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Alcatel OmniPCX Enterprise for Large Enterprises

Overview Version 5.0 Lx The reference in openness

Market trends Analyst vision


>

Convergence is becoming a reality


IP and Convergence evaporating distance, enabling real time decision making 73 percent of Global 2000 enterprises are already migrating or planning to migrate to a converged network

>

Employee resource management is critical

To make knowledge work more productive will be the great management task of this century, just as to make manual work productive was the great management task of the last century. Peter Drucker

>

Enhanced customer interaction becoming imperative

Through 2005, enterprises that deploy multi-channel service & self-service will improve customer loyalty, stabilize personnel costs and lower their costs of service
Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 2

All rights reserved January 2003, Alcatel

Business communication Challenges for enterprises


>

Move to application networkability


ATM/FR IP Campus networks TDM

E-Business Applications

Branch

Network Services
RS

Single Network

Edge

PBX

PSTN

KS KS

Workgroup Communication Applications Any terminal Anywhere Anytime

Multiple communication tools Dedicated communication applications with optional client integration E-business dedicated applications Real time telephony call handling Separated infrastructure
Enterprise Large Segment Overview Version 5.0 Lx 3
Ref: 8AL020033229DMASA Ed 2

Multi terminal and multi modal communication Portal integration, thin client access Integration of communication functions in e-business applications Multi-media, multi-protocol communication control Converged QoS enabled

All rights reserved January 2003, Alcatel

Our vision to fulfill Business communication needs


Applications e-Business
Open APIs

e-Business applications
Enabled by

Open Communication Suite


Open Standard s

Communication software suite, independent from the infrastructure & enabled with Internet technologies

Supported over
A single, highly available, standards based, networking infrastructure

Network Foundation
Enterprise Large Segment Overview Version 5.0 Lx 4
Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Open, powerful and modular


> Enterprise complexity demands a diverse set of applications Communication control to manage connections throughout your enterprise

Communication applications to enhance employee resource management

and customer interaction


M.I.S Web E-mail Single access Unified applications soft phone distribution point Messaging Personal Multi Web CRM Campaign Personal terminal mgt. distribution connectors info manager manager routing

Communication Applications

Communication Control

TDM & IP Call handling Context/ cost routing ARS/Ubiquity

Multi protocols management

500+ features multi-tenant mobility

ACD Distribution supervision Transparent network ABC

DHCP/TFTP Server QoS L2/L3 SNMP agent

LDA P Data base

Enterprise Large Segment Overview Version 5.0 Lx 5

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Open Communications Suite

Business challenges driving enterprise's decisions


>

The top six challenges for our customers:


Evolve the communication architecture while protecting investment


To enable network innovation and renovation Architectural Flexibility
Intelligent Networking

Optimize network infrastructure


To support real time networked applications

Personalize employee communication tools


To increase productivity & job satisfaction for all users To optimize customer loyalty Agile Workplace Customer Interaction Highest Reliability

Enable flexible and multimedia customer interaction Secure the network


To ensure that the network is available

Optimize network and application management


To control operations and TCO Simplified Management
Alcatel Enterprise Survey Q4 2001
Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 6

All rights reserved January 2003, Alcatel

Introducing

Alcatel OmniPCX Enterprise


Architectural Flexibility Value Proposition

Enterprise Large Segment Overview Version 5.0 Lx 7

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Architectural Flexibility means


>

Cost effectively match your communication network to company size, topology, and business needs as they evolve. 80/20 rule: Get maximal ROI by applying investments where they make most sense Minimize CAPEX by leveraging existing voice network infrastructure investments Minimize CAPEX by leveraging existing data network infrastructure investments Preserve your new investments with future proof, standards-based solutions
73 percent of Global 2000 enterprises are already migrating or planning to migrate to a converged network
MetaGroup

>

>

>

>

>

Quickly realize the benefits of future innovations by openning up your network


Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 8

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Multi-OS, multi-platform


>

Architectural Flexibility

IP Address H323 SIP


server
DHCP

(DHCP)

TFTP
server

Seamless integration with any network

>

Operating system independent

H323 SIP

www

Robust Operating System: Linux and Unix


Reliable, secure and future-proof O.S Dominates in e-Business (ERP, CRM) Reduced kernel latency, 30ms response guaranteed

QoS

IP Media Handling Voice Processing 4645

MIB2

IP QoS
LAN/ WAN ISDN/ PSTN

SNMP
traps

CPU-GD

>

Server independent

Alcatel hardware

Optimized for small/medium configurations

Non Alcatel hardware (Appliance server)

