SAP R/3 and IS-U Overview

Key Terms
SAP: IS-U: CCS: CRM: FI-CA: DM: EDM: BI-IN: CS: ISS: Systems Applications and Products

Industry Solutions Utilities

Customer Care and Service Customer Relationship Management

Financial and Contract Accounting

Device Management Energy Data Management

Billing and Invoicing

Customer Services Internet Self Service

CCS to SAP R/3 Integration

Functional Scope of the IS-U/CCS System

Master Data versus Transaction Data Master Data:

Master data is data concerning the entity: the customer data, or the premise data.

Transaction Data:
Transaction data is data collected as a part of transactions: meter reading recorded, bill amount, receivables amount.

These data remains unchanged over a long period of time and there can only be one valid version that have different validity period.

These data has no longterm validity but only one tim at which it is valid.

In Summary
IS-U is integrated Service Management (PM-SMA) and Sales and Distribution (SD) application components, enabling you to bill service orders, service contracts, and the sale of goods. The Contract Accounts Receivable and Payable (FI-CA) component manages the large number of postings from billing and budget billing requests. With Device Management you manage the installations, meter reading, and the certification of all devices for a utility company. The IS-U Billing component is used for billing the standard divisions like electricity, gas and etc The IS-U Invoicing component enables you to group services and invoice them on one bill. In Customer Service you use the Customer Interaction Center (CIC) or Front Office to display all data and start frequently used business processes.

In Summary
IS-U is integrated In Internet-Self-Services customers can send data or changes to their existing data via the Internet. Energy Data Management (EDM) is a solution that meets the requirements of load shape measurement, schedule management and the billing of interval energy consumption. Work Management combines various SAP components and enhances them to include industry-specific functions for planning, calculating, executing and billing work orders.

In Summary
On top of that.. Basic Functions helps manage addresses and regional structures, as well as generating dates and schedules for meter readings, billings and budget billings.

Master Data helps manage data that remains fixed for long periods of time. In IS-U, this data includes the business partners, contracts and contract accounts, connection objects (buildings and real estate) and the premises, installations and device locations contained therein.

Business Master Data Overview

Business Master Data

Business Master Data

A person or a legal entity with whom you have a business Business Partner relationship (BP) The customers account: the Contract Account management of the customer is (CA) driven by the contract account (billing method, payment method, collection method) Contract An agreement between the business partner and the utility company

Technical Master Data Overview

Connection Object, Premise and Installation

Technical Master Data Installation

The installation stores the billing properties for one or more devices at a premise The device location provides information on the physical location of the device A premise is an enclosed spatial unit that is supplied with energy, such as an apartment or a factory. Connection Object is a building, piece of property or other facility that is connected to the supply grid.

Device Location

Apartment 1

Premise

Connection Object

The technical master data relationship

Building (Connection Object) Apartment A (Premise) Apartment B (Premise)

Electricity

Installation

Electricity

Installation

Apartment C (Premise) Electricity Water Electricity Installation (Division 10) Installation (Division 20)

Apartment D (Premise) Electricity (Peak) Electricity (Off Peak) Installation

Rate information for billing meters

Water

Street

Business and Technical Master Data CCS View

The contract is the link between the business and technical master data

Business Master Data

Technical Master Data

The premise incorporates the connection object

The installation incorporates the device and the premise

Functional Overview 1

Customer Services Overview

Customer services supports
Customer information (e.g. account enquiries, meter reading results)

Invoicing cost that arise from service provision (e.g. create sales order)

Logging and managing customer contacts (e.g. complaints and appreciations)

Execution of processes and workflow (e.g. new connection move-in, disconnection)

Customer Services Overview

Customer Services Contract data changes Contract

Move-in has not yet occurred:
-No installation allocated -No Move in date set -No Move out date set

Move-in has occurred:

-Installation is allocated -Move in date is set -No Move out date set

Move-out has occurred:

-Installation is allocated -Move in date is set -Move out date is set

Customer Services - Installation Data Changes

Device Management Overview

Device Management Device and Device Category

Device Management Definition of Device Category

Device Category

- Groups together devices with the same feature

- Managed as Materials with material numbers in the MM component

Device Management Definition of Device

Device Category Device

- Is an instrument used for measuring consumptions, processing data or controlling and protecting other equipments - Managed as pieces of equipments with serial numbers in the PM component

Device Management Definition of Register

Device Category Device

Register
- Used to meter consumption, energy etc. Is the actual equipment or the display of the electronic device - Identified as a register number in the device

Billing Overview Billing Master Data

Billing class
Facts Billing Schema

Facts

Utility Installation

Rate Category

Rate Determination

Rates

Rate Variants

Device Installation

Rate Type

Facts Groups

Operands

Operand Values e.g. price

Facts

Billing Billing Class

Classifies installations for billing (e.g. residential, nonresidential etc) Change in billing class also requires change in rate category. Final billing is not necessary upon changes. Can be valid for several rate categories Serves the following purposes Validation Statistical criterion Controls the determination of the meter reading unit in the regional structure

Billing Rate Category

Rate category is a sub-category of a single billing class. Allocated to installation to be used as a classification or

representing customer type of a contract such as extra high

tension, high tension and low tension. Contains one valid billing schema.

