ISO Introduction

What is ISO
Known as International Organization for Standard. Known as SIRIM at Malaysia. allied a body that combine organization from all world that is responsible create standard in country.

Quality Term
Quality Type Quality Quality Control Quality Assurance Description features and qualities a product or service that can fulfil customers' needs Techniques & operational activity Meet requirement and quality equipments. Planned & arranged implemented to give confidence that is sufficient and meet quality requirement statement on quality side desire by upper management which would provide to organization management to predetermined and implement quality policy more give emphasis to quality assurance management which encompasses all need and customer expectations Exp: cost, efficient and maximum potential(continuous improment)

Quality Policy

Quality Management

Comprehensive Quality Management

Principles of ISO 9000

A standard of quality system that expected will produce quality products or service. Emphasizing prevention of problem to happen and try to overcome after happen

Standards Series in ISO 9000

Standard ISO 9000 ISO 9001 Description Guideline to organize to choose and use standard Quality assurance for design activity, product manufacture or service and installation or follow up service

ISO 9002
ISO 9003 ISO 9004

Guideline for organization product manufacturing or service and installation or follow up service
Guideline for organization with final inspection and testing Guideline for organization to implement quality management and system element

Documentation
Work or business must be undertaken must be documented fully implementation evidence must be record Well conserved

Manual Quality Work procedures

Authoritative person

Document that should exist

Responsibility

Work order

How is ISO 9000 Being Implemented Today?

ISO 9000 is being used in many organizations with mixed results If an organization implements ISO 9000 in order to simply remain competitive and without mutually beneficial goals in mind, it will most likely fail in the long term

ISO Implementation
Implementing ISO 9000 in an organization can be very beneficial The goal of this implementation is to achieve customer satisfaction at its highest level

Advantage of ISO
Ensure that products and services provided meet customer requirements. Ensure consistency in the day to day operations. Ensure that processes are repeatable and predictable. Allow the company to create and retain satisfied customers Improve the efficiency, reduce operating cost and minimize unproductive time.

Disadvantages of ISO
So staff will become less creative or initiative and merely comply work procedure work procedures sometimes actually not enough to produce work that quality but only easy complied Company only focused attention on niche not entire organization