Beruflich Dokumente
Kultur Dokumente
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E-tailing, its characteristics and business models Online travel & tourism services and industry impact Online real estate, insurance and stock trading Cyberbanking and online personal finance. On-demand delivery services and e-grocers. Online delivery of digital products and entertainment. Online purchase aids & comparison-shopping aids Critical success factors and problems with e-tailing and lessons learned 3.9 Reintermediation, channel conflict, and personalisation in e-tailing.
Module: Competing in the Network Economy
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Case Study:
The Opportunity
July 1995, e-tailing pioneer Amazon.com, offered books via an electronic catalog from its Web site (amazon.com) The company has continually enhanced its business models and electronic store by: expanding product selection improving the customers experience adding services and alliances recognising the importance of order fulfillment and warehousing
Module: Competing in the Network Economy
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Case Study:
Technology used
Amazon.com has expanded in a variety of directions: Offers specialty stores (professional and technical store) Expands its editorial content through partnerships with experts in certain fields Increases product selection with the (used and out-of-print titles) Expands its offerings beyond books (June 2002 became an authorised dealer of Sony Corporation selling Sony products online) Today: a diversified retailer of products and services
Module: Competing in the Network Economy
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Case Study:
Key features of Amazon.com:
Easy browsing, searching, and ordering Useful product information, reviews, recommendations, and personalisation Broad selection Low prices Secure payment systems Efficient order fulfillment Personalisation
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Case Study:
Marketplace services:
Hosts and operates auctions zShops service hosts electronic storefronts for a monthly fee Allowing small businesses the opportunity to have customised storefronts supported by the richness of Amazon.coms order-fulfillment processing
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Case Study:
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Case Study:
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Case Study:
The Results
Number one e-tailer since 2001 generated $3.12B Very successful in reducing its costs and increasing its profitability Annual sales have trended upward (over $5B in 2003) $15.7 million in 1996 to $600 million in 1998 to about $4 billion by 2002 In 2003 the site offers over 17 million book, music, and DVD/video titles to some 20 million customers Offers several features for international customers In January 2002, Amazon.com declared its first ever profitfor the 2001 fourth quarter
Module: Competing in the Network Economy
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Case Study:
What can we learn demonstrates the evolution of e-tailing some of the problems encountered by e-tailers solutions employed by Amazon.com to expand its business the opportunities for e-tailing
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E-tailers:
Those who conduct retail business over the Internet
The concept of retailing and e-tailing implies sales of products/services to customers, that is B2C EC.
Module: Competing in the Network Economy
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3. Pure-play e-tailers
No physical stores, only online presence
4. Click-and-mortar retailers
Traditional retailers with supplementary Web sites
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Customers can track their order status online and request catalogs using the Internet Maintains a B2B store where companies can customise clothing such as polo shirts with their logo for use as company uniforms, incentives, or gifts.
Module: Competing in the Network Economy
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General information Reserving and purchasing tickets, accommodations, and entertainment Travel tips Electronic travel magazines Fare comparisons Travel products store Expert opinion Frequent-flyer deals
Module: Competing in the Network Economy
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Benefits to providers
Airlines, hotels, and cruise lines are selling otherwise-empty spaces Direct selling saves the providers commission and its processing. (Otherwise it has to sell via a transaction broker which charges fees for its services)
Module: Competing in the Network Economy
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