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Managing Information Technology, and HRM

Muhammad Adnan Khan IIUI

By Muhammad Adnan Khan

Lecture Outline

Take a brief introduction to Technology and the

Design of Work Processes


Introduce to the Staffing and Human

Resource Management

By Muhammad Adnan Khan

Raw facts and figures

By Muhammad Adnan Khan

The meaningful, useful interpretation of


By Muhammad Adnan Khan

The New Economy

Changing Technology



By Muhammad Adnan Khan

What is the need of the day ?

Manage information

efficiently and

effectively / quickly.

By Muhammad Adnan Khan

Information Management
Business people today are bombarded

with facts and figures.

Latest data is received by businesses

from plants, branches, and sales offices every day all time.

By Muhammad Adnan Khan

Shapes, information can take!

Information about customers location and

order patterns Information about suppliers and finished goods on hand Information about workers pay and productivity Information about products in development, Information about competitors and customers
By Muhammad Adnan Khan

If you are not an active internet citizen

by the mid 1990s youre likely to be out of business by the year 2000
Patricia B. Seybold

Computer-industry consultant

By Muhammad Adnan Khan

Internet how it serves?

Internet can work as an information tool

that will allow companies to be more


By Muhammad Adnan Khan

Why is this data required ?

The data received is used for critical

decision making.

Then? Whats the challenge?

How can business get useful

information to the right people at the right time?

By Muhammad Adnan Khan

Information Managers

Managers responsible for designing and

implementing systems to gather, organize, and distribute information.

By Muhammad Adnan Khan

Information must be protected

Most businesses regard their

information as a private resource - an asset that they plan, develop, and protect.

By Muhammad Adnan Khan

Management Information Systems

System for transforming raw data into

information that can be used in decision making

Information managers must also control

the flow of information so that it goes only to people who need it!
By Muhammad Adnan Khan

Information, varies!
Information supplied to employees and

managers varies according to such factors as the functional areas in which they work (say, accounting or marketing) and, the levels of management that they occupy
By Muhammad Adnan Khan

Relative Amount of Time That Managers Spend on the Four Managerial Functions

By Muhammad Adnan Khan

First line managers need information to oversee the

day-to-day operations of the business

Middle managers need summaries and analysis to

help them set intermediate and long range goals and to plan strategies for reaching them.
Top management needs analyses of broader trends

in the economy and the overall business environment in order to conduct long-range and corporate planning.
By Muhammad Adnan Khan

National Sales Manager (top management)

Consumer preference trends Federal Regulations Competitor Product Development Internal sales summary by product and region

Regional Sales Manager (middle management)

Monthly sales summary by product and branch Competitors sales by product line in each district

Daily sales and deliveries per salesperson Weekly sales for branch and competition

Branch Sales Manager (first-line management)

By Muhammad Adnan Khan

The computer revolution

Today, managing information means

managing computers as information tools.

Changes in computer technology have

revolutionized the way businesses manage information.

By Muhammad Adnan Khan

The Role of Females In IT

By Muhammad Adnan Khan

By Muhammad Adnan Khan

The Role Of Males in IT?

By Muhammad Adnan Khan

By Muhammad Adnan Khan

MCB Muslim Commercial Bank

Today, if you are visiting Karachi and run

short of cash just get the cash from an ATM, or request someone at home to deposit money into your Wah account, and withdraw it from any ATM at Lahore.

By Muhammad Adnan Khan

The digital age has arrived. Consumers are

becoming more comfortable with sophisticated electronic devices

- Joseph P. Clayton
Executive vice president of Thomson Consumer Electronics

By Muhammad Adnan Khan

The key features of the Computer

Speed of processing Accuracy of processing

Ability to store programs

Ability to make comparisons

By Muhammad Adnan Khan

What is a computer system?

Electronic system

designed to turn data into information

By Muhammad Adnan Khan

Elements of the computer system

Hardware Software



By Muhammad Adnan Khan

Office automation
Office automation refers to the computer-

based devices and applications whose function is to enhance the performance of general office activities.
Lets discuss the following

Fax machine Voice mail Email

By Muhammad Adnan Khan

Fax Machine
Machine that can transmit copies of

documents (text and graphics) over telephone lines

By Muhammad Adnan Khan

Voice mail
Computer-based system for receiving

and delivering incoming telephone calls

By Muhammad Adnan Khan

Electronic mail (Email)

Computer system that electronically

transmits letters, reports, and other

information between computers

By Muhammad Adnan Khan

Executive Information System (EIS)

Easy access information cluster

specially designed for upper level


By Muhammad Adnan Khan

Organizing Workforce

Human Resource Management

By Muhammad Adnan Khan

Human Resource Management

My definition: HRM consists of the policies, practices, and decisions that concern making effective and efficient use of the employees of an organization in order to achieve the organizations objectives.

