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1
Communication in the Workplace
Overview
1.1
Communication in the Workplace
The importance of communication
Three forms of communication in business
There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.
--Max De Pree, Author The Art of Leadership
The first thing the Human Resources Department did was give me a writing book.
--Sam Reeves, IT Consultant AMS, Denver, CO
Verbal Communication
Face-to-Face/Phone Conversations/Meetings E-mail/Voice-Mail Messages Letters, Memos, and Reports
Nonverbal Communication
Pictures/Company Logos Gestures/Body Language Who Sits Where/How Long a Visitor is Kept Waiting
Slide 1-1
Color
Numbers Surroundings
Level:
Second
Level:
Third
Level:
my writing. Ill use form letters or templates when I need to write. Im being hired as an accountant, not a writer. Ill just pick up the phone.
Slide 1-2
will do all
Slide 1-3
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Basic Purposes
All
Slide 1-5
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Globalization
Workforce Diversity
Team-Based Organizations
12
Receiving
Sending
Speaking 30%
Listening 45%
Reading 16%
13
Internal External
Personal
Intranets like this one from Deere & Company are used for internal communication.
14
Communication Networks
Formal
Network
Network
complex dynamic
15
The Formal and Informal Communication Networks in a Division of a Small Manufacturing Company
Department Manager
Supervisor
Supervisor
Black Solid Lines = Formal Network Coral Dashed Lines = Informal Network (at a moment in time, for they change often)
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Operating
People
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Communication Barriers
Perception Restrictive
Distractions Deceptive
tactics
overload
Information
22
Overcoming Barriers
Audience-Centered Approach Open Communication
Ethical Communication
Efficient Messages
23
Biases
Education Age Status
Audience-Centered Approach
Style
24
Communication Climate
Overall Structure Corporate Culture
Level of Feedback
Flat
More Open
High
Tall
Less Open
Low
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Ethical Communication
Business Principles
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Efficient Messages
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Adaptation
28
Assessment technique
Allocate time and effort to Study Book, Selected Readings, Text and assessment preparation Ask questions (about your study) Before responding to assessment requirements:
1. Read the question and think about it 2. Identify keywords (i.e. what is this about?) 3. Identify and understand action verbs (i.e. what am I expected to do?) 4. Plan response around 1., 2. and 3. 5. Respond to the assessment task.
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30
Success!
S=
f (T*E+A) Success is a function of Time, Effort and Ability Ability is relatively constant over the short-term for each individual (constant) Only time and effort are discretionary (variables)
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Time management
Work Eating Leisure/interests Daily routine Rest/sleep Relaxation (!?) Household duties Relationships On-campus commitments Travel Study Everything else Total
___________ _____168_
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Time plan
Allocate
the tasks/responsibilities (168 hours) to the seven days of the week Stick to the plan!
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Writing is thinking on paper. Anyone who thinks clearly should be able to write clearly about any subject at all.
--William Zinsser, Author
On Writing Well