PERSONALITY DEVELOPMENT

THE POWER OF SERVICE EXCELLENCE

PACKAGING YOURSELF

How well do you know yourself? Is your personality complete with the companys organizational culture? Employers are interested in two things about you. These are knowing yourself and developing your compatibility with the company.

What is Personality?
1. It is the expression of what you are and what you

do. It is the product of all responses that are expressed in everyday living in home, school, playground, office, theater, in streets or even in the seclusion of your room.

2.

It is the sum-total of the qualities and characteristics of person as shown in her manner of walking, talking, dressing and her attitudes, interests and ways of reacting to other people. It refers further to all factors within the person that influences his characteristic ways of behaving, thinking and feeling.

Intelligence is not only the yardstick of ones personality. In general, the following are the different phases of ones Personality.

Phases of Personality

Intellectual
Social Emotional

Value System

Physical

Intellectual

This refers to the manner a person talks and the range of ideas that he possesses. Mental Alertness is an evidence of ones intellectual capacity.

A persons emotional make-up is shown by his likes and dislikes, Emotional

his aggressiveness and docility how he perceives when things become difficult; whether she is introvert or extrovert and whether she loses her temper or just keep her cool This refers to how well you conduct yourself in public and to get along well with the group. It includes good manner, doing the right thing at the right time and acting properly as what you are supposed to do. This refers to the outside make-up of the person. It includes the mode of dressing, complexion, body built, posture, health and facial expression. This refers to persons attitudes toward life, her moral principles, her belief. Ones personal philosophy of life and how he values it are the result of meaningful and satisfying learning experience.

Social

Physical

Value System

PERSONALITY DEVELOPMENT
POLICY It is the International Standard that ALL ASSOCIATES should maintain: PROFESSIONAL APPEARANCE PERSONAL HYGIENE AND PROPER GROOMING STANDARD All associates should see well-groomed staff with a VERY SMART APPEARANCE SMILING FACES AND RECEPTIVE MANNERS AT TIMES.

IMAGE PROJECTION Through Power Dressing, Correct Hygiene and Good Grooming

CORRECT HYGIENE

Personal Hygiene
GUIDELINES
I. Cleanliness

of the Body Take a bath frequently Apply deodorant Avoid using too much talcum powder or perfume/ cologne.

Personal Hygiene
GUIDELINES
III. HANDS AND NAILS Wash hands after leaving the toilet and washroom Always wash your hands before eating Keep finger nails short and clean

Personal Hygiene
GUIDELINES IV. HAIR Keep hair neat, glossy healthy looking and free from dandruff Use appropriate shampoo and conditioner

Personal Hygiene
GUIDELINES
V. TEETH

Brush teeth as often as possible and rinse the mouth frequently If wearing dentures wear them and wash them also If teeth has tooth decay, gum disease, consult a dentist Keep it clean and not discolored If you have braces and retainers, keep them clean also.

Personal Hygiene
GUIDELINES
VI. EARS

Always keep clean everyday

it

Personal Hygiene
GUIDELINES
VII. FEET Keep your feet clean and

toe nails trimmed Foot powder is recommended if the feet smell

PROPER GROOMING
I. COMPLEXION Associates must always maintain a clear complexion. II. MAKE-UP Apply appropriate make-up while at work. Application of make-up is needed to project a business-like and attractive appearance. Re-touch make-up when needed.

PROPER GROOMING
A. Blush-on Blend well to add color for a healthy glow Colors used should complement a blend well with the uniform B. Lipstick Colors used should complement a blend well with the uniform Always retouch when needed

PROPER GROOMING
C. Eye-shadow Colors used should complement a blend well with the uniform and skin tones D. Eyebrows Colors should be a shade or too lighter than the hair color.

PROPER GROOMING
III. HANDS AND NAILS

Female Nail polish colors in natural shade only Uniformed nail length Male Must be evenly shaped, short and buffed

PROPER GROOMING
IV. HAIR GROOMING Hair must look neat, clean and in good condition at all times Hair must be well-groomed at all times Hair must be kept away from the face at all times

PROPER GROOMING
Clean-shaven head for an unnaturally bald look is not allowed Wet-look style, even for curled or permed hair is acceptable Extremely faddish hair styles that do not blend with the uniform is not allowed

Proper Grooming (Cont.)

