Presented By :

Ajendra Poonam Ruchika Shubham

Context Sender Encoder Message Medium Receiver Decoder Feedback

Every message whether oral or written begins with context. It is a broader term which includes country culture, organization, internal and external stimuli. Context prompts you for sending / receiving messages and helps you in designing a successful message. Your education, past experience, liking, disliking, job status, age and confidence influence the way you communicate with others. For effective communication, your ability to translate the context of your receiver is as important as is yours. Receiver context includes his culture, expectations, values, opinions, mental ability, needs, skills, etc.

Context

Sender Encoder

As a sender encoder, you use symbols that express you message and create the desired response.
Message

You must first decide what the main point of your message is and what other information to be included. It consists of both verbal (spoken and written) and nonverbal symbols

Medium

Your medium depends upon all the contextual factors (already discussed), and the nature of the message. The choice of the medium depends upon the relationship between the sender and receiver 1- Inside your organization (Memo, Reports, Meetings etc.) 2- Outside your organization (Letters, Proposals, faxes, ads, discussions, interviews etc.)

Oral
Immediate feedback Shorter sentences; words Conversational Focus on inter personal relations Prompt action More imperative, interrogative and exclamatory sentences

Written
Delayed feedback Longer sentences More formal Focus on content Where evidence of record is required Detailed documentations Possibility of review

Receiver Decoder The message receiver is your reader or listener also known as decoder, as s/he decodes your encoded message. Receiver is influenced by his context and by his mental filter. Feedback Feedback can be a desire action, an oral or written message, or simply a silence. It is the most important part of communication process.

Context
Stimuli

Sender-Encoder
(Experiences, attitude, skills) Perception Idea Encoding Symbols, decisions, Sending mechanism

Message

Receiver-Decoder
(Experiences, attitude, skills) Receptor mechanisms, Perception, Decoding, Idea Interpretation

Medium
Verbal/Non Verbal

Feedback
Verbal Non Verbal

A Communication Model

am presenting

pm discussion

prepared material

spontaneous ideas

Non Verbal Communication

Sometimes nonverbal messages contradict the verbal; often they express feelings more accurately than the spoken or written language. 1. Appearance 2. Body Language 3. Silence, time and space

Non Verbal Communication How Appearance Communicates? a) Effect on Oral Message i) Personal Appearance ii) Surroundings Appearance

How Body Language Communicates?

1- Facial Expression: conventions of eye contact are

specific to each culture. Eye contact and facial expression can help or hinder your verbal message. 2- Gestures, Posture, and Movements Posture, gestures and body movement convey a message and add to or subtract from your oral message.
3- Smell and Touch 4- Voice and Sounds

Thank you