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Market: people or institutions with sufficient purchasing power, authority, and willingness to buy

Market Segmentation Dividing a market into distinct groups with distinct needs, characteristics, or behavior who might require separate products or marketing mixes.

Target market: specific segment of consumers most likely to purchase a particular product

Consumer products: goods or services purchased by an ultimate consumer for personal use

Business products: goods or services purchased for use either directly or indirectly in the production of other goods and services for resale

KC Masterpiece Product Targeted at Selected Consumers

Cattlemens Product Targeted at the Business Market: Comes in 1 and 5 Gallon Containers. Introduced more than 40 years ago to meet the special needs of foodservice operators

The Role of Market Segmentation

Market Segmentation: division of the total market into smaller, relatively homogeneous groups No single marketing mix can satisfy everyone. Therefore, separate marketing mixes should be used for different market segments.

Market segmentation procedure Stage I - Survey stage Stage II - Analysis stage Stage III - Profiling stage

Basis for segmenting consumer markets Geographic segmentation

Region City

Pampers This ad is an example of geographic segmentation. When visiting the web site look for the different countries Pampers markets to.

Demographic segmentation
Age Family size Family life cycle Gender Income Occupation Education Religion

Psychographics segmentation
Life style


Segmenting Consumer Markets

Product-related segmentation: dividing a consumer population into homogeneous groups based on characteristics of their relationships to the product Can take the form of segmenting based on: Benefits that people seek when they buy Usage rates for a product Consumers brand loyalty toward a product

Requirements for Effective Segmentation


Size, purchasing power, profiles of segments can be measured.


Segments can be effectively reached and served.


Segments are large or profitable enough to serve.


Segments must respond differently to different marketing mix elements & programs.

The Market Segmentation Process

Stage I: Identify Segmentation Process Stage II: Develop Relevant Profile Stage III: Forecast Market Potential Stage IV: Forecast Market Share Stage V: Select Specific Segment

Identify Segmentation Process

Stage II: Develop Relevant Profile

Stage III: Forecast Market Potential

Stage IV: Forecast Market Share

Stage V: Select Specific Segment

Patterns of target market selection

Single segment concentration Selective specialisation Product specialisation Market specialisation Full market coverage
Undifferentiated marketing Differentiated marketing Concentrated Marketing

Undifferentiated Marketing

Differentiated Marketing

Concentrated Marketing

Undifferentiated marketing:

Undifferentiated Marketing

Differentiated Marketing

Concentrated Marketing

Selecting and Executing a Strategy

No single, best choice strategy suits all firms Determinants of a market-specific strategy
Company resources Product homogeneity Stage in the product life-cycle Competitors strategy

Positioning is the act of designing the companys offerings and image so they occupy a meaningful and distinct competitive position in the target customers minds

Using product characteristics The price quality approach The use or applications approach The product user approach The cultural symbol approach

Developing new products

Once a company has carefully
Segmented the market Chosen target customer groups Identified their needs Determined the market positioning

It is ready to develop and launch appropriate new products

What is a new product

New to the world products New product lines Addition to existing product lines Improvements in the existing products Repositioning