Beruflich Dokumente
Kultur Dokumente
Unit I
Tanushree Sharma
Ground Rules
Everyone has a right to his or her own opinion, and diversity of opinions is beneficial and valued. Everyone has a right to be heard without ridicule or interruption. There may be more than one right answer. Only share what you are comfortable sharing. You are in control. The groups time is valuable and tightly scheduled sharing may be limited by the constraints of the time frame Please keep your cell phones on vibratory mode Please keep your net-books switched-off unless specifically asked.
Importance of Communication
Importance of Communication
What Communication does for organization is what the bloodstream does for an organism Managerial Efficiency depends on communication
Realistic planning Sound Information Communication system
RESP.
RIGHTS 1. You have the right to be treated with respect. 2. You have the right to have and express your own opinions. 3. You have the right to ask for what you need and want in order to be effective. 4. You have the right to set reasonable limits.
RESPONSIBILITIES 1. You have the responsibility to treat others with respect. 2. You have the responsibility to listen to the opinions of others. 3. You have the responsibility to acknowledge and address the needs of others. 4. You have the responsibility to respect the limits and boundaries of others.
Communication Process
An individual has an idea to communicate
Self-concept
Family Culture
Sender
Communication Process
The idea is encoded
Message
Sender Receiver
Communication Process
Receiver decodes it according to different individual perceptions
Self-concept Family Skills Feelings
Sender
Receiver
Attitudes Culture
Values
Communication Process
Channel - the means of conveying the message Channel
Feedback
Context
Communication Process
Channel Message
Interference
Sender
Receiver
Communication Process
Channel Message Message Message Message Interference Sender Receiver
Communication Process
Does the organization encourage and reward open and honest communication?
the organization is find difficult to engage the organization maylikelyitto have a positive employees workplacehonest feedback and open and solicit environment
the organizational culture maytend to be more will be one of open and flexible, encouraging spontaneous suppression and secrecy, and there will be very and trust within the organization littleongoing communication
the organization may have a strict hierarchical the organization will typically encourage initiative and structure that creates operational silos and innovation, thus giving employees access to any information discourages innovation they need to complete their work effectively.
The organization may have ahave theof power and control, the organization will culture culture of a learning and may keep a watchful eye on access to companycreative, organization, empowering employees to be information. innovative, and involved