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INTRODUCTION
Communication is the name we give to different ways by which human beings, birds, animals and other creature convey & receive information & clues. The talks among different individuals, every music and sound that we hear, every written words or signals we notice, etc are part of communication process. During prehistoric times, man used to convey feelings, emotions & thoughts sounds, symbols & gestures.
DEFINITION
According to Keith Davis The process of passing information & understanding from one person to another. It is essentially a bridge of meaning between the people. By using the bridge a person can safely cross the river of misunderstanding.
Non verbal communication means transmission of meaning other than oral or written words. This transmission can be through facial expression, body postures, eye contacts, clothing, silence etc. studies reveal that more than 65% of human communication is through non verbal clues than through written or spoken words.
BARRIERS IN COMMUNICATION
Communication is complete and perfect when the receiver understands the message in the same sense & spirit as the communication intends to convey. Semantic barriers. Physical barriers. Psychological barriers.
MAHABHARATA
Mahabharatha is one of the two most important ancient epics of India, the other being the Ramayana. The Mahabharata was compiled in Ancient India. One of the Indian sages named Vyasa is believed to have composed the work. The Bhagavad-Gita, a dialogue between Krishna and Arjuna, is a part of the Mahabharata. Mahabharata offers a wealth of Communication and Management insights which are still applicable in the contemporary world.
To understand the Communication Insights from The Mahabharata, we have chosen three important episodes from the epic, in chronological order, and analyze the communication paradigm in those events. Subsequently, we discuss the insights from those communications, and what they teach us for effective business communication.
1. Listen attentively and completely. 2. Correlate the statements preceding the question. Understand the holistic perspective. 3. Decipher what the customer really wants; understand the stated and latent needs. 4. Analyze what your competitors are doing/saying. 5. Provide unique value proposition to your customers; say what you do, and do what you say!
1. Avoid words that stereotype Race, Nationality etc. 2. Avoid words that typecast those with disabilities. 3. Verbal + Non-verbal communication: body language, tone and gestures.
1. The communication between Lord Krishna and Arjuna reflects the assertive interpersonal communication style. This style shows how people naturally express themselves when their self esteem is intact, giving them the confidence to communicate without games and manipulation. 2. Lord Krishna displayed invitational rhetoric the goal of speech as enabling rational decision making by Arjuna. 3. Lord Krishna displayed communication competence with Arjuna, which is the ability to relate too there with accuracy, clarity, comprehensibility, coherence, expertise, effectiveness and appropriateness.
4. Bhagavat Gita shows us the power of ethical speaking and listening attentively. It shows us the importance of feedback in communication. Lord Krishna understands the confusion of Arjuna and explains to him the importance of Karma. 5. Bhagavat Gita provides us with the importance of Self Control focusing on discipline in perseverance, detachment from fruits of labour, and\ devotion to duty.