Book Definition:The function performed in organizations that facilitates the most effective use of people (employees) to achieve organizational and individual goals.
By Muhammad Adnan Khan

Human Resource?

By Muhammad Adnan Khan

People Who Work In an organization. Also Called personnel/Human Resource

By Muhammad Adnan Khan

So, Its Means

Right Person for the Right Job at the Right Time on the right Place
By Muhammad Adnan Khan

HRM Its All About Results

For many years it has been said that capital is the bottleneck for a developing industry. I dont think this any longer holds true. I think its the work force and a companys inability to recruit and maintain a good work force that does constitute the bottleneck. F. K. Foulkes
By Muhammad Adnan Khan

Every manager is involved with human

resource decisions in his or her unit.

By Muhammad Adnan Khan

Three Components of HRM

Human Resource Management

By Muhammad Adnan Khan

Why are we concerned about HRM????

By Muhammad Adnan Khan

Why HRM?

Helps you to get results through others

By Muhammad Adnan Khan

Why HRM??

Avoid Common Personnel Mistakes

By Muhammad Adnan Khan

Why HRM?

Help you gain Competitive Advantage

By Muhammad Adnan Khan

HR Challenges

By Muhammad Adnan Khan

Environmental Challenges

Rapid Change

Work force Diversity


By Muhammad Adnan Khan


World Politics


Social Trends

Forces For Change

By Muhammad Adnan Khan

Economic Shocks

Work Force Diversity

By Muhammad Adnan Khan

Women on Jobs
Until 1960, only 32% of

By the end of this year, women will up 52% of the total work force in the United States

married women were in the U.S. labor force. Today this figure is close to 60% Until the end of this year 61% of all working-age women in the US will have jobs
By Muhammad Adnan Khan

National borders have become nearly meaningless today in defining an organization's operating boundaries.

By Muhammad Adnan Khan

Cultural Diversity
Canada has large populations of people who have recently immigrated from Pakistan, Hong Kong, and Middle Eastern countries

Multiculturalism Globalization has been

reducing barriers to the immigration. People from different countries are working together in workforces of different countries
By Muhammad Adnan Khan


Formal Policies on Sexual harassment Internal Administrative Control

By Muhammad Adnan Khan

Organizational Challenges

By Muhammad Adnan Khan

Technological Changes
Cellular Phone

Modem Internet Fax Machine

How quickly times have changed !!!

By Muhammad Adnan Khan

Organizational Challenges(Cont)

TQM Decentralization

Organizational restructuring

Organizational culture
By Muhammad Adnan Khan

HR Planning

By Muhammad Adnan Khan

Human Resource Planning

The process of an organization uses to ensure that it has the right amount and right kind of people to deliver a particular level of output or services in the future.
By Muhammad Adnan Khan

Four sequential steps to provide appropriate human resources for an organization

Step 1 Recruitment

Step 2 Selection

Step 3 Training

Step 4 Performance appraisal

By Muhammad Adnan Khan

About Recruitment and Selection

Recruitment and selection are two core

activities in the filed of human resource management (HRM).

The shift from personnel management

to an HRM approach has led to these activates being firmly embedded in the wider human resource plan.
By Muhammad Adnan Khan

Who is involved in the process of recruitment and selection?

Senior managers The personnel/HRM department

Line managers (immediate managers)

Recruitment consultants (or agencies)

By Muhammad Adnan Khan

Human Resource Planning(Cont)

Forecasting & Planning

Jon Analysis & Job Description Recruiting & Screening

Testing & Interview HRIS

By Muhammad Adnan Khan

Functions of HRM
The Basic Functions of HR Department

Staffing HRD Compensation & Benefits Safety & Health Employee & labor relations
By Muhammad Adnan Khan

Training and Development

Training Teaching organizational members how to perform current jobs and helping them to acquire the knowledge and skills they need to be effective performers. Development Building the knowledge and skills of organizational members to enable them to take on new duties and challenges. Training is used more often at lower levels of firm;

development is common with managers.

