S 1/L1

Pengantar KPK Unggul

Durasi : 1 0 Menit

23 Juni 2012

Sasaran Memberikan pengertian secara garis besar tentang evolusi konsep Sistem Manajemen Mutu dan KPK Unggul

Evolusi Sistem Manajemen

.

TOTAL QUALITY MANAGEMENT Quality Assurance

Quality Control Inspection

Error Detection Corrective Actions Identification : Source of Non Conformance

Process Performance Statistical Methods Quality Standards

Quality Systems Use of Quality Costs Quality Planning and Problem Solving

Strategic Quality Involvement of Suppliers, Customers & Employees Continuous Improvement

ISO 9001 : 2000

5. Tanggung jawab manajemen 5.1 Komitmen manajemen 5.2 Fokus pada pelanggan 5.3 Kebijakan Mutu 5.4 Perencanaan 5.5 Tg jwb, wwnang & komunikasi 5.6 Tinjauan manajemen 6. Manajemen sumber daya 6.1 Penyediaan sumber daya 6.2.Sumber daya manusia 6.3 Infrastruktur 6.4 Lingkungan kerja

VS

KPK Unggul

1. LEADERSHIP 1.1.a. Vision & Values 1.1.b. Communication & org Perfor. 2. Strategic Planning 3. Customer & Market Fokus 5.1.a. Org & Management of Work

6. Process Management 5. Focus to HRD 5.3.a. Work Environment

ISO 9001 : 2000

7. Realisasi Produk 7.1 Perencanaan realisasi produk 7.2 Proses yg terkait dgn pelanggan 7.3 Perancangan & pengembangan 7.4 Pembelian 7.5 Produksi dan pelayanan 7.6 Pengendalian peralatan 8. Penguk,analisis dan penyempurnaan 8.1 Umum 8.2 Pemantauan dan pengukuran 8.3 Pengendalian produk yang tdk sesuai 8.4 Analisis data 8.5 Penyempurnaan

VS

Baldrige Criteria

6.2.b. Operational Planning 3. Customer & Market Fokus 2. Strategic Planning 6.2. Support Process

4. Meas, Analysis & Knowledge Mgt 6. Process Management

Frame Work Bisnis Unggul Negara Tetangga

Business Excellence Framework

Launched in 1994 as the SQA

Business Excellence Framework

Driver
L E A D E R S H I P

System

Result

PLANNING
PEOPLE INFORMATION
R E S U L T S

PROCESS
CUSTOMER

LEARN

INNOVATE

TRANSFORM

Launched in 1991 as the Quality Management Excellence Award

Australian Business Excellence Framework

Scoring 1.0 Leadership 2.0 Strategy and Planning 3.0 Information and Knowledge 4.0 People 5.0 Customer and Market Focus 6.0 Process Management, Improvement & Innovation 7.0 Success and Sustainability TOTAL POINTS 180 100 100 160

150

160

150
1,000

Launched in 1988 as the Australian Quality Award

Kerangka Kerja Kriteria Penilaian Kinerja Unggul BUMN (Perspektif Kesisteman)

P Profile Organisasi: Lingkungan, Hubungan, dan situasi strategis

2 Perencanaan Strategis 1 Kepemimpinan
120 85

5 Fokus Tenaga Kerja

85

Results
450

3 Fokus pada Pelanggan

85

6 Fokus Pada Operasi

85

4 Pengukuran, Analisa, dan Manajemen Pengetahuan

90

Categorising Companies and Band

Score Below 200 Category Initial Adopter Interpretation Getting started with relevant health check assessment

200 399

System Implementer Practitioner Good Practice Achiever Best in Class

Early adopter of BE with necessary systems/standards implemented Adopted BEF with sporadic achievements Aligned Adopted BEF and able to link to major business performance Integrated adoption of BEF with significant impact on business performance Refined adoption of BEF and demonstrated significant impact on performance and exceeding many international standards and benchmarks
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400 - 599 600 699

700 799

800 and Above

Excellent

3.2 Comparison of Scoring and Weightage

Current International Scoring

Countries US

Systems 55%

Results 45%

Europe
Japan

50 %
60%

50%
40%

Singapore
Malaysia

55%
65%

45%
35%
12

Thank You
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