STRESS

Submitted By:-

Arpit Jain B-09 Rahul Sachdeva B-2 Mayank Bhargava B-19 Ankur Khanna B-06

What is stress?
Is a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities

Other definitions:

Stimulus Response Response - stimulus Working

Stress and Performance

Constructive stress (eustress): is stress that acts in a possitive way for the individual and/or the organisation.

Destructive stress (distress):is stress that acts in a dysfuctional way for the individual and/or the organisation.

Constructive stress Low High

Destructive stress

Individual Performance

Low Stress Intensity

High

Sources of stress
Work Factors:
task demands role dynamics interpersonal relationships career progress

Non-Work factors
Family Economics Personal affairs

Personal Factors:

Job STRESS

Needs Capabilitues Personality

For the individual: behavioral psychological medical problems

For the organisation: decrease performance, morale and motivation increased turnover and absenteeism 6

The General Adaptation Syndrome (GAS)

general: because stressors had an effects on several areas of the body adaptation: stimulation of defenses designed to help the body adjust to or deal with stressors syndrome; indicates that individual pieces of the reaction occur more or less together

alarm - resistance - exhaustion

Stress and Work: A working Model

Stressors at Work
Physical Environment stressors

Demographic/ behavioral

Consequences or effect
Subjective: anxienty Behavioral: accident proneness

Individual stressors Stressors at Work Group stressors

Organisational stressors

Psychological or physical experience or perception of excessive demand on the person

Cognitive: inability to make sound decisions Physiological: increased blood pressures Health-physical and mental:

Cognitive/ affective

coronary heart disease Organisational: lower productivity

Effective Stress Management

Stress management: is the ability to prevent or

cope with stress and maintain wellness

Preventing or coping with stress:

Stress prevention involves taking action to prevent the emergence of stress that becomes destructive.

Organisational programs:

empowerment and participation job re-design goal setting communication selection, placement, and training
9

Personal wellness and stress management

Personal wellness:is the pursuit of your physical and mental

potential through a personal health promotion program.

smoking weight diet alcohol use physical fitness

diagnosis treatment screening prevention cognitive techniques:thought, expectations, beliefs, assumptions Relaxation: peacefulness Meditation Biofeedback:using computer 10

Clinical programs:

Individual approach to Stress:

STRESS FACED BY SAMSUNG

Inter-company rivalries caused by the efforts of companies to compete globally The willingness of companies to swiftly lay off workers to cope with changing business environments

Stress faced by SAMSUNG

Pressure from investors to increase the profit margin of the companies and to compete with new and emerging companies and to maintain there reputation in the market.

Stress faced by HITACHI

Low rate of demand Lack of communications" - Poor communication leads to decreased performance and increased stress. Management memos and announcements work well for distributing information, but twoway conversation improves communication.

Stress faced by HITACHI

Lack of control there is a lack of control over employees. Frontline employees know what they are talking about. Listening to what they have to say increases productivity.

Stress faced by LG

"Workload" Employees report that they are often stressed when they have too little or too much to do. Managers need to divide responsibilities and help employees prioritize work that must be done. No appreciation - Failure to show appreciation generates stress that endangers productivity throughout the company. There are many ways to demonstrate appreciation.

Stress faced by LG

communication patterns-communication is of such type which is a lengthy process. lack of trade and professional unions.

Stress faced by ONIDA

Increase in the activities of mncs Unclear policies and no sense of direction" Lack of focus causes uncertainty and undermines confidence in management. They need more than a well-written policy manual. Enforcement of policies and clear communications are essential

Stress faced by ONIDA

role conflict multiple supervisors are employed and there is confusion about responsibility. No feedback - good or bad People want to know whether they are meeting expectations. Consistent, written and verbal, personalized feedback is required.

How Do Companies Control Stress

Treat all employees in a fair and respectful manner. Take stress seriously and be understanding to staff under too much pressure. Be aware of the signs and symptoms that a person may be having trouble coping with stress. Involve employees in decision-making and allow for their input directly or through committees, etc. Encourage managers to have an understanding attitude and to be proactive by looking for signs of stress among their staff. Provide workplace health and wellness programs that target the true source of the stress

How Do Companies Control Stress

Design jobs to allow for a balanced workload. Allow employees to have control over the tasks they do as much as possible. Keep job demands reasonable by providing manageable deadlines, hours of work, and clear duties as well as work that is interesting and varied. The help of medical and psychological professionals is taken

How Do Companies Control Stress

taking a vacation making a change from regular activities taking time for yourself