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Introduction
A chain of hypermarket with 210 stores across 80 cities and towns in India Big bazaar is not just another hypermarket but it provides the best products at the best price Reflects the look and feel of Indian bazaars at their modern outlets All over India, Big Bazaar attracts thousands of customers on any regular day The large and growing young working population is a preferred customer segment Big Bazaar specifically targets working women and home makers who are the primary decision makers
Supplier Management
Customer Management
Schedule / Resources
Conversion
Delivery
An efficient supply chain ensures that the products are on the shelf, available for sale, when Shoppers come to buy them ... all the time!
Modern SC View An effective SC ensures high level of Customer Service at optimum level of working capital and cost! So simple yet extremly demamding......
Data Integrity
Stock Mgmt
CUSTOMER FOCUSSED
Supply Chain is integration of our business processes and organisations around the entire demand and supply chain in servicing our customers and managing our inventories
Raw Materials
Supplier
Manufacturer
Distributor
Retailer
Customer
Upstream
Downstream
Tactical
Operational
Supply Chain
Logistics
Logistics is a part of supply chain management which deals with the inwarding and outwarding of goods and non saleable item as well RECEPTION OF GOODS FROM DC As soon as the goods are received they are checked by the seal condition and number as mentioned in the gate pass or delivery note Then the security in the logistics room will check for the no. of cartons Then the particular department is informed regarding the reception of goods
Logistics Cont..
The no of items are checked in front of the department member in stock transfer no wise With the help of the department member any discrepancy/shrinkage is found and informed to the supply site Then the in warding will be done in register also will be updated in the system Then the department manager moves the items to the floor.
Home Delivery
Store to Store transfer Damage or expiry stock sent to warehouse or vendor Return of non saleable items
Warehousing
In terms of internal communication, the warehouses of different Big Bazaars (different locations around India) are connected with each other Whereas the individual Big Bazaar outlets coordinate with their warehouses for daily stock requirements In situations where a Big Bazaar finds shortage in any of the stocks, it uses the internal IS connected through LAN to intimate its warehouse The warehouse supplies the required stock and keeps its own stock also in check. Warehouses utilize a REM (retail enterprise management) system to facilitate this process
Warehousing Cont..
The stocks are coded for simplicity and the garments are coded using a 14 digit number. while the stocks purchased from vendors use an alpha numeric system beginning with two alphabets (namely LP Local Purchase, OA for on approval and VC for vendor consignment) followed BY 10 digits. Each of the warehouses can order their stock in three ways . (i) Through the headquarters. (ii) Through another Big Bazaar warehouse (iii)Directly from their supplier. However, the delivery challans will be stacked and sent to the HQ every month thus keeping the purchases in check. The warehouses communicate to each other on a weekly basis to exchange their stock related information.
Reverse Logistics
Big Bazaar has Central Return Center (CRC) which is a dedicated specialized building/area within Central warehouse Zonal Return Center (ZRC) which handles returns of each zone at these warehouses recycling, reconditioning, remanufacturing and refurbishing of products are done which areCustomer return items Defective items and Unsold goods/excess stocks
Transportation is movement of goods from one location to another. Transportation is the main artery of logistics and supply chain management Though transportation is at vendors expenses Big Bazaar has heavily invested into transportation for the effective flow of goods Transportation charges paid by the Big Bazaar to the transporter are 17500/month up to 1500 kilo meter. If the distance is more than this then 4.50Rs per kilo meter
SCM -Technology
IT helps to maintain manufacturing and distribution activities EIS and MIS reports generated for analysis and decision making Future Supply Chain Solutions (FSCS) is one of the seven verticals of Future Group which provides all the SCM related latest technology to the business FSCS has implemented a best-in-class WMS (Warehouse Management System), integrated with ARS (Automatic Replenishment System) FSCS has used advanced network planning and analysis tool to model optimised supply chain network for Big Bazaar retail operations The FSCS distribution centres are equipped with Imported Material Handling Equipments such as Reach Trucks, Stackers, Fork Lifts, Pallet Trucks, Roll Cages, RF Guns, Conveyors etc
Opportunities
Threats
Limitations
Inadequate infrastructure
Warehouses located far from city
Recommendations
Warehouse location
Improvement in packaging
Stock Control and minimization of excess stock Infrastructure Cross docking of finished goods should be done