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ERP ISU 2005 Delta Changes Briefing

Agenda

Executive Summary

New Functionalities Introduction

3 4 5 6 7
SAP AG 2006

Efficiency Improvements

CRM for Utilities

BW for Utilities

Dynamic Period Control

Simulation Workbench

Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
SAP AG 2006

Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Executive Summary
Overview
This document contains a high level overview of some of the numerous areas of change between version 4.5.1 and ISU 2005
This document is not intended to be training material This document is not intended to be the definitive list of everything that has changed in the version, rather it is to highlight applicable areas of change This document should be read in conjunction with the Release Notes for each Release since 4.5.1, in addition to the new cookbooks that are available for specific functionality In addition to the functional changes, there have been technology improvements eg NetWeaver and XI, which will not be discussed in detail in this document

SAP AG 2006

Highlights in IS-U/CCS 4.61


Goods Movement in Inventory Management is more tightly integrated with IS-U during Device Installation, Removal and Replacement New Authorization Checks for Processing Meter Reading Data Enhancement to customizing for Register Relationships New Field - Reversal Reason - in Billing & Invoicing Reversals Separate Transport for Prices and Discounts New Billing Variants Billing in Advance introduced Proration of Contract-Specific Installation Facts during MoveIn/Move Out New Transaction - Create Collective Bill New Events in Invoicing & FI-CA New Database Tables for Saving IS-U Invoicing Documents DBERDL & DBERDLB Print Document number assignment (Number Range ISUERDK separate from FI-CA Posting Document (Number Range FKK_BELEG)
SAP AG 2006

Highlights in IS-U/CCS 4.61


Synchronization of Due Dates Changes to Recipient Control in Correspondence Conversion of Tables for Internal Main and Sub Transactions New Dunning Activity for Requests for Cash Security Deposit Payments for Other Utilities via Payment at Cash Desk Account Balance Display improvements New BAPIs for FI-CA Changes to Interest Calculation Improvements to Mass Activities Processing Improvements to Payment & Returns Processing Changes to Posting and Documents New Function for Transferring Posting Items Customer Interaction Center Enhancement of Notification / Order Display in Customer Overview Improvements in Move In/ Move Out & Move In/Out Reversal Processing
SAP AG 2006

Highlights in IS-U/CCS 4.62


Introduction of the Point of Delivery object Energy Data Management Area was first established Device Info Records were first used Dynamic Period Control was added to schema in billing Rounding rules are incorporated in invoicing Business Partner Segmentation Work Management Area was restructured Several enhancements in the Intercompany Data Exchange area Changes to Cheque Management and Payment Processing Changes to Correspondence A number of new events were introduced within FI-CA where companies can determine company specify rules New FI-CA Reports Master Data Template and Master Data Generator Customer Interaction Center

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Highlights in IS-U/CCS 4.63


Introduction of User Defined Weighting Further enhancements in the EDM and IDE areas Concession Card Functionality Business Warehouse for Utilities Real Time Pricing Analysis & Calculation Workbench in EDM Additional Authorization for the Rate Structures Procedure for Unbilled Revenue Reporting and Mass Simulations More New and Changed Events in FI-CA Extraction of Open Items for Business Warehouse Contact History in Customer Interaction Center Integration with Customer Relationship Management System (CRM 3.0) Device Overview in Monitoring Transfer Posting to Contract Account without contract Archiving Changes

SAP AG 2006

Highlights in IS-U/CCS 4.64


Multiple usage of same serial number for device category Automatic number allocation when creating device info records Assessing for control meter and interim meter readings Parallel processing of meter reading by customer and periodic replacement list Enhancements of settlement workbench in EDM New Option for no storage of estimated meter reading results in dynamic period control Parallel processing of load historical consumption into BW Appointment scheduling for service orders Monitoring and controlling of data exchange tasks New transaction for grid (previous customizing) Sample process for change of supplier (distribution side) Service Provider transaction Monitoring mass runs (meter reading, billing and invoicing)

SAP AG 2006

Highlights in IS-U/CCS 4.71


Generation of Interim Billing for an Installation at Move-In Generation of Interim Billing for Device Replacement Extrapolation of Devices Allocated to Multiple Installations Onsite billing - Billing a customer directly at the meter reading CRM Integration of Multiple Contract Billing New Procedure: Operand Access for Customer Data Completeness Check for a Collective Bill Reversal Procedure in Collective Bill New Methods for Invoicing & FI-CA Account balance display FI-CA Authorization Objects FI-CA workflow Processing of incoming payments through external paying agents Change appointment scheduling for service orders Migration of Disconnection Documents to IS-U

SAP AG 2006

Highlights in IS-U/CCS 4.72


IC Web client enabled call center processes (based on CRM 4.0 Industry Add-on)
Management of Daily Profiles in SAP EDM Utility Customer E-Services (based on Biller Direct)

Business Process Exception Management


Operative Performance Management (based on KPI analytics) Additional industry specific BW content (EDM)

