CSC in India

Global Leader in IT and Business Services

Global, end-to-end capabilities in consulting, IT and business process outsourcing, and systems integration $14.7B in revenue for the 12 months ended December 29, 2006

Serving 15 industries on six continents

77,000 employees in 80 countries worldwide

Founded in 1959
CSC has a strong reputation for performance, technical depth, and customer focus.

World-Class Resources Across The Globe

CSCs computing and applications resources worldwide ensure 24x7x365 operations along with global economies of scale to our customers

Applications
35,000 professionals worldwide 4.5 billion lines of code under CSC management

Computing

65,000+ MIPS mainframe capability

900,000+ desktops 1 million+ LAN ports

Over 12 million calls answered annually in 26 languages

CSCs Market Leadership Is Widely Acknowledged

Forbes: Among Best Managed Companies in Software and Services Gartner: Global Outsourcing Leader U.S. Managed and Professional Network Services Provider, Leader North American ERP Service Provider Leader Data Center Outsourcing Western Europe Leader North American Helpdesk Outsourcing Leader North American Desktop Outsourcing Leader Forrester: IT Sourcing Deal Transformation Management Leader Federal Government Systems Integrators Leader Input: #1 U.S. Federal ERP Provider

CSC Operations in India

Started in Indore, Offshore Delivery since 1996 3rd largest location of CSC Purpose built organization with 7,800+ employees, rapid growth plans

NOIDA

Growing at 75% year on year Amongst top 5 fastest growing IT services company in India Dataquest IDC 5th IT Brand In India - "I Wish I Were There Dataquest Top 20 Best Employer Survey, 2006

Indore

Hyderabad

End to end service provider applications, infrastructure, BPO Won Industry Awards & Recognitions in the Best Employers category

Chennai

CSC in Indore

Started in Indore, Offshore Delivery since 1996

490+ qualified resources Providing end to end services around Financial Services products

NOIDA

Product development and maintenance Release upgrades Conversion and migration

Indore

Key Industries served

Life Insurance
Hyderabad

Property and Casualty Insurance

Chennai

First CSC India centre to be assessed at CMM L5 and PCMM L5

World-class Infrastructure Over 1,000,000 sq. ft. office space Advanced workstations to CSC global standards Lotus Notes, MS Office, Sametime Video conferencing Voice over dedicated lease lines and IP Equipped conference rooms, training rooms, recreation rooms Power backup CSC standard CGN 20 network

Complete Spectrum of Services

Financial Services

Health Services

Manufacturing / A&D

Chemicals and Natural Resources

Tech / Consumer

Application Services
Application Outsourcing
Application maintenance Application enhancement Application development Production support Testing and validation Database and Validation Enterprise solutions

Product Based Services

Implementation Services Product Development Release upgrades Conversion, Migration and Retrofitting Testing

Enterprise Solutions
SAP Implementation and support BASIS support Oracle Apps Implementation and support Customizations & Up gradations CRM Solutions Business Intelligence and Data Warehouse solutions

Custom Application Services

Custom Application Development Custom Application Enhancement Application Support Testing and Validation Conversion, Migration and Retrofitting Database Administration

Infrastructure Services
Computing
Servers Databases Storage & Backup File & Print Servers

Network
LAN WAN Remote Access Services VoIP devices

End User
Collaborative Desktops Laptops Middle Tier Apps

Security
Operations Surveillance Compliance

Financial Services BPO

Domain specific BPO ( Insurance and Banking)
Back Office Customer Contact Services Transaction processing

Globally Recognized Process Excellence

ISO
9000, 9001
Across CSCs Global Delivery Centers
Integrates traditionally separate organization al functions More explicitly link management and engineering activities to their business objectives Assessed in 2005

ISO/IEC
20000

ISO/IEC
27001:2005

6
Improvement methodology Uses multi disciplined teams Facilitation thru Black Belts and Green Belts Complements CMM and PCMM

ISO 9001:1994, 9001:2000 20 clauses Sets up foundation by defining processes

Five Maturity Levels, 17 Key Process Areas, 300 Key Practices Progression from an immature, unrepeatabl e software process to a mature, wellmanaged software process Assessed in 2003

Five maturity levels Improve organizations ability to attract, develop, motivate, organize and retain talent Robust Knowledge Management Practices Process Capability for Support groups Assessed in 2004

World's first standard for IT service management Based heavily upon ITIL( IT Infrastructure Library) Standard specifies a set of interrelated management processes

Latest international standard Earlier BS7799

Specification for an Information Security Management System

Formal audits to ensure compliance

Human Resource Practices

Bringing the best on board
> 11 Yrs 5% 8 11 Yrs 9%

Experience
0 1 Yrs 14% 5 8 Yrs 23% 1 2 Yrs 10%

Top talent from op tier Indian companies or Indian institutes Stringent selection process, selection ratio (1:30+) High ratio of experienced resources Background checks

Innovative HR policies
2 5 Yrs 39%

Diploma 3%

CA 1%

Global educational assistance program Support for certifications and higher education Sabbaticals for social service and higher education Discretionary training

MBA 5%

Education

Established recruitment engine

Varied sources, Brand image, Recruitment teams, Employee referrals Fast ramp-up on diverse and rare skill requirements

Others 16%

Graduates 7% BE / BTech / BS 63%

Best employer
Ranked amongst top 10 by Business world survey Great places to work consistently in 04 and 05 Dataquest-IDC Best Employers Survey, 2006 top 20.

