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ROAD TRANSPORT CORPORATION

KERALA ROAD TRANSPORT CORPORATION

INDUSTRY PROFILE
Road transportation is an economic backbone of country. India Second biggest road transportation system. Road network 33,00,000 KM Demand increase 10% every year Usually under control of State governments

KSRTC - PROFILE
Public Sector organization- Sate government controlled 5350 Schedules and 5785 buses fleet Workforce
28862 permanent employees. 13043 empanel and employee exchange employees

Organization financial Status:


-The average earnings per km (EPKM) Rs. 26.77 -The average earnings per bus (EPB) Rs. 8682

Personnel Management- Focus


Performance appraisal Promotion Employee grievances Employee incentives like bonus payments

High interference of trade unions in HR department activities. Influential in decision making.

RECRUITMENT
Done only for Entry level cadre. Kerala public service commission (KPSC). Recruitment notice for inviting applications
Websites Newspapers

Eligibility Criteria

SELECTION
Selection procedure
Written test Interview Written test for short listing for interviews Verbal communication General awareness Technical questions Physical and Driving test for drivers alone. Background verification.

RECRUITMENT & SELECTION


Middle level and higher level filled through promotions. Executive level through direct nomination High influence of trade unions and political parties.

WORKFORCE REQUIREMENT ANALYSIS


Continuously done throughout the year Vacancies from
Retirements Employees leaving the organization Promotions

For Higher level posts


Eligible employees are promoted If not filled up on a temporary basis

For Entry level posts


Temporary or reserve employees are taken Pool up all the posts and selection through KPSC

TRAINING SYSTEM
Training imparted before taking up job and once every 10 years. SWAP TRAINING CENTER, Trivandrum Different training for different roles. To make employees familiar with the system. Training imparted by Higher officials or retired employees.

TRAINING IMPARTED
For Mechanics
Adopting new technologies and procedures.

For Conductors
Handling travelers and different situations Safety driving measures

For drivers
Emphasis on techniques for consumption of fuel Safety driving measures

OUTSOURCING- HR ACTIVITIES
Recruitment and Selection done by KPSC. All the other activities taken up by KSRTC personnel management department. In case of shortage of workforce in HR department
Temporary employees are taken in.

APPRAISAL METHODS
No clear appraisal method adopted Yearly increments given to all the employees Credentials, black marks and other details maintained as employee records. These records decide the promotions and annual bonuses.

Not much of other rewards and recognitions present

CRITERIA FOR BONUS-Example


For Conductors
Complete minimum trips Clear revenue collection targets Clean record-No complaints, No black marks, Proper reporting

For Drivers
Clear minimum trips and minimum kilometers Less fuel consumption Clean record- No accidents, No black marks

TRADE UNIONS
There are 5 trade unions out of which 2 are recognized 3 are unrecognized. Criteria for recognition-atleast 20% employees in elections -held every 2 years
Recognized Trade Unions in Kerala -KSRTEA -TDF Unrecognized Trade Unions in Kerala -KSTEU -TEF -LU

ROLE OF TRADE UNIONS


Very powerful and influential in KSRTC Gets involved in almost all the activities Protect labour rights and to fight for their needs and basic requirements Protest against illegitimate action and unfavorable policies from employers. More inclined towards employee welfare

ROLE OF TRADE UNIONS


Decision making, policy changes, promotions, transfers, actions on corruption and code violations all are influenced Negotiations for policy and payscale changes, other problems faced by employees Monthly meetings in every unit and head offices with the recognized trade union representatives

PROMOTION
Given only in case of a vacancy/requirement. Single-level promotions are given. Consistently high performance is a requisite for promotions. Influence of trade union is significant, when it comes to promotions.

PROMOTION LEVELS - Example


Driver Vehicle Supervisor Head V/S Mobility Officer Conductor Station Master Inspector Asst. Transport Officer District T/O Chief Traffic Officer C/T Manager

Single level exception- District Transport Officer to Zonal Officer

EMPLOYEE RETENTION
The tag of a government job itself is a motivating factor. Employee attrition rate is less. Monotonous job nature leads to low satisfaction levels. Social security is one of the main attraction. Many non-monetary benefits are also provided.

BENEFITS AND SOCIAL SECURITY


Reservation for backward sessions Pension No workforce rationalization. Time flexibility Medical benefit (free checkups in regular intervals) Free pass (including family) KSRTC has an engineering college - 30 % seats reserved for KSRTC employees family.

HRIS
Information transferred as excel files from local depots to central office. Details such as bus number, kms travelled, route, revenue, employees incharge, etc are recorded in forms. Provision for generating basic reports acts as a reference for performance appraisal. KSRTC is planning to shift to a complete online system of data storage and analysis.

COMPENSATION STRUCTURE
Decided by State government officials and KSRTC Board Basic Pay +
Dearness Allowances (DA) 68% Washing Allowances (WA) House Rent Allowances (HRA)

Compensation structure
There are twelve scales From I to III lower level IV to VII-middle level VIII to XI upper level Increment to various levels Level II Level I Special level Service level

LABOR LAWS
Combination of Kerala service rules and company laws. Specific laws regarding dress code , medical facilities to be provided, hours of work . No employee is needed to work for more than 8hrs/day or 48hrs/week, except in case of emergencies. Extra wages are provided for overtime work, under Wages Act.

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