Beruflich Dokumente
Kultur Dokumente
June, 2006
SUMMARY
Goals
For Customer information, bringing ERP and CRM to the same core architecture Separating the entity that enters into a relationship from the business relationship itself Allowing organizations and people to exist independently of their business relationship within a company Sharing of party information across all of the ERP and CRM applications and reducing data redundancy
Providing complete view of a party and all of its relationships with you, and
its relationships with other members of the trading community
D&B Integration Classification Model Online Fuzzy Match TCA Data Model
Web Services ODL (CDL) DQM BES Callouts Employee Integration OCO (CO)
SSM CPUI
Bulk Import
Auto-Merge Address Validation CDH
OCO (CO)
Steps of Evolution
Started with building a best in class customer data model Introduced inbound and outbound interfaces to the data model Public APIs (Java and PL/SQL), Bulk Import, Event-Subscription Focused heavily on building data quality Fuzzy Match, DQM, Merge, Data
Librarian
Introduced third party integration e.g. with content provider DNB, with address services providers Built comprehensive UI to view and maintain customer information Customers Online. Provided UI components to application products for consistent exposure of customer information Common Party UI
Steps of Evolution
Introduced system cross-referencing mechanism Source System Management Provided unlimited extensibility to the model, to capture information specific to your company or your industry
CDM
Sales
Service
Financials
HR
Campaign to Compensation
Business Flows
Campaign to Lead
Lead to Opportunity
Opportunity to Quote Opportunity to Forecast Quote to Order Order to Invoice Invoice to Cash Cash to Compensation
Dispatch to Resolution
Field Service
Installed Base Scheduling Depot Repair
Contract to Renewal
Business Flows
Contract Usage to Cash
CDM
Sales
Service
Financials
HR
Others HR HR
Retek
Lawson
Epiphany
Navision
SAP
PeopleSoft
Integration Repository (Web Service Provider) Business Object Level APIs and Events
Create
Update
V2 APIs
Entity Centric
V2 Business Events
Entity Centric
Save
Get
Release 12
No coding required
No middleware integration
Integration Components
Web Services
Customer
Employee
Platform that can play a key role in your IT landscape for Master Data
Management
MetaLink Resource
Oracle Trading Community Architecture Modeling Customer and
Prospect Data : The document talks about answering a set of key questions
about your prospect and customer data. This document offers guidance on the order in which these questions should be asked and on how to answer each question given your objectives and business processes.