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Understanding of KM

Designing and installing techniques and processes to create, protect, and use known knowledge. Designing and creating environments and activities to discover and release knowledge that is not known, or tacit knowledge. Articulating the purpose and nature of managing knowledge as a resource and embodying it in other initiatives and programs.

Need Of KM

Competitive success will be based on how strategically intellectual capital is managed. Capturing the knowledge residing in the minds of employees so that it can be easily shared across the enterprise. Leveraging organizational knowledge is emerging as the solution to an increasingly fragmented and globally-dispersed workplace.

Do You Really Need KM?

If your department wants to stop constantly reengineering and downsizing: talented people are assets to be developed for a global 21st Century. If you are interested in the Knowledge Grid. If you understand that reuse of knowledge saves work, reduces communication costs, and allows a company to take on more projects.

Knowledge Management Of HCL

In the current competitive environment, creation, management and utilization of knowledge to generate business intelligence is a crucial differentiator. HCL has built capability and robust methodologies to offer Knowledge Management (KM) services to its customers that enable them to transform into knowledge-enabled enterprises.


The Knowledge Management Consulting initiative at HCL offers customers to collect, organize and utilize the enterprise knowledge base to achieve shared intelligence, improved performance, competitive advantage and higher levels of innovation in their business operations. HCL follows a four-phased approach for preparing the KM strategy of an organization.


The KATS methodology provides a framework for assessment of customer's current environment and paves the path for a complete KMS implementation in line with overall business needs.


HCLs innovation-led strategy was the allure of uncontested market space the blue oceans where margins are high and competitors are non-existent. HCL was the first mover in Remote Infrastructure Management (managing data centres and network services out of India) and became leaders in that market space.

Employees first customers second," The scarce resource is not customers, it is great employees, so if we spoil them, and make them realise that HCL is a great place to work, they will deliver value. Transparency reduces the gap between the manager and the employee. Many traditional organisations create problems by restricting the flow of information and setting up artificial boundaries between people. By increasing transparency these boundaries are removed, and employees are more likely to act responsibly and creatively.