Beruflich Dokumente
Kultur Dokumente
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Objectives
Understand IS career opportunities Understand types of information systems Understand IS and organizational success or failure Understand the future of IS management
2008 Prentice Hall, Inc. 1-2
What is Management?
The act of managing something
Or
Management is the organizational process that includes strategic planning, setting; objectives, managing resources, deploying the human and financial assets needed to achieve objectives, and measuring results.
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Information:
Data that has been refined for a particular purpose: a collection of facts organised so that they have meaning and use to a particular recipient in a particular context. It has additional value beyond the value of the facts themselves.
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Information characteristics
Useful information is essential if an organization is to achieve its goals: complete reliable timely secure economical relevant verifiable
A System
An assembly of components that interact in an organised way to accomplish goals
E.g. river systems, nervous system, public transport system, legal system, education system, water supply system, elevator system, information system.
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Organizations may be classified according to the systems they employ: Simple vs. complex Open vs. closed Stable vs. dynamic Permanent vs. temporary System performance can be measured along three dimensions: Efficiency Effectiveness Equity (fairness)
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Transaction processing systems Electronic commerce Process control systems Management support systems: Management information systems, Decision support systems, Executive information systems Knowledge-based systems: Expert systems, Neural networks, Multimedia systems Office automation systems Geographical information systems
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Integrated to
Manage complexity Support and improve business operations Support and improve the problem-solving and decision-making activities of managers.
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the right information to the right degree of accuracy when it is required in the right format/layout to the right people in the most efficient way possible
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many components (lots of information) much interaction between components systems within systems (subsystems) the intangibility of information (hard to define) the subjective nature of information (interpretation) differing needs of different system users
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The Problem Since 1907 United Parcel Service (UPS) has been in the package distribution business It is the worlds largest package distribution company, transporting over 3 billion parcels and documents each year in over 200 countries.
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The Solution UPS created a Web site (ups.com) that enabled customers to: track their shipments online determine the cost and transit time for delivery of a package schedule a package for pickup locate the nearest drop-off facility
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These online facilities are accessed from the UPS homepage The customer clicks the Tracking tab at the top of the homepage This takes the customer to an online form where the customer simply enters the tracking number and then hits the Track button The customer receives precise information about the location of the designated shipment 2008 Prentice Hall, Inc. 1-16
The front end of the UPS Web site is simple, but the back-end processing used to handle a tracking request is more complicated Requests are handed off to one of a handful of Web servers This server passes the request to the appropriate application serve
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The Results The UPS site services over 4 million online tracking requests per day It keeps UPS competitive with other shipping companies that also offer online tracking services and customer information (FedEx)
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The company also offers e-commerce tools and services for managing an enterprises overall supply chain
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Automating educational processes Online Administration Registration Financial aid Grades Online Course Management Syllabi Assignments Online class discussions
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Knowledge Worker A well-educated professional who creates, modifies, or synthesizes knowledge in ones profession Knowledge Society Also called digital society, new economy Working with brains instead of hands The importance of education Digital divide
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Careers in IS
Systems Analyst Systems Programmer Systems Consultant Database Administrator Webmaster IS Director Chief Information Officer Professor Government scientist
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International Outsourcing
Round-the-clock productivity Cost savings
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