A. Male

Hair must always be trimmed and wellgroomed Hair at the back must just touch the tip of the collar Bangs should not touch the eyebrows A few brisk strands or spikes are not allowed, provided these do not touch the eyebrows.

Proper Grooming (Cont.)

B. Female May be worn loose as long as it does not go beyond the nape or does not touch the shoulder blades. Hair touching shoulder blades should be worn in a bun or tied/braided into a pony tail away from the face. Bangs should not be touching the eyebrows A few brisk strands or spikes are not allowed, provided these do not touch the eyebrows.

POWER DRESSING

A good appearance generates a feeling of self-confidence and well being. Looking Competent should have the prime value. Dressing appropriately for the occasion will make the applicant a neat individual. well put together from head to toe.

Therefore, the basic guideline before you could prepare for the interview, is to gain CONFIDENCE. To have the winning look, follow the basic rules in choosing your wardrobe, have the basic charming manners, good grooming and correct hygiene.

Most Human Resources specialists says that looks really matter especially when one is applying for front-liner jobs such a sales, marketing, and public relations positions. Make an impressive appearance or image projection. Make a difference. Pay attention to how you look.

Power Dressing Tips

Do not overdress because it makes you appear trying hard nor under dress because it makes you look like you do not care whether you get the job or not. Do not forget to make a research on the organizations dress code before your interview. Proper outfit mirror the personality of the person to protect an image projected.

Fashion Accessories
I. HAIR ACCESSORIES

Only one black colored accessories are allowed in all public guest contact areas Plain design Only two accessories at the most may be used at one time provided no combinations such as ribbon and clip are worn

FASHION ACCESSORIES
II. JEWELRY Jewelry worn by regional, national and tribal ethnic group are not allowed

A. Bracelet Only one plain bracelet may be allowed in gold, silver or copper and must not interfere with work

FASHION ACCESSORIES
B. Rings
Only one ring per hand is allowed to be worn on the ring finger For married women, the wedding ring band and engagement rings may be worn on the same finger

FASHION ACCESSORIES
C. Earrings Worn when in uniform Worn on the lower earlobes Only one earring per ear is allowed No dangling earring in guest contact areas

FASHION ACCESSORIES
III. WATCHES Worn at all times in uniform Only one simple watch is allowed Strap color allowed is beige/black/brown/dark blue/gold and silver Straps made of gold, silver or combination of both colors are acceptable Watches with plastic straps are allowed as long as these follow acceptable colors

UNIFORM STANDARDS
I.

UNIFORM UNDERGARMENT STANDARDS Wear appropriate undergarments when in uniform.

A. Male A.1 Socks High rise plain black socks recommended See-through socks are not allowed A.2 Undershirt Plain, white without print or design Undershirts with or without sleeves are recommended

are

Uniform Standards
B. Female

B.1 Brassiere Fully-capped with straps Snugly fitted to prevent from slipping off the shoulders Sheer or see through cups are not recommended Lace bras or black colored bras are not allowed Sports bra and cross straps are recommended B.2 Lingerie Outline should not show through the uniform

Uniform Standards
C. Hosiery / Stockings Plain without any design or glitter Free from snags, stitches or run Suggested shade is natural or slightly darker than the skin tone Suggested shade for oriental skin is taupe or #5 for most brands Extra pair should always be brought by the associate at all times for immediate change in case of need

Uniform Standards
II. UNIFORM Associates are required to have the proper uniform III. NAMEPLATE Used at all times with the uniform and when associates is within the premises of the hotel Always pin on the upper left hand portion of the outermost garment Always keep clean and undamaged Loss/damage requires immediate replacements

IV. I.D. Must be the most current ID issued by the company Always in the possession of the associate is within the premises For trainees, please always bring your University/ Schools ID.

ATTENTIONGETTING RESUME

GET THAT NEEDED JOB RELOADED MODULE 2

The Winning Resume

What is a Resume?

It is an individually designed document summarizing personal interest and qualifications so that a potential employer will become interested in the applicant.