Optimized Management of Deregulation Processes


Enhanced Sales Processes for Residential Customers Enhanced Sales Processes for C&I customers

New Budget Billing Procedure (payment scheme)


Billing Simulation Workbench

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Highlights in IS-U 2005


Creation of Security Deposit via Master Data Generator
DIMa (Data Integrity Manager) for Contracts and Technical Objects (Check/Comparison of data in IS-U & CRM database) Usability improvements for people centric user interface, including Key Account Manager portal Alerts and Email Response Management System Easy Bill Correction Framework Archiving of Installation facts

Cash Desk & Cash Journal Improvements


Enhancements in communication with Collection Agencies Dunning: Integration with SAP Dispute Management Reversal and Returns on Archived Items

Adjustments: Separate Revenue Account


Integration with SAP Credit Management Enhancements in Returns Processing
SAP AG 2006

Agenda

Executive Summary

New Functionalities Introduction

3 4 5 6 7
SAP AG 2006

Efficiency Improvements

CRM for Utilities

BW for Utilities

Dynamic Period Control

Simulation Workbench

New Functionalities Overview


Key Changes
General Areas that could assist: Customer Interaction Center / CRM Interaction Center Business Process Exception Management Business Warehouse for Reporting Installation Groups for Master Sub Relationships Dynamic Period Control for backbilling Parallel Processing option for many batch processes The many improvements within the FI-CA area The look and feel of the screens has been improved

SAP AG 2006

New Functionalities Customer Service


Key Changes
Customer Interaction Center
Customer Interaction Center is an improved layout over EC20 Front Office Layout switching navigation and application areas can be expanded to full screen Business Partner Hit List More methods for Front Office Processes CRM Interaction Center Two formats WinClient and the new WebClient Master Data Generator Templates Accelerated Move In / Move out Transactions New Maintain Bank Data transaction FPP4 Fact Sheets

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New Functionalities Customer Service


Accelerated Move In
New Accelerated Move In screen

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New Functionalities Customer Service


Create/ Change / Maintain Bank Data
New Maintain Bank Data Transaction

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New Functionalities Master Data


Installation
Industry Field has been separated into 2 fields Industry and Industry System
Installation Groups for mapping of 2 Tier Master / Sub Meters Point of Delivery used for Energy Data Management For Deregulated Environments

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Installation groups Set Up

Master meter

Display Installation Group Sub-meter 1 Sub-meter 2

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New Functionalities Master Data


Improved Billing View of Installation
Displays information on the rates and rate types used,
Displays billing orders, meter reading information, billing documents and print documents Details on Dynamic Period Control status

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New Functionalities Master Data


Ability to attach Documents to Master Data Items
The system gives you the possibility to attach documents to Master Data Items
For example, you could attach the signed contract from the customer

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New Functionalities Master Data


Business Partner
Different Roles of the Business Partner can be displayed
Address Independent Communication Storage of Payment Card Details, in addition to Bank Details

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New Functionalities Master Data


Contract Account
Leading Company Code replaced by Company Code Group combined with Standard Company Code. This means that a company code no longer has to be allocated to only one leading company code. This has mainly been done due to deregulated environment requirements.
Benefits are: Can organize payment transactions more flexibly Reconcile postings more simply through payment processing.

SAP AG 2006

New Functionalities Device Management


Key Changes
Separation of Device Management from Billing
Device Info Records ALV List for Implausible Meter Reading Results Period Consumption stored at Meter Installation rather than in the rates Installation Groups (as mentioned in Master Data) Improved Search Help for Materials, IS-U Devices with only Technical Installation Authorization Checks for Meter Reading Results and Orders Businesss Process Exception Management (BPEM) can be utilized for Implausible Meter Readings Device Overview Previous Meter Reading displayed on Meter Reading Entry Screen

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New Functionalities Billing and Invoicing


Key Changes
Dynamic Period Control
Bill Correction Transaction Simulation Workbench Archiving of Installation Facts now available Authorisation Checks for Billing Master Data Document Line Item Data Retention (change to 4 tables for billing line items) Deletion of irrelevant billing document lines Changes to the Price key screen, including a number range introduced for Price Keys Selective Rate Transport Device Management and Billing separated

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New Functionalities Billing and Invoicing


Key Changes
Changes in Reversals
Reversal Reasons Automatic correction of Reversal posting dates for Closed Posting Periods Can reverse individual child bills of a collective account without reversing the entire Collective Bill Automatic Partial Reset of Payment during billing reversal without impact on other cleared items Due Date Synchronization Individually define fee for overdue items

Display missing documents for a mandatory group in application logs ie if you have the electricity & water billing document and you are missing the gas billing document
Invoices can be sent using EDI (Electronic Data Interface) Outsorting Improvements List View Layout easily downloaded to Excel Can Select & Release Multiple Outsorting Items at one time Print preview of Print document from the outsorting list
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Billing and Invoicing Outsorting


