Nature of nonverbal communication

Exchange ideas through wordless messages Use body language & object communication

(clothing, hairstyle, symbols and info-graphics)

Use nonverbal elements: paralanguage, voice

quality, emotion & speaking style,

Use prosodic features rhythm, intonation and

stress Use our sensory channels

Principal areas of nonverbal communication

Structuring the environment Physical characteristics of the

communicator
Behaviors of communicator during

the interactions

Structuring the environment

Selecting a proper time & place

Considerations to select a place

Privacy Freedom from external distractions Silence Spatial arrangements

Physical characteristics of communicator

Facial expressions Eye contacts

Body posture and position

Behaviors of the communicator

Gestures Emblems direct verbal translations like waving Illustrators depicting by actions Affect displays conveying emotions like a smile Regulators gestures that control interactions Adaptors -actions to release body tension (foot jiggling etc.) Haptics touch as a therapeutic mode and very meaningful
nonverbal behavior

Behaviors Contd..
Paralanguage (vocal cues)
The way how we talk rather than what we talk. Can reinforce or diminish the message
Types of vocal cues Voice rate Voice tone

Proxemics distance between two parties Appearance way of clothing, color, hairstyle

The importance of nonverbal communication in health care

People use nonverbal communication from birth

to old age
Awareness of nonverbal messages enhance the

accurate understanding of message

Consistency or inconsistency between verbal and

nonverbal messages determine the credibility of the message

The importance of nonverbal

Nonverbal communication is given more weight if

inconsistency is present
Two viewpoints on origin of nonverbal behaviors Behaviors are instinctive Behaviors are culturally taught, imposed or imitated

The importance of nonverbal

Nonverbal behaviors are accurate representation

of our mind as we cannot control it

Nonverbal behaviors are strong to subside the

verbal behaviors at times

Nonverbal behaviors are granted more validity

than verbal behaviors

The importance of nonverbal

Nonverbal communication encompasses all

physical methods except ..?

Nonverbal behaviors always reflect our

psychological and emotional situation

Actions speak louder than words

Active listening

What is active listening?

Listen to others with Great deal of concentration Open mind Interest in what is being said
Listening requires Sensitivity Understanding Withholding of any judgment on others

Listening
Listening is a commitment as it understand: How other people feel How they see their world
Listening is a complement as it convince others

that
They are being cared about what is happening to

them Their experiences are important

Real listening
Real listening is to
Understand

someone Enjoy someone Learn something Give help or solace

Should have a need and intention to listen really

Pseudo listening
Intention is not to understand the

real meaning of what is being said

Needs met by pseudo listening are
To make others think that you are

interested with them To listen to some specific piece of information while ignoring others

Steps to effective listening

Active listening
Paraphrasing explain or describe in your own

words what others have said. Corrected false assumptions, errors, and misinterpretations. Remember what was said, stop miscommunication.
Clarifying asking questions for more information,

to get more of the picture

Feedback help persons to understand the

effectiveness of communication, give chances to correct errors

Steps to effective Contd..

Listening with empathy
Listen while understanding that

everyone is trying to survive

Listening with the understanding that

you also have the same struggle

Steps to effective Contd..

Listening with openness
Listen to the whole statement Grasp the entire communication Avoid pre-judgment and fault finding of the speaker Avoid selective listening and filtering out the

information what the listener want

Avoid listening to the viewpoints what you already hold

Steps to effective Contd..

Listening with awareness
Consists of two components

Information being said is compared to what you know or compare with known facts about the situation
While listening, observe the congruence (think that whether the voice tone, facial expression, and posture fit with the content being said)

Thank you