Innovation at Work

Innovation @ Work University Engagement Program Account Innovation Solutions work, GSO & Business Area Architecture (BAA) work Thought Leadership Program

Centre of Excellence Program Management & Control (Already recognized by LEF) ERP, Testing, Mainframes, Java/J2EE, Organizational Quality, Architecture & Design Engineering (In pipeline for certification/qualification)

Customer Satisfaction Record

Customer Satisfaction Survey Cycle Half Yearly Survey
CSC India
CSS Questionnaire

Highest weighted objective for every employee Customer Satisfaction Index (CSI)
Rating on 1 to 5 (3 is satisfactory; 4 is exceeds expectations) Average CSI of 4.1 out of 5

Client

Ranking & Rating

CSC India

Customer Satisfaction Index (CSI) Calculations

Compilation of Data from Ranking and Rating Sheets at CSC India

Action Planning and Tracking CSI and Action Plan Communicated to Client

CSI

Continuous improvement targets

Projects below 4 have to develop a plan to reach > 4 Target increased to 4.2

Action Plan Drawn Out by TL/GL

Status of Action Plan Tracked Through Review Meetings

Customer satisfaction is the No. 1 core value for CSC. Everything we do is focused to satisfy our Customer.

Client Speak
One of the Worlds largest insurance group I particularly want to thank the CSC team in India and in the UK for the Motor Claims development work I know that there has been very dedicated work to meet the project deadlines and I appreciate that the later QATS test phase went through particularly smoothly.
- Head of Systems Development Strategic Program (Exceed)

Insurance-based financial services provider If we had done this just to reduce our costs, it would have been a huge mistake. We were more concerned about getting the right resources to the right places, improving our speed to market, and implementing uniform applications across our business lines.
- Chief Information Officer on why he chose CSC India

A U.S. based global science company CSC India work is fantastic. Again and again they have outdone themselves.
- e-Ordering Manager

World's largest, dedicated, vehicle glass repair and replacement (VGRR) company This mail made an old man happy! This is exactly the kind of thing that we keep talking about 'to make us happy'. A bit of analysis by your people and some good communication.
- Business Intelligence Analyst

Employee Speak
Dynamic, flexible and free of barriers. I lead the India Workflow team for a prestigious CSC North American client. Im also involved in global CSC initiatives such as ISO, Six Sigma and PCMM. CSC is refreshingly free from hierarchical barriers. If you know your job well and youre performing well, youre your own boss. The feeling of dynamism and flexibility is unmatched.
- Ajay Om Sharma

Market value? Going up!

Im a mainframe programmer supporting a major UK postal services client from CSC India. Ive appreciated the cohesive teams, the work-life balance, and the freedom CSC has given me to work on different technologies and applications. Whether its technical skills or personality development, the training and work opportunities at CSC have helped increase my market value.
- Anupam Verma

They all Say

LOMA EXCELLENCE IN EDUCATION AWARD, 2007
An outstanding job of developing human resources through the use of LOMA's professional education and learning programs

5TH IT BRAND IN INDIA - "I WISH I WERE THERE IN DATAQUEST TOP 20 BEST EMPLOYER SURVEY, 2006
Industry workforce consider CSC India a dream company and aspire to work with us at some point in their careers

5TH FASTEST GROWING COMPANY OVERALL, & # 1 FASTEST GROWING IT SERVICES COMPANY IN DATAQUEST-IDC TOP 50 FASTEST GROWING COMPANIES '05-'06
Over 85% Growth in Revenues; Over 75% CAGR in Headcount

AMONGST TOP 20 IN BUSINESSWORLD GREAT PLACES TO WORK SURVEY, 2006

Employees rate CSC at four-stars the highest rating - on parameters of Respect, Pride & Camaraderie!

They all Say

Past Achievements
AMONGST TOP 10 IN BUSINESSWORLD GREAT PLACES TO WORK SURVEY, 2004, 2005

AMONGST TOP 10 IN DATAQUEST-IDC SURVEY FOR TECHS STAR EMPLOYERS, 2005; AMONGST TOP 10 IN DATAQUEST-IDC BEST EMPLOYERS SURVEY, 2003

LOMA EXCELLENCE IN EDUCATION AWARD, 2005

An outstanding job of developing human resources through the use of LOMA's professional education and learning programs

WATSON WYATT INNOVATIVE PEOPLE PRACTICE AWARD, 2003

Recognizes successful innovation and implementation of critical People Practices that have had significant and tangible effects on business results

CSC in India Has a Reputation

Client-focused
CSC makes a special point of understanding its clients and delivers solutions that best meet their unique needs

Experienced
Most of CSCs workforce in India joined the company as experienced professionals from other firms and industries

Globally-integrated
India is integral to CSC, CSC is one of a very few firms that delivers end-to-end solutions to global clients from India using the same proven global processes.

Industryoriented
CSCs Indian teams deep understanding of industry and domain ensures creating IT solutions which expressly delivers business impact to the clients.

Trusted
CSCs reputation for performance, flexibility, and for doing the right thing for clients is widely recognized

Dedicated focus on innovation

Creating CoEs and helping India to move up the value chain

Experience. Results.