The Need & Importance for modern managers to be Emotionally Intelligent

Submitted byAjay Lodha (FT13303) Bipul Kumar (FT13316) Gaurav Dalvi Jeewant Gupta Niyati Mehta Rohit Kalla Srinivasan Iyengar

What is Intelligence?
Typically focused on
analytic reasoning verbal skills spatial ability attention memory judgement

Emotional Intelligence
Emotional Intelligence is the ability of an individual to : To deal successfully with other people , To manage ones self, To motivate other people, To understand one's own feelings To appropriately respond to the everyday environment

Goleman Model Knowing your emotions. Managing your own emotions. Motivating yourself. Recognizing and understanding other people's emotions. Managing relationships, i.e.., managing the emotions of others

Emotional Intelligence doesn't mean being soft it means being intelligent about emotions a different way of being smart. Emotional intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others in order to be more successful and lead a more fulfilling life and career.

Components of Emotional Intelligence

There are five parts to it. 1. Knowing what you're feeling 2. Managing your feelings, especially distressing feelings. 3. Self-motivation, 4. Empathy 5. Managing relationships

Warm relationship Vs Distant Contacts

Attracting people Vs Repelling them

Why EI??
Winning heart Vs Arguments

Coordination Vs Disputed situation

Why Managers Need EI..?

Emotional Intelligence is very important for managers as it is one of the important deciding factor for relationship management resulting in : 1. Motivation, 2. Retention , 3. Self management 4. Managing others. When Managers Fail, It is Usually Due To Poor Emotional Intelligence - Freda Turner

Bosses and leaders, in particular, need high EQ because they represent the organization to the public, they interact with the highest number of people within and outside the organization and they set the tone for employee morale, says Goleman

To handle adversity & setback.

To being focused & stay on truck by remembering purpose & vision.

Why EI is necessary for Managers?

To cope when change & uncertainty hits organization or their personal lives.

To manage effective relationship.

EI & Managers
Emotional Intelligence is very important for managers as their behavior & treatment of their people determine turnover and retention of the company. Managers & supervisors are the direct line of contact for the employees. They interact daily with individuals who have distinct needs, wants & expectations. They significantly influence the attitudes, performance & satisfaction of employees within their departments & other departments. The stress of trying to lead and satisfy so many people's changing needs and expectations can be overwhelming, to say nothing of the demands from upper management.

When trust is lacking performance suffers

Enhancing EI skills enables Managers to regulate their emotions and motivate themselves more effectively allowing them to manage their own emotional turmoil effectively and demonstrate compassion and empathy for their employees.

It also provides them with the courage to push against the system to make necessary changes for their people.

All employees want a supportive, caring Supervisor or Manager who has their best interests at heart

Importance of Emotional Intelligence

People derail because of classic
emotional failings, not the lack of technical skills Developing emotional intelligence can help companies generate productive & profitable outcome. The manager who knows how to stay motivated under stress , motivate others, navigate complex interpersonal relationships, inspire others and build teams who is an unchallenged expert on a product or service will get superior results

Consequences of not having an Good Emotional Intelligence

While people have shown they can produce better results at workplace, many of us lack emotional intelligence. We simply dont know how to perceive, understand, express and manage our emotions effectively. There are adverse consequences to have low emotional intelligence.

These includes:1. Relationship Problems 2. Rage in the Workplace 3. Poor decision making capability 4. Failure to advance in career

Relationship Problems

Rage in the workplace

Poor decision making capability

Failure to advance in career

MANAGING PEOPLE WITH EI

CONSISTENCY IN DEALINGS, APPROACH
DEMONSTRATE FAIRNESSE EMOTIONAL EXHIBIT LEADERSHIP QUALITIES PLAN<SET GOALS AND STRATEGY EXUDE CONFIDENCE IN HIMSELF, TEAM CLARITY IN COMMUNICATION SET EXAMPLE INTELLIGENCE

AUTHENTIC & DIRECT

SELF-RESPECT LEARN FROM FAILURE

Benefits of EQ
The competencies & gift that EQ gives us are many. Included are skills that drive our internal world as well as our response to the external one. Some examples includes personal motivation, personal mastery over our lifes purpose & intention empathy for others social expertise that allow us to network and develop relationships that enhance our purpose character & integrity that enable us to appear genuine and aligned; a tenacity to face and resolve both internal and external conflict personal influence that enable us to advance our purpose.

Use of EQ at Workplace
It is EQ that will solve our retention & morale problems improve our creativity create synergy from teamwork speed our information by way of sophisticated people networks drive our purpose and ignite the best and most inspired performance from our followers.

Emotional Intelligence Management Competencies

Without emotional intelligence management competencies , the executive or manager is more likely to derail.
With these emotional intelligence management competencies, managers and executives are more likely to receive performance based bonuses, higher salaries overall, and experience greater job security.

Empathy

Communication

Sound decisionmaking

Influence

Initiative

Adaptability

Selfawareness and accurate selfassessment

8 EI Management Competencies Qualities

Selfmanagement

Conclusion

Thus in today's scenario its very important for any manager or executive to learn this skill of Emotional Intelligence.

We all can be emotionally intelligent by practicing

it as it is a very much trainable skill.

Lets learn it and use it for organizational as well as

for our personal success.

Emotional Intelligence Sets Apart Good and Effective Managers

Leaders in Emotional Intelligence

Solid ,pure human relations and support are the key to any success Talal Abu Ghazaleh

First they ignore you, then they laugh at you, then they fight you, then you win Mohandas Gandhi

Success is a lousy teacher. It seduces smart people into thinking they can't lose . Bill Gates Personality is reduced and deformed with depleted thoughts and stagnant mind.

King Hussein

I have found that being honest is the best technique I can use. Coming together is a beginning; keeping togetherRight up front, tell people what you're trying to is progress; working accomplish and what together is success. you're doing... Lee Henry Ford Iacocca

You achieve your goals with a smile or a laugh. .

Adel Emam

In times of rapid change, experience could be your worst enemy.

J. Paul Getty