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Chapter

Managing Human Resources

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Learning Outcomes
After studying this chapter, you will be able to:

Describe the key components of the human resource management process and the important influences on that process. Discuss the tasks associated with identifying and selecting competent employees. Explain how employees are provided with needed skills and knowledge.

And
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Learning Outcomes (cont.)

Describe strategies for retaining competent, high-performing employees. Discuss contemporary issues in managing human resources.

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Human Resource Management

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HRM Process and Influences

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The Legal Environment

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Affirmative Action

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Differences in HRM Laws

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Identifying and Selecting Employees

Phase 1 of the HRM process involves:
1. Employment planning 2. Recruitment and downsizing 3. Candidate selection

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Conducting Employee Assessments

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Determining Future Employee Needs

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Recruiting Applicants

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Handling Layoffs

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Selecting Job Applicants

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Reliability and Validity

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Selection Devices: Tests and Interviews

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Effective Interviewing Techniques

A Container Store recruiting manager leads a job candidate in a role-playing exercise as part of the interview.

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Closing the Deal

Remember: Its just as important to retain good people as it is to hire them in the first place.
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Providing Skills and Knowledge

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Employee Training Methods

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Retaining Competent Employees

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Addressing Poor Performance

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Determining Pay Levels

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Contemporary Issues

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Workplace Diversity

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Sexual Harassment

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Workplace Spirituality

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Controlling HR Costs

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Career Module
Building Your Career

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Building Your Career

A career is a sequence of work positions held by a person during his or her lifetime.

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Career Development Today

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How Can I Have a Successful Career?

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Be Proactive
Identify tomorrows job opportunities. Manage your own career. Develop your interpersonal skills, especially verbal communication.

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Take Action
Work harder and smarter. Stay up to date. Make learning a lifetime commitment. Keep networking. Increase your visibility. Seek a mentor.

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Leverage Your Competitive Advantage

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