Billing Outsorting
Able to select multiple items to Release / Reverse / Rebill

Invoicing Outsorting
Shows Amount and Deviation on the screen without the need to drill down

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New Functionalities FI-CA


Key Changes
Account Balance Improvements
Collection Agency Improvements Documents and Posting Improvements Payment / Returns Processing Improvements Parameters used for the name of the payment/returns lots Cash Journal and Cash Desk improvements Introduction of Payment by Credit Card User Interface of the Clarification Worklist has been overhauled Payment Order Concept (for Direct Debit) Find Payment Transaction Parallel Processing for Mass Activities Set / Delete Processing Locks

Ability to extract open & cleared items, Collection Items and Installment Plans into Business Warehouse for reporting

SAP AG 2006

New Functionalities FI-CA


Event Concept for Customer Specific Functionality
Customer-specific Enhancements within Invoicing and FI-CA are controlled through the Events Concept there has been a significant number of Events added since 4.51
These are assessible in the system via FQEVENTS They are listed on the Release Summary Spreadsheet Pure numbers are generic to all industries, events starting with R are specific to Utilities When defining any developments for this area, you will need to identify the appropriate Event within the program flow to add your changes. An Event is a key that represents an event in a business process for which application-specific or customer-specific function modules can be called up. The Events contain function module samples that contain the data structures that are available for use at the time of processing this event. You define the name of a function module that you have programmed for an event predefined by SAP. You can use the function module to intervene in the flow of the standard programs and to include your own processing. The function modules are run when the event is reached within the program There are two categories of events:

Events for which a standard process can be replaced by an industry-specific or customerspecific process
Events for which the standard process can be extended by using one or more industryspecific or customer-specific activities
SAP AG 2006

New Functionalities FI-CA

SAP AG 2006

Agenda

Executive Summary

New Functionalities Introduction

3 4 5 6 7
SAP AG 2006

Efficiency Improvements

CRM for Utilities

BW for Utilities

Dynamic Period Control

Simulation Workbench

Efficiency Improvement Usability Project


What is the Efficiency Improvement Usability Project ?
Around the 2002 / 2003 timeframe, the Efficiency Improvement Usability Project was initiated and developed to help organisations improve the efficiency of their business processes
Note: Some of the items outlined here have been subsequently further enhanced and optimized

The Past
Many customers have gone live in the last few years Transition of IS-U projects from the implementation phase Go Live Process Optimization In many projects, less emphasis was placed on optimizing processes. Other points, such as invoicing, took priority

Future Trends
Hype about the Internet has blown over Focus is now on fundamentals (for example, the reduction of process costs) Process optimization is becoming increasingly important Customers are enquiring about optimizing specific processes. For example:

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Move-in and move-out processing Account balance display Changing bank data Optimization for small and medium-sized utility companies ....

IS-U Efficiency Project: The Way to Increased Efficiency

Focus on Top Dialog Processes


IS-U/CCS, including FI-CA (not: IS-U/EDM, CRM, Portal, BW)

End user-relevant processes


Regular processes Improvements to help customers Handling advantages

How is it done?
Within the product (not a project)
Cookbook

Available Available

Software Solution also available for 4.64


Cookbook

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Objectives of the IS-U Efficiency Project

Total Project
New, process-oriented transactions (express functions) Improvements in existing transactions Customizing templates Documentation Service team Power user community

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Top n Dialog Processes


Move-in, move-out, move-in / out Customer overview (inc. meter readings, consumption., acct. balance) Account balance display Invoicing complaints / corrections Changes to meter reading results / correction transaction Rate change (incl. meter reading, per.consumption, print) Budget billing change (incl. meter reading, per.consumption, print) Bank data change New contract (supplier) Meter reading to cash

Disconnection / reconnection
Master data change (correct incorrect master data) CIC navigation (framework for all aforementioned processes)
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IS-U Efficiency Project + Improvements for Mediumsized Enterprises

Total Project
Improve Efficiency of Top n Dialog Processes
Move-in, move-out, move-in/out Customer overview (incl. acct. balance, meter reading results, consumption) Account balance display Invoicing complaint / correction Change to meter reading result / correction transaction Rate change (incl. meter reading, per. consumption, print) Budget billing change (incl. meter reading, per.consumption, print) Bank data change New contract (supplier) Meter reading to cash Disconnection / reconnection Master data change (correct incorrect master data for example, reassign) CIC navigation (framework for all aforementioned processes)

Fulfill Requirements of Medium-sized Enterprises


Reduce fields in all IS-U master data Transport billing master data Sort according to meter reading route (invoices, orders) Reporting standard reporting / monitoring Move-in, move-out, move-in / out reduce fields Change bank data reduce screens Standard budget billing amount Reverse of collection bills Outsort EA05 call print document simulation Mass print disconnection documents Reassign technical objects

Optimize meter reading fast entry


Optimize account balance Improve function for resetting returns locks Settlement control

