PROCESS MANAGEMENT

They are the steps by which we add value and it should be the aim of customer focused, total quality organization, for these outputs to satisfy or exceed the needs and expectations of their customers.

Inputs and Outputs In a Process

suppliers customers

Voice of the customer

Material Procedures Methods Information People Skills Knowledge Training Plant and equipment

process

Products Services Information paperwork

Voice of the process inputs outputs

Elements of a Process
Title: It should be simple and comprise. Purpose: It should always begin with Is to.. Scope : It defines where the process starts and ends and what is specifically included and explicitly excluded. Inputs : The inputs of a process are the things that are transformed by the process in to the end product or service required by the customer of the process. Outputs : It can be products or services and should conform to the specification agreed in advance with the recipient. Control : It may be imposed either externally or internally. Resources : Process resources are all the things that a process must routinely have to be able to convert the inputs into outputs.

Key Role of Process Management

The Process Sponsor: is the person who provides direction and ensures that there is sufficient resource available to improve a process. The Process Owner: sits outside the process and directly and personally accountable for the end to end process. The Process Manager : works inside the process and responsible for every activity. He or she ensures day to day production performance. The Process worker: manage small teams of less experienced workers and provide the process manager with reports and improvement ideas.

Factors Affecting Process Management

Competitive benchmarking and analysis: Process management depends upon when we compare and analyze the best competitive products with our products. Customers voice: process management translate customers voice into product definition and specifications. Quality assurance system: It is incomplete without covering quality checkpoints for managing the process during manufacturing. Design standards: Other factors which affect process management are electronic, designs of experiments , quality charts etc. Sales planning: This includes training, market segmentation etc. Selling : The management of sales channel includes customer contacts, inquiry and leads, forecasting and product support plans.