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Submitted by:B.TECH BIOTECH VI-SEM SECTION-A Shalini chaurasia(2009) Akash katariya (1004) Asad mehboob(1005)
Communication Skills
Communication skills is the set of skills that enables a person to convey information so that it is received and understood.
Effective communication skills are a critical element in your career and personal lives.
Smell
Seeing Touch
Taste
Nonverbal Communication
Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.
Nonverbal Communication Exists Nonverbal Communication has Communication Values Primarily Relational Ambiguous Gender and Culture affects the Nonverbal Communication
NON-VERBAL COMMUNICATION
All communication that involves neither written nor spoken words, but occur without the use of words. Body Movements Space Voice Patterns Time Touch Objects Kinesics Proxemics Paralanguage Chronemics Hepatics Artifacts
To do so, he translates his thoughts from random impressions into messages/ words that will accurately convey his thoughts.
Perhaps the sender realizes if he want help to solve a problem, he must communicate these thoughts to the other i.e. the receiver.
The receiver decodes it based on knowledge, experience. i.e. the receiver assign meaning to the sound/signs and arrives at the thought behind the words
Conclusion:
1. The sender has an idea 2. The idea becomes a message 3. The message is transmitted 4. The receiver gets the message 5. The receiver reacts and sends feedback to the sender.
Personal Barriers
Barriers in Superior
Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness
Barriers in Subordinates
Unwillingness to communicate Lack of proper incentive
Communication Process
Communication is the process of sending and receiving information among people
Feedback
sender
SENDER
RECEIVER
Noise
Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us
Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener
Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions
Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
RECEIVING MESSAGES
Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation
Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed
Clarity
Adequacy
Integrity
Timing
Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills
Effective Communication . . .
It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.
Thanks