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Managing Diversity:
Releasing Every Employee’s
Potential
ReRlelig
Sexual
Comm unic
orientation
igioion Inocm
Comsmtylteyle
orientation
Gender
n Inc o e
Gender
ns
unica atio
Mental/ physical
Mental/
abilitiesphysical
and
tion
abilities and
characteristics Ethnic
me
characteristics Ethnic
heritage
heritage
FaFam
stasta
mi il
Wo ie c Primary
W periren
Orga exxpe dimensions
O n e
rorleganizizaationa Geographic Secondary
role and ltiona l Geographic
and evel l location dimensions
leve location
l
© The MGraw-Hill Companies, Inc., 1999
Irwin/McGraw-Hill
Comparison of Affirmative Action,
2-3
Implications of Increasing
Diversity
❶ Progressive human resource programmes needed to
attract and retain the best workers
❷ Educational mismatches create lack of skilled entry-
level workers and underemployed college graduates
❸ Career plateauing increases for younger workers
➍ Managerial initiatives are needed to adapt to an aging
workforce
Competitive Advantages of
Managing Diversity
■ Lower Costs and Improved Employee
Attitudes
■ Improved Recruiting Efforts
■ Increased Sales and Market Share
■ Increased Creativity and Innovation
■ Increased Group Problem-Solving and
Productivity