SAP AG 2006

Move-in, Move-out, Move-in/out

Findings:
Business transaction was often initially noted on paper Too much navigation Too few pre-assigned fields No hidden fields / tabs Optimization potential was far from achieved

Enhancements:
Documentation IS-U Efficiency Project, with chapter Move-in, Move-out, Move-in/out Comprehensive description of all optimization possibilities New express transaction: fast entry move-in/out

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Optimize Move-in, Move-out, Move-in/out

Optimization project carried out at an energy supplier As-is analysis of business process:
Discuss requirements Reduce fields Reduce tabs Pre-assign fields Keep entries and displays to an absolute minimum

Realization of Optimizations in system (only customizing + user-exit):


Field reduction SFAW/SFAC, BUPT/CAWM external applications Reduce tabs layout Pre-assign fields user-exit / sample move-in document

Rollout to end-user
Review with SAP, regarding results following execution in Call-Centre / Back Office
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Optimize Move-in Example

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Customer Overview

Findings:
SAP standard hard to define Many varying requests Customer overview was not used by all customers (data environment, on the other hand, was used very regularly) Some customers have developed their own form of customer overview The SAP enhancement concept was not used Meter reading results, consumption, and account balance information are fundamental objects for a customer overview

Enhancements:
Documentation IS-U Efficiency Project, including the chapter Customer Overview Description of enhancement possibilities for customer overview Enhancement of meter reading results, consumption, and account balance information within customer overview

SAP AG 2006

Account Balance Display

Findings:
Sometimes difficult to read Print document contains too many document lines / clearing documents

Problems in accounts with many reversals

Enhancements:
Documentation IS-U Efficiency Project, including the chapter Account Balance Display" Description of different exits to account balance display Ability to aggregate invoice documents Further improvements:
Future

budget billing amounts can be hidden

Budget Ability ....


SAP AG 2006

billing amounts, which have already been billed for, can be hidden to go directly to invoicing form

Bank Data Change

Findings:
Customers use the standard front office process Demand for a one-screen transaction, because too many objects are involved:
Business Contract

partner contact

account

Customer

Enhancements:
New express transaction: Bank Data Change One-screen:
Entry

of bank details (incl. proposal) of contract account to be

Selection

changed
Contact

to customer

SAP AG 2006

Agenda

Executive Summary

New Functionalities Introduction

3 4 5 6 7
SAP AG 2006

Efficiency Improvements

CRM for Utilities

BW for Utilities

Dynamic Period Control

Simulation Workbench

CRM for Utilities


What CRM Is

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CRM for Utilities


Customer Centric Utilities Lifecycle

Campaign Management for Utilities Revenue Management

Lead Management

Marketing Financials

Invoicing

CRM For A Utility

Sales

Service

Sales Management Residential, Commercial & Industrial customers

Billing Calculation

Meter Reading

Installation Services

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CRM for Utilities


Business Partner Business Partner Agreements / Contract Accounts Contracts Technical Objects SAP IS-U Contacts / SAP CRM Activities

SAP IS-U

Replication
Data model SAP IS-U B D O C

SAP CRM Components

Middleware Server
B D O C

B D O C

Data model SAP CRM

Billing Invoicing Technical Objects FI-CA IDE EDM

Data model SAP CRM

Direct Access (RFC)


Customer Overview / Environment IS-U Objects for CIC Transaction Calls using Action Box

Call Center Internet Sales Quotations Campaigns Activities

SAP AG 2006

Cross-System Customer Fact Sheet

CRM for Utilities


Key Highlights
New User Interface for Utility Contracts
New Locator for Data Environment View Layout Switch for Navigator Area New Fact Sheet Partner Overview Improvements in Business Parter Search Permanent Hit List after Business Partner Search Search String Data Integrity Management (DIMa) Support for Utility Specific Business Objects

SAP AG 2006

People Centric CRM IC Webclient for Utilities


The Interaction Center offers two parallel user interfaces working against the same business engine.
Our Proven Interaction Center Our New Interaction Center

WinClient

WebClient for Utilities

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IC WinClient Look & Feel


Soft-phone telephony controls ANI, DNIS, call state Bus. Partner quick-search

Broadcast Messaging / Reminder Scripting Action Box


Navigation Area: Interaction History display Interaction record info Bus. Partner Fact Sheet Business Transaction Interactive Scripting E-mail integration Interactive Intelligent Agent IC Manager Workplace

SAP AG 2006

IC WebClient Look & Feel

Title Bar Scratch Pad Account Info

Toolbar
Navigation Bar Context Area

Workspace

Broadcast Messages

SAP AG 2006

Interaction Center Web Client for Utilities

UI Paradigm Shift
80% Routine Mass Business
One-Screen, IC WebClient Processes Call Center Agent

20% Exceptional Cases


FOPs, Workflows, Guided Procedures Call Center Agent

Move-In

Service Connection

Down Payment

Invoicing

Create Activity

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IC WebClient Example: Move Out of business partner Sample Process


