates to principles of right and wrong (Nusbaum, 1992). An ethical decision will therefore be acceptable to the wider community (Kohlberg, 1981), whereas morality requires the sanction of an individual conscience.

What are business ethics, business morality and Etiquette?


Business ethics application of ethical principles in business relations and activities. Many companies have formal written codes of ethics which help managers and other employees synchronise their behaviour with codes and principles of business ethics. (Baletic, 1995) Business morality a set of moral principles that define the behaviour of participants in business communication; unwritten rules of behaviour that every business person should obey.

What are business ethics, business morality and Etiquette?


Etiquette (Fr.: bonton, appropriate behaviour) a set of rules on refined (hospitable, polite) conduct in the company of others.

Business Morality
Business morality can be summarised in the following two recommendations:
Do as you say. Say as you do.

Ultimately one sentence can serve as a summary: ethics and morality is what you do, and not what you say.

Importance of business ethics?


It is sure that ethics are a dimension of TQM, as well as a dimension of the quality of a community and the quality of life and work. The main goal of managers is to generate profits, but only within the legal framework and bearing in mind the rule: Never cheat the customer. Business ethics prescribes profit making, but with respect for ethical principles and standards.

Importance of business ethics?


Business ethics increases the reputation and market competitiveness of an enterprise.

The relationship between ethics and profession


Ethics is related to a profession, and we most frequently refer to legal, medical and journalistic ethics. Business ethics is often neglected and is referred to less frequently, although it is of the same importance (e.g. the current Croatian problems of corruption).

Ethics in the tourism and hotel industry


Ethics is an important element of the tourist trade and the hotel and catering industry, which are jointly referred to as the Hospitality Industry. The very term Hospitality implies welcome, friendliness, comfort, security, openness, communicativeness and kindness. The aim of the Hospitality Industry is to please people, to give them the sense of well-being that everybody wants. This is what connects this industry and ethics as defined by Aristotle.

Ethics in the tourism and hotel industry

All the activities of the Hospitality Industry are focused on making people happy by offering them entertainment, good food and drink, comfortable accommodation, sports and recreation, i.e. well-organised entertainment in their free time and the sense of prosperity and wellbeing.

Ethics in the tourism and hotel industry

The great American hotelier Ernest Henderson (18971967), the founder of the Sheraton international hotel chain, was well known for his business motto: Make profit, but with respect for high standards of business ethics.

Ethics in the tourism and hotel industry


However, The training of hotel managers focuses mainly on economics and foreign languages and lacks focus on morality and ethics. However, honesty should be an integral part of the managers personality, something taken for granted, and should be reflected both in his day-to-day decisions and in his behaviour not only towards his employees and business partners but also towards his family and society as a whole.

The Global Code of Ethics for Tourism


The Global Code of Ethics for Tourism consists of 10 principles and rules referring to the work and behaviour of all participants in tourism: 1: Tourisms contribution to mutual understanding and respect between peoples and societies. 2: Tourism as a vehicle for individual and collective fulfilment. 3: Tourism, a factor of sustainable development. 4: Tourism, a user of the cultural heritage of mankind and contributor to its enhancement.

The Global Code of Ethics for Tourism


5: Tourism, a beneficial activity for host countries and communities. 6: Obligations of stakeholders in tourism development. 7: Right to tourism. 8: Liberty of tourist movements. 9: Rights of the workers and entrepreneurs in the tourism industry. 10: Implementation of the principles of the Global Code of Ethics for Tourism.

A summary of global code of ethics


The code of ethics ensures the respect and understanding among all people and societies, The sustainable development of tourism, protection of nature and environment,

The freedom of movement, the rights of tourists and residents,


And the rights and obligations of tourism-specific professionals and authorities.