Beruflich Dokumente
Kultur Dokumente
The sharing of information between two or more individuals or groups to reach a common understanding.
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HEPTIC COMMUNICATION
Communicating by touch varies greatly with the purpose and setting
Professional typically by people in the medical profession or other caring jobs. Punishment a slap or a punch sends a very strong Greeting Touching is a common part of many greeting rituals, from shaking hands to cheek-kissing to full-body hugs.
Guiding
When a person is physically moving, a touch on the body, usually the back, shoulder or arm can guide them in the right direction.
HEPTIC COMMUNICATION
Gaining attention
When you touch another person who is talking or otherwise engaged elsewhere, they are very likely to turn their attention to you. Sympathy When we are distressed, we will often appreciate the touch of another as a parent, providing physical comfort. Friendship Touching is often a part of friendship and demonstrates closeness Arousal Touch is also used during sexual arousal, where certain sensitive parts of the body are caressed and stimulated.
KINESICS COMMUNICATION
Kinesics communication is communicating by body movement and is perhaps the most well-known non-verbal form of communication
Body posture
Gestures
Facial signals
PROXIMIC COMMUNICATION
Proxemic communication is communicating with others by virtue of the relative positioning of your bodies. Geographic territory
People act differently at different places.
Personal space
Intimate: touching to 10 inches. For close friends and family. Casual-personal: 18 inches to four feet: Informal conversation with friends. Social-consultative: four to twelve feet: formal transactions. Public: Addressing groups of people.
Body angling
Congruence:
When people believe what they are saying, their body language confirms it, and their expressions and gestures are congruent with their words. Incongruence (such as saying I am really happy about that while scowling) may reveal the speakers own inner conflict between opinion and words, or it may betray deceptiveness.
Consistency: Consider whether the behaviour is atypical. A warning carries more weight when it comes from a person known to be habitually unflappable. It is helpful to know a persons baseline behaviour before reading too much into any single expression. Culture: The last filter has assumed increasing importance in todays global economy. People under any stress tend to revert to the body language of their culture or subculture. In such situations, cultural literacy on the part of both speakers can prevent misunderstandings.
Parts of Body
Intent
Head
Facial Expression
Body Posture
Objects
Voluntary/ Intentiona l
Involuntar y Movemen ts
HEAD GESTURE
The neutral head position
the position taken by the person who has a neutral attitude about what is being said. The head remains still and the conversation may be punctuated by occasional small nods.
Facial Expressions
POSTURES
HAND GESTURES
When people talk, they often gesture with their hands. These hand gestures not only communicate a message to the listener, but also reflect the thoughts of the person who is gesturing.
OTHER GESTURES
People normally hug each other and in most cases back patting occurs towards the end of the hug which is a gesture of affection and that the air kisses made - the sound made on the side of someone's cheek - is also affection.
RELEVANCE IN MANAGEMENT
Power Dominance Dynamics
Hiring & Promotion Finding out the implicit meaning in actual actions
RELEVANCE IN RECRUITMENT
In interview, you are communicating your message on many different levels. By ensuring your preparations focus on both what you say and how you say it, will help ensure you deliver a polished, powerful and persuasive performance, worthy of any presidential candidate.
The American goodbye wave can be interpreted in many parts of Europe and Latin America as the signal for NO
The Italian goodbye wave can be interpreted by Americans as the gesture of come here
Posture
Bowing (not done, criticized, or affected in US; shows rank in Japan) Slouching (rude in most Northern European areas) Hands in pocket (disrespectful in Turkey) Sitting with legs crossed (offensive in Ghana, Turkey) Showing soles of feet (Offensive in Thailand, Saudi Arabia)
TROUBLE.
Misinterpretation of
signals
Can be BIG trouble Legal trouble Do you know how to act or are you confused?
SOME SAYINGS
Psychologist Paul Ekman says, We talk with our vocal cords, but we communicate with our facial expressions, our tone of voice and our whole body.
Management Consultant Nancy Austin says, When people do not know whether to believe what they are hearing or what they are seeing, they go with the body languageit tells the truth. You can play fast and loose with words. However, it is much more difficult to do that with gestures.
ANY QUESTIONS ?