Identification of Business Partner
Identification of Move Out Premise and Contract Account for the Premise Start the Overview for Business Partner Start the Overview for Contract Account Start the Move Out Process Maintain Activity

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Identification of Account and Premise

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Account Overview

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Move Out

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Maintain Activity

SAP AG 2006

Agenda

Executive Summary

New Functionalities Introduction

3 4 5 6 7
SAP AG 2006

Efficiency Improvements

CRM for Utilities

BW for Utilities

Dynamic Period Control

Simulation Workbench

BW for Utilities
SAP Business Warehouse offers:
Integration of Information from Various Sources
Easy-to-Use Excel, Web Reporting Flexible Drilldown Reporting Quick to Create Ad-Hoc Analyses Role-Based and Personalized Integrated Planning, Simulation (BPS) Eases the Load on Transactional Systems Preconfigured Content from SAP Systems From Data Retrieval To Predefined Standard Reports

SAP AG 2006

SAP BW: Open Business Intelligence Platform


Access to Information and BI-Services
BW BEX WEB Analytics SEM 3rd party Users Perspective

Meta Data Repository

BI Plattform

Queries

Individual and Standard Analysis

Administrator InfoCubes Workbench


Operational Data Store
IS - Utilities

Staging
BAPI

BI- Business Content

Standard Content Data Extraction


Extractors SAP Appl.
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File Files

XML Web Appl.

UD-Connect

DB-Connect Data Sources

Non-SAP Applications

BW Analytics

OLAP functionality / navigation Drilldown down / across Filter Authorization concept Exceptions and Conditions Ad Hoc analysis ...

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BW Analytics

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SAP Delivers Content for Utilities


IS Utilities
Campaign Management Quotation Planning & Controlling Analysis of Enery Data Management (EDM) Data Analysis of Device Master Data Meter Reading Data Analysis Analysis of Installation Facts Analysis of Open Items Analysis of Sales Statistics

Analysis of Cleared Items Analysis of Installment Plans Analysis of Collection Agency Information Analysis of BPEM Processes Analysis of Transaction Statistics

Analysis of Stock Statistics


Analysis of Disconnection / Reconnections Analysis of Business Master Data Analysis of Customer Services Processes Analysis of Billing Processes

SAP AG 2006

SAP BW Business Content for Utilities


Roles
Utilities: IS-U System Administrator
Utilities: Manager for Billing & Invoicing Utilities: Manager for Customer Service Utilities: Manager for Meter Reading

Reporting Areas with over 68 reports


Stock Statistics Energy Data Management

Marketing
Process Management Sales & Sales Master Data (CRM) Utilities Master Data Sales Statistics & Transaction Statistics
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SAP BW Business Content for Utilities


47 InfoCubes for the following scenarios
Campaign Management
Sales Statistics Energy Data Management Process Management Transaction Statistics Master Data

Reporting Infrastructure Supported by


43 Operational DataStores & Infosets
InfoObjects ~350 Characteristics and Key Figures Data Extraction: Programs for Extraction SAP IS Utilities Transactions Programs for Extraction SAP IS - Utilities Master Data

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Exception Reporting

Enterprise Portals

Business Explorer

Medical Controller Cockpit

Mobile

Knowledge Warehouse

SAP BW Reporting Agent

Workflow

E-Mail
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SAP for Utilities Analytics xApps


SAP for Utilities Analytics xApps
Previous versions of SAP for Utilities have already been enhanced with functions that provide high quality data from internal and external sources to allow business users to:

Monitor KPIs Visualize process efficiency Compare user productivity Evaluate payment behavior
Enabling companies to answer crucial questions: How much do I spend, on which business processes, with which resources and authorized by whom?
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BW for Utilities
Business Benefits
To understanding, what has happened, what is happening, what will happen and why
Inform key stakeholders, in a timely manner Drives alignment throughout the organization (and beyond) Discover new business opportunities Resolve or mitigate existing business challenges Alignment of strategy versus execution, along key metrics Improvement in business people productivity Central deployment and control

IT Benefits
Central dissemination and monitoring simplifies control Role-based security and personalization Empowered end-users reduce burden on IT departments

Single version of truth extends from reporting to query and analysis


Full integration of tool set reduces administration efforts
SAP AG 2006

Agenda

Executive Summary

New Functionalities Introduction

3 4 5 6 7
SAP AG 2006

Efficiency Improvements

CRM for Utilities

BW for Utilities

Dynamic Period Control

Simulation Workbench

Dynamic Period Control


What is it?
Dynamic Period Control provides the ability to manage any number of billing and correction periods. Billing documents are generated based on estimated readings. Entering an actual meter reading, at any time, triggers the dynamic backbilling back to the last actual meter reading result.
Dynamic Period Control enables the correction of past billing periods WITHOUT reversing the old billing documents

This allows only the applicable items that have been marked for backbilling to be corrected
Consumption based charges But not fixed charges In the backbilling period, those lines within the original billing documents that have been marked for backbilling get reversed, with reference to the original billing document, and the new calculations are performed, based on the actual results. The new calculations could result in higher or lower charges All pro-rations (eg price changes, statistics) are made using the actual results The credits and the corrections all appear within the one Billing Document

As the period between the Real Reads is not defined, this allows greater flexibility than the other backbilling mechanisms. This period can be greater than 1 year.

