Scribd Logo
Hochladen

Willkommen bei Scribd!

  • Lessons From Dabbawalas

    Hochgeladen von

    mithun107105
    120 Ansichten13 Seiten
    The document summarizes the history and operations of the Dabbawalas in Mumbai, India. It discusses that the Dabbawalas have been in operation since 1890, currently delivering 200,000 home-cooked lunches daily across Mumbai via bicycle. It highlights their extremely low error rate of 1 in 16 million transactions and world-class Six Sigma level of efficiency despite having little technology or infrastructure. The document concludes that organizations can achieve great success by learning from the Dabbawalas' principles of time management, teamwork, minimum reliance on technology, strict codes of conduct, and prioritizing customer trust.

    Originalbeschreibung:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Verfügbare Formate

    PPTX, PDF, TXT oder online auf Scribd lesen

    Stufen Sie dieses Dokument als nützlich ein?

    Sind diese Inhalte unangemessen?

    Dieses Dokument melden
    The document summarizes the history and operations of the Dabbawalas in Mumbai, India. It discusses that the Dabbawalas have been in operation since 1890, currently delivering 200,000 home-cooked lunches daily across Mumbai via bicycle. It highlights their extremely low error rate of 1 in 16 million transactions and world-class Six Sigma level of efficiency despite having little technology or infrastructure. The document concludes that organizations can achieve great success by learning from the Dabbawalas' principles of time management, teamwork, minimum reliance on technology, strict codes of conduct, and prioritizing customer trust.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PPTX, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    120 Ansichten13 Seiten

    Lessons From Dabbawalas

    Hochgeladen von

    mithun107105
    The document summarizes the history and operations of the Dabbawalas in Mumbai, India. It discusses that the Dabbawalas have been in operation since 1890, currently delivering 200,000 home-cooked lunches daily across Mumbai via bicycle. It highlights their extremely low error rate of 1 in 16 million transactions and world-class Six Sigma level of efficiency despite having little technology or infrastructure. The document concludes that organizations can achieve great success by learning from the Dabbawalas' principles of time management, teamwork, minimum reliance on technology, strict codes of conduct, and prioritizing customer trust.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PPTX, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 13

    MANAGEMENT LESSONS FROM DABBAWALAS

    PRESENTED BY: MITHUN KULKARNI. MBA-I, JKSHIM Nitte Seminar guide: Dr. Sudhir M

    NMTBSA-Nutan Mumbai Tiffin Box Suppliers Association


    HISTORY CHARITABLE TRUST AVG LITERACY RATE TOTAL AREA COVERAGE EMPLOYEE STRENGTH NO. OF TIFFIN BOXES TIME TAKEN :STARTED IN 1890
    (BY MAHADEV BACHCHE)

    :REGISTERED IN 1956 :8TH GRADE SCHOOLING :60-70 KMS :5000 :2LAKH/DAY :3HOURS(approx)

    ORGANIZATIONAL STRUCTURE
    PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURERS DIRECTORS MUKADAMS

    DELIVERY PROCEDURE
    9.00-10.30 AM- collection of dabbas 10.30-11.30 AM-sorting and arranging 11.30-12.30pm Mukadams resorts dabbas according to area of delivery. 12.30-1.30pm-Dabbas are delivered 1.30-2-00pm-collection 2.00-4.00pm-delivered back

    The wow factors about dabbawalas


    Error Rate : 1 in 16 million transactions Six Sigma performance (99.999999) Technological Backup : Nil. Cost of service -Rs. 300/month Rs. 36 Cr. Turnover approx. No strike Till Date Earnings -5000 to 6000 p.m.

    Achievements
    Worldwide Documentaries & Case studies Admiration and invitation letter for marriage from Price Charles of England Name in Guinness book of records Registered with Ripley's believe it or not. Projects have been taken up by Premier B- school students.

    Achievements
    A Book is also published PhD is being done on Dabbawalas.

    Management Leanings from Dabbawalas


    Time management Simple hierarchy Core competency Minimum reliance on technology. Team work Minimum error-maximum efficiency

    Management Leanings from Dabbawalas


    100% dedication Ethics, emotions and trust Managing uncertainty Sense of responsibility

    Management Leanings from Dabbawalas


    Strict code of conduct Cooperation & team work Backup Amicable problem solving Trust and personal approach

    Conclusion
    Keeping all the mentioned learnings from the presentation any organization can achieve heights of success in the long ru.n

    References
    http://www.siliconindia.com/news/startups/Mumbai-Dabbawalasand-their-Million-Dollar-Lessons-to-Every-Entrepreneur-nid116684-cid-100.html http://en.wikipedia.org/wiki/Dabbawala http://www.thehindubusinessline.com/industry-andeconomy/economy/article2465251.ece http://en.wikipedia.org/wiki/Six_Sigma http://articles.timesofindia.indiatimes.com/2012-0908/others/33678135_1_teacher-s-day-institutes-indian-hockeyteam http://articles.timesofindia.indiatimes.com/2012-0915/mumbai/33862486_1_western-railway-dabbawalas-luggagecompartment DABBAWALAS Book by Shrinivasa Pandit

    Das könnte Ihnen auch gefallen