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  • Abhizzzz Logistics Final

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    Shantesh Savagaon
    16 Ansichten20 Seiten
    LOGISTICS is the management of the flow of goods, information and other resources, including energy and people, between the point of origin and the point of consumption. Customer SERVICE is a series of activities designed to enhance the level of customer satisfaction. 5 SECRETS OF GOOD CUSTOMER SERVICE Build business to customer loyalty Provide true CUSTOMER SERVICE customer is always right Be honest with your customers Educate your staff.

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    LOGISTICS is the management of the flow of goods, information and other resources, including energy and people, between the point of origin and the point of consumption. Customer SERVICE is a series of activities designed to enhance the level of customer satisfaction. 5 SECRETS OF GOOD CUSTOMER SERVICE Build business to customer loyalty Provide true CUSTOMER SERVICE customer is always right Be honest with your customers Educate your staff.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    Markieren Sie unangemessene Inhalte
    16 Ansichten20 Seiten

    Abhizzzz Logistics Final

    Hochgeladen von

    Shantesh Savagaon
    LOGISTICS is the management of the flow of goods, information and other resources, including energy and people, between the point of origin and the point of consumption. Customer SERVICE is a series of activities designed to enhance the level of customer satisfaction. 5 SECRETS OF GOOD CUSTOMER SERVICE Build business to customer loyalty Provide true CUSTOMER SERVICE customer is always right Be honest with your customers Educate your staff.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PPT, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 20

    WELCOME

    CUSTOMER SERVICE
    TEAM MEMBERS: HEMANGI CHOUDHARI CHETAN GAIKWAD SAGAR GHADGE SHANTESH SAVAGAON ABHIRUP UBALE 79 91 104 110 120

    WHAT IS LOGISTICS?
    Logistics is the management of the flow of goods, information and other resources, including energy and people, between the point of origin and the point of consumption in order to meet the requirements of consumers.

    ELEMENTS OF LOGISTICS

    Inventory Material Handling Transportation Warehousing

    Customer Service
    Packaging

    CUSTOMER SERVICE
    Customer service is a series of activities designed to enhance the level of customer satisfaction

    COMPANY HISTORY

    Established: January, 2000

    Headquarter: Memphis, U.S.A


    Parent Company: Federal Express Corporation Company profile: Courier Company Branches in India:

    FEDEX QUALITY IS OUR MISSION

    5 SECRETS OF GOOD CUSTOMER SERVICE

    Build business to customer loyalty


    Provide true customer service Customer is always right Be honest with your customers Educate your staff

    THE CUSTOMERS OF FEDEX IN INDIA ARE

    Leather exporters Garments exporters Brass exporters Marine products exporters

    Gems and jewellery exporters

    FACILITIES

    FedEx FAQ

    Contact FedEx Online

    Contact FedEx By Phone

    Interactive Help Guide

    PROCESS

    Place an order for pickup & delivery

    Necessary paperwork is done


    Processing at the Airport Follow-ups

    CUSTOMER SERVICE

    Efficient Customer Response(ECR) Transportation management service

    Returns Management
    Information Technology & Consultation Services Customer Relationship Management(CRM)

    EFFICIENT CUSTOMER RESPONSE (ECR)

    Provide better service Control of information and product

    Supply right amount of product at right time


    Substitute information for inventory Customer Advisory Board

    TRANSPORTATION MANAGEMENT SERVICE

    Improve outbound and inbound transportation process Simplifies carrier selection

    Provide a single point of contact


    Cost effective process

    RETURNS MANAGEMENT

    Accept commitments to customer service

    Returns Management Authorization (RMA)


    Online Tracking Multiple options for returns handling

    INFORMATION TECHNOLOGY & CONSULTATION SERVICES

    Get real time feedback

    Right mix of expert staff


    Analyze & Benchmark supply chain process Suggest an optimal supply chain solution

    CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

    Helps to identify & target potential customers

    Improves customer satisfaction


    Provides required information to employees Retains loyal customers

    CONCLUSION

    THANK YOU

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