Beruflich Dokumente
Kultur Dokumente
Mumbai Dabbawalas
Nutan Mumbai Tiffin Box Suppliers Trust
History Started in 1890 Charitable Trust Registered in 1956 Avg. Literacy rate 8th grade schooling Total area coverage 60kms to 70kms Employee Strength 5000 Number of Tiffins 2000 Tiffin boxes i.e.4,00,000 transactions every day Time Taken 3 hrs
Supply Chain
They collects dabbas either from a worker's home or from the dabba makers. As many of the carriers are illiterate, the dabbas have some sort of distinguishing mark on them, such as a colour or group of symbols. The dabbawala then takes them to a designated sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups. The grouped boxes are put in the coaches of trains.
Markings
(1) abbreviations for collection points, (2) colour code for starting station, (3) number for destination station and (4) markings for handling dabbawala at destination, building and floor
WORK IS WORSHIP
Working of NMTBSA
Error Rate : 1 in 16 million transactions Six Sigma performance : (99.999999) Technological Backup : Nil Cost of Service : Rs.300/month Standard Price for all : (Weight, Distance, Space) Rs.36 cr Turnover approx No strike record as each one a shareholder Earnings : 5,000 to 6,000/month Diwali Bonus : One months from customers
Success Factors
Low cost delivery
Rs. 150 -200
Delivery reliability
Entrepreneurs, not employees No strikes Flat structure Referrals from friends and relatives No dilution of service culture
Success Factors
Decentralization Perceived equality
Effort different, same remuneration
Thank you