Determines which outsorting checks occur during billing.

In conjunction with rate type, it determines rates to be applied during rate determination.

Billing Rate Type

Rate type is commonly allocated to register to classify the
register type such as on-peak, off-peak etc. It could also be allocated to device or installation level for use

as a classification of flat rate or be a classification of reference

value. In conjunction with rate category, it determines rates to be

applied during rate determination.

Billing Rate
Rate stores billing rules which are executed during billing run.
It consists of steps and values of how to calculate billing quantity and amount.

Each step is executed with variants program.

Values of input and output parameters of rate steps (e.g. quantity, price, factor, amount etc.) are determined historically at

runtime.

FI-CA Overview
SAP R/3 The Contract Accounts Receivable and Payable component is a subledger developed for industries with a large customer base and a correspondingly high volume of documents to post. This includes insurance companies, utilities, telecommunication, and public service companies.

General Ledger
CCS (FI-CA)

Sub Ledger
Customer account balances are maintained Transactions are posted (automatically) at the customer level Summarised Accounting Postings
(No customer detail)

FI-CA Business Transaction

Document posting Account maintenance Account Display Installment Plan

Payment posting Document reversal Dunning Deferral

Incoming payment Interest

Returns processing
Write-off

Functional Overview 2

Customer Service Front Office Overview

Customers data can be displayed in several information views and in some views, it is possible to branch to more detailed information on specific areas. In this way, you can, access information about bills, rates, budget billing amounts, meter reading results or process transactions on customers request and etc.
Identifications -Prospect -Customer -Premise -VIP Information/ Consultation -Contract account -Payment -Bill dispute Process transaction (if required) -Create new Connection -Create repair order Start workflow -To remind of task on a future date -To trigger subsequent processes

Customer Service Internet Self Service

This component enables utility customers to perform the following via the Internet: Grant direct debit authorization Pay bill Display bill Provide accounts information Register move-in Change bill address Enter meter readings Register supplier change Registration and changes to password Display consumption history Initiate call-back Request new password if old password was forgotten

Device Management Meter Reading

Meter reading processing

Meter read schedule reached

Create Meter Reading Order

Download to handheld Corrections

MR read

Validations

Fast entry / Upload

Device Management Meter Reading

Meter reading result validation
Correction

Implausible

Meter read result

Validations
Independent Validations Dependent Validations

Plausible

Each meter reading result is checked for plausibility (validated). Validations can be configured for individual customers and customer group

Device Management Meter Reading

Meter reading monitoring
Selection criteria Contract Installation Device Portion

Information
Billing order Meter reading orders Meter reading results

Meter reading unit

Business partner

Monitoring transaction enable you to monitor meter reading entry and status

Billing Procedures
Periodic billing Regularly (1-, 2-, 3-, 4-, 6-monthly or annually) Bill cycle controlled from scheduling in portion Sequence determined by scheduling Interim billing Not bound to scheduling Can be initiated manually Next periodic billing begins at time of interim billing. Final billing Created when customer moves out Can lead to automatic switch of dunning procedure

Billing Procedures
Periodic billing Regularly (1-, 2-, 3-, 4-, 6-monthly or annually) Bill cycle controlled from scheduling in portion Sequence determined by scheduling Interim billing Not bound to scheduling Can be initiated manually Next periodic billing begins at time of interim billing. Final billing Created when customer moves out Can lead to automatic switch of dunning procedure

FI-CA Document Structure

Document header
Doc. number Posting date Doc. Type Currency Reconcil.key

1:N

1:N

Business partner items

BP number CA number Company code Due date Amount etc.

General ledger items

Company code G/L account Business area Cost center Amount etc.

FI-CA Transfer to GL Accounting

FI-CA documents G/L140000 $ 100 Recon key 090704 FI-CA documents G/L170000 $ 200 Recon key 090704

Document posting

Summary record G/L140000 $ 100 G/L170000 $ 200 Recon key 090704

Generate posting

FI Documents 40 1400000 50 1700000 Reference key

$ 100 $ 200 090704

FI-CA Payment
Automatic Automatic incoming payments Manual Payment lot Check lot Payment at cash desk Return lot

Collection procedure
Credit payment Return

FI-CA Dunning
Minimum/Maximum Amount Days in Arrears Dunning Frequency
Charge Interest

Determination of new dunning level

Generation of new dunning history

Generation of new dunning activities

Printing of Dunning notices

Dunning procedure Dunning grouping Credit worthiness

THE END