By Muhammad Adnan Khan

Conducting Training Program

Type of Training

Area of Training

By Muhammad Adnan Khan

Career Counseling & Development

Training from Aboard Through new technologies

Through new courses & program

By Muhammad Adnan Khan

Performance Appraisal and Feedback

Performance Appraisal
The evaluation of employees job performance and contributions to their organization.

Performance Feedback
The process through which managers share performance appraisal information, give subordinates an opportunity to reflect on their own performance, and develop, with subordinates, plans for the future.

By Muhammad Adnan Khan

Who Appraises Performance?

By Muhammad Adnan Khan

Who Appraises Performance? (contd)


Self appraisals can supplement manager view. Peer appraisal Coworkers provide appraisal; common in team settings. 360 Degree A performance appraisal by peers, subordinates, superiors, and clients who are in a position to evaluate a managers performance
By Muhammad Adnan Khan

Pay and Benefits

Pay Level

The relative position of an organizations incentives in comparison with those of other firms in the same industry employing similar kinds of workers.
Managers can decide to offer low, average or high relative wages. High wages attract and retain high performers but raise costs; low wages can cause turnover and lack of motivation but provide lower costs.
By Muhammad Adnan Khan

Pay and Benefits (contd)

Pay Structure
The arrangement of jobs into categories based on their relative importance to the organization and its goals, level of skills, and other characteristics.

Legally required: Social Security, unemployment insurance and workers compensation. Voluntary: health insurance, retirement, day care. Cafeteria-style benefits plans allow employees to choose the best mix of benefits for them; such plans can be hard to manage.
By Muhammad Adnan Khan

Labor Relations
Labor Relations
The activities managers engage in to ensure they have effective working relationships with the labor unions that represent their employees interests.

By Muhammad Adnan Khan

A group of workers, acting together,

seeking to promote and protecting their

mutual interests through collective


By Muhammad Adnan Khan

Employee Safety & Health

Clean Environment
Medical Allowance

Create Awareness About Dangerous Deceases

By Muhammad Adnan Khan

What is Job Analysis?

The Systematic Process of collecting information used to make decision about jobs. Job Analysis Identifies the task, duties, and responsibilities of a particular job.

The procedures for determining the duties and skill requirements of a job and the kind of person who should be hired for it.

By Muhammad Adnan Khan

Job Description: A written document that identifies,

describes, and defines a job in term of its duties, responsibilities, working conditions, and specification.

Job Specification: A list of jobs Human requirements

that is the requisite education, skills, personality, and so on.

By Muhammad Adnan Khan

Job description A written statement of what a job holder does, how it is done, and why it is done Tasks, duties and responsibilities that the job entails Job specification A statement of the minimum acceptable qualifications that an incumbent must possess to perform a given job successfully Knowledge, skills, and abilities required of the job holder

By Muhammad Adnan Khan

Recruitment And Selection


The process of locating, identifying, and attracting capable applicants

Selection process

The process of screening job applicants to ensure that the most appropriate candidates are hired

By Muhammad Adnan Khan

Selection Tools

Figure 11.3

By Muhammad Adnan Khan

Downsizing Options
Firing Layoffs

Transfers Reduced

workweeks Early retirements

By Muhammad Adnan Khan
Exhibit 6.4

Techniques of Job Analysis

Interviews Questionnaires Observation Self description Which method should be used?

By Muhammad Adnan Khan

Contents of a Job Advertisement

Organization Job Conditions Qualifications and experience Rewards

Application process

By Muhammad Adnan Khan

Characteristics of a Job Advertisement

Concise Attractive Positive and honest Relevant and appropriate to the job and

the applicant

By Muhammad Adnan Khan

What is difference between application form and CV?

Application forms may be used in small

organizations, but larger ones require CVs with covering letters. Presentation of CV tells a great deal about the candidate. Application forms have the advantage of being standardized.
By Muhammad Adnan Khan

What is Change?
An alteration of an organization's

environment, structure, technology, or people.

By Muhammad Adnan Khan

Point in view!
People are always

resistant to change but the change is the only true reality of organizations Good managers are change managers

By Muhammad Adnan Khan

Thank you!

By Muhammad Adnan Khan