Tour 103

1. Communication Skills Refers to the mastery of a language or a number of languages. Tone and quality of the voice, overall projection and language meaning Body language and directional gesture Proper use of communication equipment

2. Rapport with the clients Aims to arouse the interest of the clients in order to elicit positive responses and appropriate questions. Face-to-face and eye-to-eye contact Proper way of asking and answering questions Polite and unobtrusive way of calling peoples attention.

3. Mastery of information and skills Stock knowledge by the tour guide through research, interaction with other guides and self-study For historical and cultural tours-dates and chronology of events, important historical personalities, and the former setting compared to the present usage. For nature tripping-necessary skills and factual background information on the sights and sights.

For nature tripping-few legends and lore of

the sites, flora and fauna of the region, capacity to highlight and provide distinctions and comparisons with other similar sites or sights. For participatory activities-be able to describe an activity, give general information of precautionary safety measures and brief the clients on the preparations required.

4. Knowledge of foreign customs and traditions Knowledge of the history, civilization, society and way of life of the countries/places to be visited. Familiarity with the local language and current events Rapport with the locals

1. Required essential information that must be

given at the beginning of the tour activity. - includes introduction of the tour guide and the driver and any other person involved in he activity. - must include a brief description of the days tour or activities, designated stops, and points of interest en route.

- required commentary also includes a recap

and reminder of the next activity of the visitors at the end of the days tour or activity.

2. Informative presentations undertaken during the course of the tour activity that are deemed of interest and essential for its success.

- may include data, facts and figures that is conveyed for the interest of the guests about sites and sights seen or visited. - made up of general information that is useful and interesting. 3. Requested answers the guests questions about the locality, destination or country being visited constitute the requested commentaries.

- gives the tour guide or the tour escort an opportunity to expand the information given about a specific subject. 4. Optional introduce adlib comments, jokes, witty stories, lore, legends, and trivia.