Presentation on EXECUTIVE SUPPORT SYSTEM (ESS)

SUBMITTED TO :MR.VINAY KESAR SUBMITTED BY: KARAMVEER SINGH

Enterprise Systems: Concepts and Definitions

Executive information systems (EIS)

Executive support systems (ESS) Enterprise information systems (EIS)

Evolution of Executive and Enterprise Information Systems

DSS and ODSS 1980s: Top execs get Executive Information Systems 1995+s: Move to everybodys information systems and enterprise information systems Definitions follow

The Layers of Executive Decision Making

Executive Support Systems (ESS) in Perspective

Tailored to individual executives

Not to managers in other levels

Easy to use Drill down capabilities Support need for external data Can help when uncertainty is high Future-oriented Linked to value-added processes

Capabilities of an ESS (1)

Support for defining an overall vision

Organizations product lines and services

Support for strategic planning

Predict future trends Analyze merger possibilities

Support for strategic organizing & staffing

Choice of departments Pay raises

Capabilities of an ESS (2)

Support for strategic control

Monitor and manage the overall organization

Support for crisis management

Put together a contingency plan

Enterprise Decision Support Systems

DSS to provide enterprise-wide support

Executives

Many decision makers in different locations

Enterprise Resource Planning (ERP) systems

Executive Information System (EIS)

A computer-based system that serves the information needs of top executives Provides rapid access to timely information and direct access to management reports Very user-friendly, supported by graphics Provides exceptions reporting and "drill-down" capabilities Easily connected to the Internet Drill down

Executive Support System (ESS)

Comprehensive support system that goes beyond EIS to include Communications Office automation Analysis support Intelligence

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Enterprise Information System

Corporate-wide system Provides holistic information From a corporate view Part of enterprise resource planning (ERP) systems For business intelligence Leading up to enterprise information portals and knowledge management systems

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Characteristics of EIS

Drill down Critical success Factors (CSF) Status access Analysis Exception reporting Colors and audio Navigation of information Communication
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Critical Success Factors (CSF)

Monitored by five types of information
1. Key problem narratives 2. Highlight charts 3. Top-level financials 4. Key factors (key performance indicators (KPI)) 5. Detailed KPI responsibility reports

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Characteristics and Benefits of EIS

Quality of information User interface Technical capability provided Benefits

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Future of Executive and Enterprise Support Systems

Toolbox for customized systems Multimedia support Better access (via PDFs and cell phones) Virtual Reality and 3-D Image Displays Merging of analytical systems (OLAP / multidimensional analysis)) with desktop publishing Client/server architecture Web-enabled EIS Automated support and intelligent assistance Integration of EIS and Group Support Systems Global EIS Integration and deployment with ERP products

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Thank

you