Analog or FAX
Conferencing Compression Voice guidance

Dissociate HW & SW, fit purchasing agreements


Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 9

All rights reserved January 2003, Alcatel

SIP: adding new Internet services to existing voice services and applications
>

Support for SIP


Wireless ADSL

SIP clients Windows XP, Pingtel phones POTS lines SIP access to distributed application servers for better scalability and easier deployment of customized services

SIP

Applications SIP

Proxy

SIP Proxy (registrar, location) SIP Gateway:

Sip, Networks Sip-T SIP: Message bus conveying presence notification


Business Applications

3rd Party

Inter-working with legacy phones: H323, ReflexesTM, e-ReflexesTM, POTS, DECT/PWT, cellular

Enterprise

Interworking H.323+ Softphone

SIP+ Proxy
SIP Softphone

Advanced services (call barring & billing for PSTN access, transfer, conference, voice mail access & notification)
IP phones Digital phones

Enterprise Large Segment Overview Version 5.0 Lx 10

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

One platform for a variety of profiles


>

Customer profiles

Pure IP Hybrid environment Traditional telephony


Traditional voice architecture
Remote shelf

IP centric architecture
Appliance server

IP LAN/WAN network PSTN ISDN Media Gateways

Hybrid architecture pockets of convergence

Edge Switch

Access Switch

TDM network

PSTN ISDN

Media Gateway IP LAN/WAN network

PSTN ISDN

Media Gateway

Enterprise Large Segment Overview Version 5.0 Lx 11

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Visionary and practical


>

Various migration strategies


Investment protection Architecture and management simplification


Alcatel OmniPCX Enterprise

PSTN ISDN PSTN ISDN


ACT LIOB ACT Leased Line

CPU 5 INT-IP CPU 5 CPU 6 CPU 6

INT-IP

INT-IP
INTOF*4 Fiber

IP Network

Media Gateway

INT-IP

INT-IP

ACT Leased Line ACT Enterprise Large Segment Overview Version 5.0 Lx 12 INTOF Fiber
Applications/services

Switch/Routeur

Unified Communications Contact Center Network Management Network Services


Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Introducing

Alcatel OmniPCX Enterprise Intelligent Networking Value Proposition


Enterprise Large Segment Overview Version 5.0 Lx 13
Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Intelligent Networking means


>

Delivering consistent features and applications across the total enterprise

Virtual system with distributed intelligence

>

Providing intelligent call routing for efficient business operations

LCR, branch survivability

>

Offering new capabilities while migrating from existing voice environments in a non disruptive manner

IP or legacy TDM

>

Connecting all locations using the full choice of networking technologies

Voice over x
Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 14

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise distributed architecture


>

Alcatel OmniPCX Enterprise


5000 users (IP phones, DECT/PWT, analog, soft phones), 2.000 Trunks, 90 Media Gateways (racks) Bandwidth management: IP domains

Media Gateways & traditional telephony Small & medium size 10 - 200 users
Switch/router

Application servers

IP WAN
Switch/router Alcatel Omnipcx Enterprise Switch/router Switch Switch/routeur

PSTN ISDN

OA512 for very small branch offices 1 - 10 users


Enterprise Large Segment Overview Version 5.0 Lx 15

Media Gateways and IP phones Small & medium size 10 - 200 users

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Virtual configuration


>

Scaling & adapting to any topology with multiple call servers


PSTN ISDN

Alcatel OmniPCX Enterprise

Alcatel OmniPCX Enterprise

Alcatel OmniPCX Entreprise

ATM Frame Relay

IP LAN WAN

Alcatel OmniPCX Enterprise

Leased lines

Alcatel OmniPCX Enterprise

>

Virtual Enterprise Multiple communication servers: (peer to peer IP)


> > >

Multiple Enterprise

255 Virtual Enterprises

100 servers, 50,000 users Application & management centralization or distribution Feature transparency
Ref: 8AL020033229DMASA Ed 2

No user limit Feature transparency

Enterprise Large Segment Overview Version 5.0 Lx 16

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Distributed architecture


>

Solution based on Media Gateways & IP phones

Application servers

IP WAN

Communication within branch office remains local (peer to peer)


