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What is competency?
Competencies are the underlying characteristics of a person, demonstration of which enables him/her to deliver superior and effective performance on the job or in a given role or situation.
Competencies are collection of success factors required for superior performance on a job or a particular position in an organisation.
In other words, competencies are characteristics that outstanding performers do more often in more situations with better results, than average performers
ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.
The
also
surface level, similarly 90% aspects of human personality and psyche are hidden - what is visible in the form of behavior is only 10 % of the whole personality.
VISIBLE BEHAVIOR
SEA LEVEL
INVISIBLE
Competency
Behaviour Knowledge
Skills
Attitude
Categories of Competencies
Threshold Competencies:
Basic competencies required to do the job, which do not differentiate between high and low performers.
Differentiating Competencies:
Behavioral characteristics that Top performers display.
11
Competence + Commitment
Competence Characteristics
Technical Knowledge Functional Information Knowledge of Business Processes Analytical Skills Communication Skills Planning Skills Organizing Skills Interpersonal Skills
Commitment Characteristics
Self-Confidence Enthusiasm Self-Motivation Honesty and Integrity Accepting Challenges Winning Attitude Determination Self-Improvement
Technical/Functional Skills
Conceptual Skills Leadership Skills Team Building Skills Problem Solving Skills Decision Making Skills Time Management Skills
Organizational Context
These competencies are derived from the management ideologies, goals, business processes of the organization .
Specify Competencies required for people for Specific Jobs for Superior Performance at different levels in Organization.
Design and apply Assessment Tools to identify Competency Gaps in relation to each Role/Job
Design and deliver training or other developmental methods to close the Competency Gaps
History of Competency
The concept of competency originated from David McClelland (1973) ground breaking article Testing for Competence rather than Intelligence
Behavioural Indicators
A Competency is described in terms of key behaviours that enable recognition of that competency at the work place. These behaviors are demonstrated by excellent performers on-the-job much more consistently than average or poor performers. These characteristics generally follow the 80-20 rule in that they include the key behaviors that primarily drive excellent performance.
Example of a Competency
Analytical Thinking
The ability to break problems into component parts and consider or organize parts in a systematic way; the process of looking for underlying causes or thinking through the consequence of different courses of action.
knows what needs to be done or finds out (research) ways and takes steps to get it done.
Asks questions when not sure of what the problem is or to gain more information. identifies the underlying or main problem. Shows willingness to experiment with new things.
BEHAVIOR INDICATORS: Understands own goals and responsibilities; monitors own progress. Demonstrates personal accountability; achieves through delegating wherever possible. Develops team and others through open feedback and coaching. Seeks feedback, coaching and developmental assignments for self to learn & grow.
BEHAVIOR INDICATORS: Adheres to customer service standards and processes to deliver excellent customer service. Lives the Can Do attitude; ensures that promise made is promise kept. Is responsive to customers needs; suggests ways to prevent recurring problems.
BEHAVIOR INDICATORS:
Establishes positive relationships with colleagues and external counterparts. Demonstrates sensitivity, humility and respect when dealing with others. Interacts collaboratively; shares information with others and challenges constructively to contribute to achieve shared goals. Effectively handles partner transactions and provides feedback.
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