SAP AG 2006

Dynamic Period Control


Scenario
Water Consumption charged based on Block Charges Price below (per m3) with a Price Change on 15th March

Move In Date 1st January with a Actual Read (0) Bill 1 31st January, based on Estimated Read (84.932) (Actual/Real -----Estimate)

Bill 2 28th February, based on Estimated Read (161.645) (Estimate---------Estimate)


Bill 3 31st March, based on Estimated Read (246.577) with the price change within this period (Estimate--------Estimate) Bill 4 30th April, based on Actual Read (200) and triggers the backbilling (Estimate--------Actual/Real) The Actual Read is lower than the previous estimate read in this example The system is flexible to allow different processing options we will be showing 2 of those options with the different results
SAP AG 2006

Agenda

Executive Summary

New Functionalities Introduction

3 4 5 6 7
SAP AG 2006

Efficiency Improvements

CRM for Utilities

BW for Utilities

Dynamic Period Control

Simulation Workbench

Simulation Workbench
Delta Changes
Simulations have been enhanced by the introduction of a Simulation Workbench (EASIM)
Simulation Workbench allows you to compare the results against different rate categories to see the difference in the results, based on the same meter reading results

SAP AG 2006

Simulation Workbench

Single Simulation

Comparison of Products / Best Rate Billing / Comparison with Competitor

What if Analysis ?

Offer / Fictitious Contracts

Internet Self Service

Mass Simulation

Comparison of Products / Best Rate Billing

What if Analysis?

Reporting for authority/ regulator regarding rate changes

Integration in Portfolio Management / Planning / Forecast

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Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
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Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Special Billing Functions Overview


Key Changes
Bill Correction Screen
All-in-one screen for bill corrections including the correction of Meter Reading Information Installation Group / Serial Switching New method for mapping Serial Switching for large scale serial switching relationships No longer have to install devices in both primary (master) and secondary (subs) installations No longer have to take Meter Readings from devices in the primary and secondary meters on the same day you can specify deviation intervals Having said that, where possible, the date should be the same or as close as possible

Can use the framework to distribute calculated consumption value amongst the installations
There are 2 cookbooks for this area Different options for Serial Switching Installation Groups Configuration, Functions and Features

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Special Billing Functions Bill Correction


Delta Changes
Enables correction on bills and meter reading on a single screen

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Installation Groups
What is it?
Installation Groups are an alternative mechanism for serial switching scenarios, instead of register relationships
No longer need to install the devices in both the master level and submeter level Scheduling - with Installation Groups need to consider the order of Billing For Consumption Relevant, must bill the submeters prior to the master meter For Distribution Relevant, the opposite needs to be done Outsorting Method for the Master Meter Outsorting Group SUBINSTDOC outsorts the Master Meter if any of the Submeters have been outsorted

This is only applicable if the submeters have outsorting checks at the Billing Level
Some billing methods are not supported for Installation Groups eg Budget Billing and some forms of simulation and dynamic scheduling is not recommended for Installation Groups Additional features in Reversals Option to set No Documents from an Installation Group Option to set Only Documents from an Installation Group Option to have no restriction
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Special Billing Functions Installation Groups


Types of data exchanges
There are two types of data exchanges
Consumption relevant (CR) were the secondary installations will send consumption details to the primary installation and Distribution relevant (DR) were the primary installation will distribute the consumption to the secondary installation.

Consumption Relevant Primary Secondary


60 kWh 160 kWh 130 kWh 30 kWh 40 kWh 30 kWh

Distribution Relevant

Primary

10 kWh

Secondary
60 kWh

160 kWh 130 kWh 30 kWh

10 kWh 30 kWh

40 kWh 10 kWh

SAP AG 2006

Installation groups Set Up

Master meter

Display Installation Group Sub-meter 1 Sub-meter 2

SAP AG 2006

Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
SAP AG 2006

Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Why is BPEM needed? What do organizations need?


Organizations require a tool that will allow them to analyze and manage everyday business processes to ensure that processes are conducted smoothly and in a timely manner

Reports that define all the business processes that haven't successfully completed
(i.e. determine how many, how long and which are the business processes)

Reports that define why the business processes haven't completed successfully
(i.e to determine the source of the problem)

Ability to distribute errors/validations to the departments and/or representatives by preset parameters


Monitor the progress of business processes
(i.e. the increase and decrease of errors, how long to correct)

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What is BPEM?