The branch retains its identity

ISDN
Switch/router Switch/router

Welcome messages Music on hold Night service

Alcatel OmniPCX Enterprise

WAN bandwidth is optimized


Local tones generation Local Music on hold Local conference circuits

Switch

Media Gateways and IP phones Small & medium size 10 - 200 users
Enterprise Large Segment Overview Version 5.0 Lx 17

Cost optimization

break-out feature LCR/ARS

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Back-up continuity for surviving IP WAN failures


Media Gateways & traditional telephony Small & medium size 10 - 200 users
Switch/router

> >

Router back up

over ISDN

Application servers

Additional back-up via Media Gateways

IP WAN
Switch/router

ISDN
Alcatel OmniPCX Enterprise

Signaling backup via PSTN connection All local services maintained Intra enterprise call via public network

Switch/router

Signaling Back-up
Switch/router

Switch

OA512 for very small branch offices 1 - 10 users


Enterprise Large Segment Overview Version 5.0 Lx 18

Media Gateway & IP phones Small & medium size 10 - 200 users

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Integration with existing networks


> Interwork with Voice over IP networks (H323, SIP) > OmniPCX Enterprise supports a full range of TDM protocols to

interface easily with existing PBXs


> Integrates the legacy into the company

communication workflow
Q-SIG
H3223 Gatekeeper SIP Gateway
Alcatel OmniPCX Enterprise

Protect existing investment

Media Gateway

Enterprise IP Network
Media Gateway

PRI Master DPNSS Analog Tie lines E&M

Existing 3rd vendor PABX

Enterprise Large Segment Overview Version 5.0 Lx 19

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Introducing

Alcatel OmniPCX Enterprise Agile Workplace Value Proposition

Enterprise Large Segment Overview Version 5.0 Lx 20

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

The Agile Workplace means...


> Providing feature-rich telephony to simplify communications

Dial by name, voice mail integration on phone display, voice quides ...

> Providing feature consistency across a range of phone choices

Optimized infrastructure without compromise on user productivity

> Providing SIP end-point support

Openness to future multi-media applications

> Offering full-featured on-site/off-site mobility solutions

Increased accessibility and reduced response time

> Extending PC desktop environment with voice services

Simplified access to communication applications from a standard web browser (web/XML interface)
Low cost deployment and enhanced productivity with out-of-the-box softphone integration (Lotus, MS..)
Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 21

All rights reserved January 2003, Alcatel

ReflexesTM: focused on facilitating communications


>

Easy communications - IP or Digital

A range of four sets:


QWERTY call by name, Voice guidance

Single-line & multi-line, display, hands free, navigator


Full integration with 4635 messaging system (TUI, management, record on line...) Integrated 10/100baseT switch G.711, G.729a and G.723.1 QoS: 802.1p/Q & TOS/diffserv DHCP and TFTP clients SNMP agent (MIB 2)

Application integration: voice mail, fax

IP telephony

DC power pack or centralized patch panel


Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 22

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Attendant solutions


>

Professional range of attendant consoles

Maximum uptime and ease-of-use with the multi-media keyboard

Multimedia Console 4059

Professional attendant interface: Multi-window, BLF, directory, basic management


Dedicated Console 4049

Telephone Console 4035


Enterprise Large Segment Overview Version 5.0 Lx 23
Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Mobility solutions


>

Most feature-rich, well-integrated and scalable on-site wireless

Alcatel OmniPCX Entreprise MGC H323 Gateway Mobility H323 Gatekeeper

Thousands of users Best handset features and autonomy Network roaming Price performance Secure digital voice quality Integrated management Integration of 3rd-party solutions

WLAN
802.11b

Enterprise IP LAN

>

Integration for WLAN

>

Secure IP terminal portability

Media Gateway

VPN, DHCP and AVLAN


DECT/PWT
Ref: 8AL020033229DMASA Ed 2

AVLAN DHCP VPN

Enterprise Large Segment Overview Version 5.0 Lx 24

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Integration with cellular handsets


> >

Ubiquity

One number, one mailbox, one access, one management

Cellular clients

Same features as other company phones Softphone association Attendant

call handling to Cellular Inbound calls with caller name ID

Full Telephony features to Cellular Company Cellular PC telephony CSTA monitoring Manager/assistant monitoring
Enterprise Large Segment Overview Version 5.0 Lx 25
Ref: 8AL020033229DMASA Ed 2

Outbound calls C.O.S. controlled

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Voice mail solutions


>

Bringing simplicity to messaging via the ReflexesTM/ e-ReflexesTM Telephone User Interface (TUI)

