ORAL COMMUNICATION

PRESENTED BY: 715 Shivangi Koul 716 Shaz Mahadik 717 Akash Mahajan 718 Harish Mahajan 719 Dimple Mehta 720 Shivankar Nag 721 Prachi Naidu

INTRODUCTION

It is the mutual exchange of understanding Communication needs to be effective in business Communication is essence of management The basic functions of management (Planning, Organizing, Staffing, Directing and Controlling) cannot be performed well without effective communication

INTRODUCTION
from Latin "communis", meaning to share activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.

PROCESS OF COMMUNICATION

ELEMENTS OF COMMUNICATION
Sender Message Encoding Noise Receiver Medium Decoding Feedback

TYPES OF COMMUNICATION

Business Communication can be of two types: Oral Communication - An oral communication can be formal or informal. Generally business communication is a formal means of communication, like : meetings, interviews, group discussion, speeches etc. An example of Informal business communication would be - Grapevine. Written Communication - Written means of business communication includes - agenda, reports, manuals etc.

FORMS OF ORAL COMMUNICATION

Intrapersonal Communication Interpersonal Communication Small Group Communication Public Communication Mass Communication Corporate Communication Intercultural Communication

IMPORTANCE OF COMMUNICATION

promotes motivation source of information altering individuals attitudes helps in socializing controlling process

BARRIERS TO EFFECTIVE ORAL COMMUNICATION

Physical barriers System design Attitudinal barriers Ambiguity of words/phrases Individual linguistic ability Physiological barriers Presentation of information

EFFECTIVE COMPONENTS OF VERBAL COMMUNICATION

Translation Word Choice Context Courtesy Feedback

HOW TO MAKE ORAL COMMUNICATION MORE EFFECTIVE

The words should be clearly and properly pronounced. Poor voice control and poor pronunciation act as barriers to Communication. Another requirement of effective oral communication is clarity and precision. Brevity is very essential, over communication should be guarded against.

HOW TO MAKE ORAL COMMUNICATION MORE EFFECTIVE

Tone is an important requisite convey the same feeling as the words. Use the correct pitch the way the voice moves up or down. Use the right register i.e. the right style and vocabulary to suit the situation and the listener.

LISTENING AN IMPORTANT ASPECT

Listening Is an important skill Similar to reading Listening Is Conscious An Active Process Of Eliciting Information Ideas, Attitudes And Emotions Improve relation with people

STAGES OF THE LISTENING PROCESS

Hearing Interpretation Analyzing and Evaluating Responding Remembering

HOW TO BE AN EFFECTIVE LISTENER

Being non-evaluative Paraphrasing Reflecting implication Responding non-verbal Inviting further contribution

ADVANTAGES OF ORAL COMMUNICATION

High level of understanding and transparency No element of rigidity in oral communication Feedback is spontaneous Saves money and efforts Best in case of problem resolution Essential for teamwork Promotes a receptive and encouraging morale Used to transfer private and confidential information

LIMITATIONS OF ORAL COMMUNICATION

May not be sufficient Is less authentic than written communication Long speeches consume lot of time and are unproductive at times Not easy to maintain May be misunderstandings Requires great receptivity on part of the receiver Is not frequently used as legal records

THANK YOU