The Description

Career Objective

It states the job, job function, and the company, or industry. This will enable the employer to categorize the applicants area of interest immediately. E.g. To be employed in a suitable and reputable institution in which I can excel and enhance my skills, knowledge and experiences. To obtain a position in the Front Office that would best fit my qualifications and develop further my talents and skills for continuous career improvements.

Qualifications

It includes the applicants special qualities, skills, and potentials that are relevant to the job that he is applying for. E.g. Possesses excellent interpersonal and communication skills. I am a team player. Creative and organized. Knowledgeable in basic Office operations. Fidelio System, Harmony and Micros Opera System. Possess computer operations skills.

Educational Background

It is the applicants total educational experience, which includes honors, awards, and extra-curricular activities and the likes.

Co-curricular and Extra Curricular Activities

It coves the applicants membership in various organizations, clubs and participation in lectures, seminars, leadership trainings and other activities that are meant to amplify or enrich the course syllabi or supplement classroom instructions.

Work Experience

It pertains to the previous jobs that are closely related to what the applicant may be applying for, whether part-time, summer or seasonal. Employers are interested in knowing about the applicants job functions, performance and what has been accomplished.

Personal
-

This refers to other personal data such as: Age Marital Status Gender Birth date Name of Parents and their occupations Name of Brothers/ sisters Etc.

Future Plans (optional)

These are applicant's educational or career plans in the next five years or the like. This will enable the employer to identify the future plan of the applicant. E.g. Summer 0f 2013: T o enroll in advance foreign languages, computer reservation system, etc.

Character Reference

It is the last section of the resume. It is customary to state: References are available upon request.. The applicant must be sure to appear for an interview with a typewritten/ computerized list of good references. Though nowadays, it is included in the resume. Minimum of Two persons not related through blood to the applicant should be place in this section with its contact number and or address of the company he/she is connected with plus his/ her position.

Character Reference

ACADEMIC REFERENCE - Deans, Principals, Professors, Teachers and other school personnel who have the knowledge about your school activities or performances.

Character Reference

EMPLOYMENT REFERENCE

- A person whom you have worked with and knows your capacity as a worker and previous jobs you have done.

Character Reference

PERSONAL REFERENCE - People who respect you and are knowledgeable about your abilities and accomplishments.

REMEMBER:

Watch for the spelling and proper grammar.

TIPS:
State your job objective to give an impression that you are goal-oriented. See to it that the resume put you in the best possible light but do not exaggerate.

TIPS:
Avoid the use of colored paper or too modern style. The paper should be 8 x 11 and of good quality. Use black ink.

TIPS:

Prepare handwritten letters of application. Some companies are now giving importance to them. They believe that the handwriting of a person can tell so much about him.

TIPS:

Capitalize on your educational background, onthe-job experiences, seminars and other courses attended because new graduates usually have no job experience. Attach photo taken by a professional photographer. Update your resume every time new information or data is added in your experience.

THE INTERVIEW GET THAT NEEDED JOB RELOADED MODULE III

The Interview

The goal of every job seeker is to get an interview. This is a critical part of your job hunting, just one step from the job itself.

Last minute reminders before going to that important interview date:

Select and lay-out your complete wardrobe from head to toe. Get all necessary papers ready. Bring at least two (2) pre-tested pens in case the other one does not work. Bring small notebook for jot down notes. Bring a copy of the resume/ selected credentials.

Bring a folder/ portfolio. Bring a personal Business Card. Review the list of questions for the interview. Provide sufficient cash for emergencies. Check travel time to the interview venue, give allowance for the traffic problems. Get a good nights rest before the big day.

Project a professional and attractive image. Smile when you meet your interviewer. Give a firm handshake. Present a positive attitude. Be enthusiastic, be courteous.

Listen attentively. Look at the interviewer in the eye. Be knowledgeable about the company. Be cautious when it comes to salary topics. Make efforts for the interviewer to like you. End the interview with appreciation and a thank you.

Common Questions to Prepare for an Interview

Tell me about yourself? What are your greatest strengths? What are your greatest weakness? Why should we hire you? Why are you interested in working for the company? How do you reacts to criticisms?

How much do you want for your salary? What do you know about our company? Do you have any questions about our company? How will you judge yourself successful? How will you achieve success? What can you do for us that someone else cannot do? What motivates you to work? What have been your greatest accomplishments recently?