Business Goal and Objectives


Improve & smooth the business processes Reduce the operating cost and increase efficiency

Reduce administration overhead


Reduce the error rate Centralized monitoring of conducted business processes Centralized monitoring of error handling, increase accountability Improved the resolution of identified problems by automatic solution processes

SAP AG 2006

What is BPEM?
Overview
Industry independent solution Non-modifying standalone solution: can be implemented together with any SAP module Analyze application messages of any business process Analyze and monitor executed business processes in SAP Data reduction for huge logs by removal of irrelevant messages Analyzed data stored as extracts Instant access to the information Direct navigation from message to business object embedded as variable Automatic or manual creation of cases for problems Assignment of cases to a user group based on role resolution Measure the performance of executed business processes in BW
SAP AG 2006

What is BPEM?
Monitoring tool
Identification and grouping of messages by the relevant business objects processed

Analysis of any T100 like messages (e.g. Application log, background job log, IDOC or WORKFLOW messages, etc. )
Merging of logically connected logs of separate processes e.g. application logs of a parallel jobs of mass activities An alternative to BASIS tool SLG1 to view application log Provide easiness in monitoring, analyzing and accessing information Monitor run status of executed business processes

Monitor the history of executed business object


Statistical analysis of messages and business objects processed Objects that are in error and warning status Objects that were successfully processed

Number of objects processed


SAP AG 2006

What is BPEM?
Managing tool
Provides the ability to distribute problems to group of users or individual by creating clarification cases

Provides the ability to monitor and manage cases via list


Prioritization of clarification cases based on customizing and business obejct attributes Customizable automatic and semi-automatic solutions for the resolution of cases Separate case worklist views for staff and management BAPIs and BAdIs for flexible processing and enhancement Attach customer defined fields

SAP AG 2006

What is BPEM?
Process management / analysis tool
Analyses across business processes Role specific cockpit for the most important analyses Integration of pre and post processing steps Integration of NetWeaver components

SAP AG 2006

Case
Case
Case is the key object in BPEM that will allow organizations to distribute and manage validations/errors in their system.

SAP AG 2006

BPEM Functions
Monitoring Application Logs
BPEM transaction provides the ability to easily monitor batch and non batch jobs (i.e. transactions).
BPEM provides statistical information to analyze the details and drill down to the customer details.

Statistical details on the job numbers (i.e batch jobs) Drill down to the actual error messages, that explains why the object failed processing. Drill down to the actual object to view the data to assist in the analysis.

SAP AG 2006

BPEM Functions
Creating cases
Manual Application log Development (e.g. user exit, workflow, event)

Case creation
Cases can be created automatically via the application logs (i.e. batch jobs) Cases can be created automatically via user exit, programs, workflow, or events

Cases can be created manually by users

BAPI

SAP AG 2006

BPEM Functions
Distributing Cases
Processor rule is used to determine how cases are distributed to users or groups

When configuring the case category a Processor rule needs to be assigned (Transaction PFAC)

Object: MRU

When case is created table EMMA_CACTOR is updated with the Agent ID that the case has been assigned to.

When configuring Processor rule, you define the object in the container, the value of the object and the agent ID

Agent ID: SALLAUDE

Value : MRU01

SAP AG 2006

Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
SAP AG 2006

Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Account Balance
Key Changes
Hide or Display Reversed Documents
Restrict the timeframe of information displayed Context Menu when right clicking on Items within the Account Balance Screen allows you to branch directly to other areas Ability to Display Print Documents Menu Options under the Environment Menu allow you to branch directly to other areas Branch to Mass Chage Branch to Display Security Deposits Branch to Installment Plans Branch to Display and Change Business Master Data Summary at the top of the screen, possible through an event Fields for Date of Entry and Time of Entry are now available

SAP AG 2006

Account Balance
Context Menu
Upon right clicking on an data item within the Account Balance, a menu can be displayed
This menu can be customised using Events 1247 and Events 1248 to add / remove items

SAP AG 2006

Account Balance
Environment Menu
The Environment Menu now allows you to branch to many other transactions from the Account Balance Screen

SAP AG 2006

Account Balance
Settings Menu
The Settings Menu allows you to turn on or off the display of Reversed Documents, and Zero Clearing
The Settings Menu allows you to display a limited timeframe of data using the Period Option

SAP AG 2006

Account Balance
List Viewer on the Settings Menu
The List Viewer is more like an Excel grid to display the information
The List Viewer can be easily downloaded to Excel if required, using the List > Save File option, if required You can rearrange the fields and save your preferred format as a Display Variant

SAP AG 2006

Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
SAP AG 2006

Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Cash Journal and Cash Desk


Key Changes
Cash Journal is used to reflect the cash structure of your company you can define individual branches with their cash desks
Cash Journal automatically creates corresponding payment lots depending on the payment category Posting Deposits, Differences and Withdrawals (for the cash float) Cash Desk Closing Totals of deposits and Withdrawals are displayed Cash Journal Overview displays the closing carried out across all cash desks and branches Cash Desk Layout is improved in ISU-2005 and you can process payments with multiple payment formats Barcode Scanner can be utilised within the cash journal/cash desk using Event 6050 Payments for Other Utilities via Payments at Cash Desk now available