Extensive interactive support

Soft key guidance, voice prompts

Multiple greeting messages Dial by name mailbox Record on line

Share conversations or conferences with other users

Ubiquity, hotel, automated attendant Foundation for e-com center (delete)


VPIM step 2 4645 1000 mail boxes 200 Hrs. storage
Enterprise Large Segment Overview Version 5.0 Lx 26

VPIM Octelnet 4635 64 accesses 15,000 mail boxes 500 Hrs. storage
Ref: 8AL020033229DMASA Ed 2

Integrated messaging

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise e-Communication Center


> A single Web access to all communication services

To communicate and access information A single access point to personalized information

Unified Directories messaging

Com engine

Web sites

Personal information

IP, PSTN, GSM, GPRS, UMTS, WLAN, bluetooth, etc

E-mail

Personal assistant

any IT resource
Enterprise Large Segment Overview Version 5.0 Lx 27

Single access point

Infra independent

Device independent

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

My Softphone Application
>

Web-based application

Lower management overhead Main telephony services

Call, transfer, conference, forwarding & set management Universal call by name, Pop-up, LDAP, Outlook contacts) Call logs (interaction with PIM)

Web Softphone

>

4980 client integration with Office environment (option)

Full features, VoIP option Lotus Notes 5.0x, Outlook 2000/2002, OWA, iNotes VoIP available with My Softphone 4980 option

IP Softphone
Enterprise Large Segment Overview Version 5.0 Lx 28
Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise e-Communication Center


> e-Communication Center applications

My Unified Messenger
voice (VxML and 4635/eVA) fax (3rd party fax servers) e-mail automated attendant voice mail settings

My Softphone
softphone conferencing manager instant messaging file sharing whiteboard
My Personal Information Manager

My Assistant
Routing manager Mobile services Notifications manager
Enterprise Large Segment Overview Version 5.0 Lx 29

Oct/02

contacts directories calendar meeting manager to do list


Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Introducing

Alcatel OmniPCX Enterprise


Customer Interaction Value Proposition
Enterprise Large Segment Overview Version 5.0 Lx 30
Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Customer Interaction means


>

Offering a diverse, yet consistent, range of components to allow customers to interact using their preferred method Providing end-to-end integration with business applications Allowing the business to adapt dynamically to changes in the workplace or staffing

>

>

simplified sizing and configuration rules of interaction center flexible agent environment

Through 2005, enterprises that deploy multi-channel service & self-service will improve customer loyalty, stabilize personnel costs and lower their costs of service
Gartner Research June 2001

>

Allowing for plug-and-play integration of components in any IT environment

scalable, distributed and open architecture


Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 31

All rights reserved January 2003, Alcatel

The Alcatel Contact center suite


>

Packaged approach to minimize duration to cut-over

OmniTouch
CCdistribution CCsupervision CCivr CCagent CCoutbound CCemail CCweb

>

Intuitive user-friendly supervision and administration


Full featured telephony desktop with integration tools Modular application suite: from ACD to multimedia

>

>

>
A family of open converged enterprise products with bundled applications

Advanced voice IP virtual contact center


Best integration with Genesys suite
Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 32

>

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Packaged contact center


>

Simplify integration of best of breed components:


Leverage OmniPCX Enterprise IP Telephony architecture Cost effective inbound CRM connectors Professional services for contact center components integration
Enterprise resource planning Supply chain management Enterprise mktg automation

e-Business
Sales force automation Customer support & services

Standard or specific CRMs Integration


Statistics customization

Interaction center

Middleware Multi-media queuing and monitoring


IVR AA
ACD

email

Web

Fax

Outbound

Advanced IVR scripting...

E-mail, chat, co-browse.. Scripting for multimedia distribution

3rd party CTI application integration

Enterprise Large Segment Overview Version 5.0 Lx 33

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniTouch IP contact center


>

Distribution of resources (LAN/WAN)

Human Applications
>

MIS

Email distribution

Same service level on agent desktop

Campaign manager Web call distribution

Alcatel OmniPCX Enterprise

Local IP-phone and CCagent Remote worker


Agent Desktop

IVR CRM application

>

Internet interaction through CCweb & CCemail


Call thru, call back & chat


Media Gateways

Co-browsing Email distribution


Enterprise Large Segment Overview Version 5.0 Lx 34

Workforce management

CRM integration

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Introducing
Alcatel OmniPCX Enterprise Highest Reliability Value Proposition

Enterprise Large Segment Overview Version 5.0 Lx 35

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Highest Reliability means


>

Protecting call server and communication applications from security breaches

Hardened Call server (Unix/Linux), standard integration with firewalls Secure partition management

85% reported breaches in the last 12 months 64% acknowledged $ losses

>

Inexpensive redundancy

Attacks: 70% from outside, 30% from inside


Computer Security Institute & FBI joint survey

Communication server redundancy, geographic server separation, LAN/WAN Connection resiliency, data base mirroring

> >

Full featured campus/branch office survivability

No compromise on traditional voice security

Toll fraud protection, privacy...


Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 36

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise High resiliency


>

An architecture designed to support mission critical applications

Primary and backup call processing/database servers Main may be physically separated Switch-over between distributed servers occurs w/o communication cut off
Alcatel OmniPCX Enterprise

Stand by

Mirroring

Alcatel OmniPCX Enterprise

Non-stop operation: easy to remotely

download a new SW release or


prepare a modification without interrupting communications

10/100

Enterprise IP LAN

10/100

10/100

10/100

License upgrade
E-Media Gateways

Remove and add remotely


Transfer from one call server to another Web Management of licenses
Ref: 8AL020033229DMASA Ed 2

Enterprise Large Segment Overview Version 5.0 Lx 37

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Networked security


>

Checking for security breaches in the IP communication network


Voice security Web surfer Sensitive server Configuration protection security
Communication Application Servers Network operations

Wiring closet

Disaster recovery

Internet

Teleworkers

WAN

PSTN
Media Gateway Hardened IP/TDM Interface security

Branch Office

Enterprise Large Segment Overview Version 5.0 Lx 38

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Introducing

Alcatel OmniPCX Enterprise


Simplified Management Value Proposition

Enterprise Large Segment Overview Version 5.0 Lx 39

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Simplified Management means


>

One Touch management of all users, communication applications and components from one user interface

>

All management applications from one user interface


Synchronization of updates across the network Movable software licenses between locations

>

>

The management of VoIP and the IP oriented aspects of IP Telephony are still fairly new & the manner in which they are performed varies considerably among systems.
Mier consulting Feb 2002

Enterprise Large Segment Overview Version 5.0 Lx 40

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Network services


>

Integrates in existing network services infrastructure

Embedded or external DHCP servers


Automatic moves, adds and changes IP address optimization

SNMP agent

QoS tagging L2 and L3


Guarantee voice quality using standards

DHCP server

SNMP agent
Converge alarm management,

Firewall services

SLA
Alcatel OmniPCX Enterprise

topology across voice and data infrastructure

LDAP client
Reach all users known in any LDAP

company directory

QoS tagging

LDAP client

Monitor RTP traffic (step 2)


To monitor IP Telephony quality

Enterprise Large Segment Overview Version 5.0 Lx 41

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Alcatel OmniPCX Enterprise Network Management


> One client server management application for all OmniPCX

applications reducing training & administration costs, improving control > Modular Web based management functions:

Configuration, fault and alarms, performance, call accounting, LDAP directory, topology

> Manage all users, applications, and components of your voice network

from a single GUI

SNMP
IP
Wizard Installation

HP Open view Unicenter TNG

Expert Embedded Configuration Tool (Web Client)

Alcatel OmniPCX Enterprise

Media Gateway

IT Manager or Accountant OmniVista Client (W98,NT4,2000, millenium, XP)

Contact Center Directory

Mobility Voice Mail

Internet

Management Web Client


(Explorer or Netscape)

OmniVista 4760 Server


Enterprise Large Segment Overview Version 5.0 Lx 42
Ref: 8AL020033229DMASA Ed 2

(WNT4, 2000)

All rights reserved January 2003, Alcatel

Recognized by the press and analyst communities


>

The most awarded IP Telephony system

Compared Management features & capabilities OmniPCX Alcatel e-NDs 4980 Soft Phone was clearly a cut above & OmniVista: +++++ the others, earning out our World Class Award. Cisco AVVID realm, this product supported 37 of the 41 ++++ In the features Siemenswe deemed H features Hicom 150 necessary for ++ in a corporate use Avaya Definity & product also topped the ticket in terms of ++ setting. Alcatels IP 600 installation, ease of use and configuration.

Enterprise Large Segment Overview Version 5.0 Lx 43

Ref: 8AL020033229DMASA Ed 2

All rights reserved January 2003, Alcatel

Thank you