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Baldrige National Quality Program

2010

Baldrige National Quality Program


Criteria for Performance Excellence

Baldrige National Quality Program

2010

Seven Categories of the Business/Nonprofit Criteria


Leadership Strategic Planning Customer Focus Measurement, Analysis, and Knowledge Management Workforce Focus Process Management Results

Baldrige National Quality Program

2010

Baldrige National Quality Program

2010

Core Values and Concepts

Visionary Leadership
Customer-Driven Excellence Organizational and Personal Learning

Baldrige National Quality Program

2010

Core Values and Concepts

Valuing Workforce Members and Partners


Agility Focus on the Future Managing for Innovation

Baldrige National Quality Program

2010

Core Values and Concepts

Management by Fact
Societal Responsibility Focus on Results and Creating Value Systems Perspective

Baldrige National Quality Program

2010

Baldrige Criteria Framework: A Systems Perspective

Baldrige National Quality Program

2010

Item Format

Baldrige National Quality Program

2010

Steps Toward Mature Processes

Baldrige National Quality Program

2010 2009 2008

Baldrige National Quality Program

2010

Organizational Profile
P.1 Organizational Description P.2 Organizational Situation

Starting point for self-assessment and application preparation Basis for early action planning

Baldrige National Quality Program

2010

Category Point Values


1 2 3 4
5 6 7

Leadership 120 Strategic Planning 85 Customer Focus 85 Measurement, Analysis, and Knowledge Management 90 Workforce Focus 85 Process Management 85 Results 450 TOTAL POINTS 1,000

Baldrige National Quality Program

2010

1. Leadership (120 pts.)


Addresses Senior Leaders Actions, Governance, and Societal Responsibilities

1.1 Senior Leadership (70 pts.)


1.2 Governance and Societal Responsibilities (50 pts.)

Baldrige National Quality Program

2010

2. Strategic Planning (85 pts.)


Addresses Strategic and Action Planning and Deployment of Plans

2.1 Strategy Development (40 pts.)


2.2 Strategy Deployment (45 pts.)

Baldrige National Quality Program

2010

3.Customer Focus (85 pts.)


Addresses How an Organization Engages its Customers and Listens to the Voice of the Customer 3.1 Customer Engagement (40 pts.) 3.2 Voice of the Customer (45 pts.)

Baldrige National Quality Program

2010

4. Measurement, Analysis, and Knowledge Management (90 pts.)


Addresses Analysis, Review, and Improvement of Organizational Performance and Management of Data, Knowledge, and Information Resources 4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 pts.) 4.2 Management of Information, Knowledge, and Information Technology (45 pts.)

Baldrige National Quality Program

2010

5. Workforce Focus (85 pts.)


Addresses How an Organization Engages, Develops, and Manages Its Workforce and Builds an Effective Workforce Environment 5.1 Workforce Engagement (45 pts.) 5.2 Workforce Environment (40 pts.)

Baldrige National Quality Program

2010

6. Process Management (85 pts.)


Addresses How an Organization Designs Its Work Systems; Prepares for Emergencies; and Designs, Manages, and Improves Its Work Processes 6.1 Work Systems (35 pts.)
6.2 Work Processes (50 pts.)

Baldrige National Quality Program

2010

7. Results (450 pts.)


Addresses an Organizations Performance Improvement in Key Areas and Includes Current Performance Levels, Trends, and Comparative Data 7.1 Product Outcomes (100 pts.) 7.2 Customer-Focused Outcomes (70 pts.) 7.3 Financial and Market Outcomes (70 pts.) 7.4 Workforce-Focused Outcomes (70 pts.) 7.5 Process Effectiveness Outcomes (70 pts.) 7.6 Leadership Outcomes (70 pts.)

Baldrige National Quality Program

2010

2008 Award Recipients


The economic environment is difficult for Cargill Corn Milling, as it is difficult for many manufacturing companies today. But the reality is that by utilizing the processes and tools that weve learned from Baldrige, were able to not only meet these challenges but actually excel in them. Alan Willets, President and Business Unit Leader, Cargill Corn Milling, Wayzata, Minnesota Weve got lessons learned that are saving people lives because we participated in the Baldrige process. Rulon Stacey, President, Poudre Valley Health System, Fort Collins, Colorado The great thing about Baldrigewere already getting applications from outside of the state, from people who want to come work in a Baldrige-winning school system. Dr. Terry Holliday, (Former) Superintendent, Iredell-Statesville Schools, North Carolina

Baldrige National Quality Program

2010

Resources for More Information

Most Baldrige National Quality Program (BNQP) documents are available both in printed form and on the BNQP Web site.
To obtain these documents, call (301) 975-2036; send an e-mail to baldrige@nist.gov; or visit www.nist.gov/baldrige.