SAP AG 2006

Cash Journal and Cash Desk


Cash Journal
The Cash Journal enables you to model your branch and cash desk
The Cash Journal enables the user to verify the Cash Balance, Post Deposit, Post Differences and Post Withdrawals from the Cash Desk, ie to maintain the float of the cash desk The Cash Journal enables Closing of the Cash Desk

SAP AG 2006

Cash Journal and Cash Desk


Cash Desk
The Cash Desk is where the customer payments are received, with Bar Code Processing

SAP AG 2006

Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
SAP AG 2006

Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Document and Postings


Key Changes
Parallel Number Ranges for Individual Postings
New Tables for Internal Main and Sub Transactions that now contains application area Clearing Locks can be defined in the Line Item Changes in Posting Areas Document Display now utilises tab pages to display data Changes to Reset Clearing Classification Key as a new characteristic Enhanced Account Maintenance Segment Determination for Utilities Transfer posting in Account Maintenance Requests and Standing Requests

SAP AG 2006

Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
SAP AG 2006

Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Collection Agencies
Key Changes
History of Collection Items
Ability to Recall Items sent to Collection Agency Transfer Items sent to 1 Collection Agency to a different Collection Agency Forward Additional Information to Collection Agencies Mass Activities for Submission of Items to Collection Agencies Derive Rules for determination of the Collection Agency Responsible

SAP AG 2006

Agenda

Special Billing Functions

Business Process Exception Mgmt

10 11 12 13 14
SAP AG 2006

Account Balance

Cash Journal / Cash Desk

Document and Postings

Collection Agencies

Integration to Credit Management

Integration to Credit Management


Features
The system landscapes of Utilities companies are getting more heterogeneous. The Sales System, Financial System and additional system such as CRM usually run on different systems.
There is the need for a global view of relevant information on the credit-worthiness of a customer. This global view would be used to decide whether it is worth doing business with this customer in the future.

A Central Credit Management system is required to store all information on credit-worthiness and to check the existing credit limit of a customer in all relevant systems.
The integration of SAP FI-CA with SAP Credit Management offers functionality for the central management of all credit-worthiness-related activities with customers. Seamless integration of the central SAP Credit Management with the SAP FI-CA sub-ledger enables credit-worthiness evaluation (whereby the FI-CA internal credit-worthiness still plays a decisive role), credit limit checks, decision support based on payment and dunning history and strategic credit analyses. New Transactions FPCM1 Replicate Credit Data FPCM2 Replicate Creditworthiness

SAP AG 2006

Integration to Credit Management


Processes
Integration of SAP Credit Management and SAP FI-CA takes account of the high data volumes managed by utilities companies in the following processes:
Determination of the credit-worthiness of new customers via external information providers and/or internal black lists Integration of credit liability from SAP FI-CA with the Credit Management Server for credit limit checks: Online checks for sales orders with high order volumes and permanent credit limit checks to evaluate customers who have exceeded their credit limit in a special mass activity Provision of concentrated Financials (FI)-relevant information (credit vector) from SAP FICA to the Credit Management Server in a mass activity Synchronization or adoption of a customers internal SAP FI-CA credit-worthiness with the central SAP Credit Management credit-worthiness by a mass activity with the choice of replicating only changed values or all values Connection of SD orders and invoices to the Credit Management Server for credit limit checks and liability updates

Allocation of the credit information vector from SAP FI-CA to SAP BW for credit risk analyses

SAP AG 2006

Credit Management Overview

Credit Limit Management & Control

Credit Decision Support

Credit Information

Credit Rules Engine

SAP AG 2006

Credit Management Overview

Credit Limit Management & Control


Credit limit master data Close integration with SAP Business Partners Calculation of open & used credit line Online / offline credit limit check

Credit limit hierarchies


Consolidation of open items from different systems (CRM, Sales, Logistic Execution, FI)

SAP AG 2006

Credit Management Overview

Credit Decision Support


Customer fact sheet with all credit-relevant customer data and key figures
Credit history analysis Payment history analysis Analysis of customer balance & sales figures DSO (Days Sales Outstanding) analysis Credit limit warning Release of blocked orders
SAP AG 2006

Credit Management Overview

Credit Information
Interfaces to 3rd party credit information provider (e.g. D&B...) Check creditworthiness of new customers by using external credit ratings Collect credit data by analyzing internal customer data Ext./int. credit information available to all users of SAP Business Partner Monitoring of credit data validity, automatic update of credit data

SAP AG 2006

Credit Management Overview

Credit Rules Engine


Dynamic generation of credit limits by customer profile Derivation of credit limits from int./ext. credit information using predefined formulas Workflow-supported credit approval process Automatic credit decisions using predefined credit rules (accept, reject, blacklist / white list, VIP customer) Automatic dispatch of credit applications to the responsible credit manager

SAP AG 2006

Questions

Question time

SAP AG 2006