ERP IMPLEMENTATION: APOLLO HOSPITALS

Mythreyi Srinivasan, Mrinalini Singh, Nishant Prabhu, NJ Krupashankar, Ramaa Rao, Raghavendra Rao

HEALTHCARE INDUSTRY

Market Capitalization $50 billion $250 billion by 2020 6% contribution to GDP

CAGR - 9%
India serving as FDI hub

DRIVING GROWTH FACTORS

Increasing lifestyle related health issues Thrust on medical tourism Affordable treatment costs

Health insurance penetration

Rise in disposable income Government initiatives Rise in Public Private partnerships

HOSPITAL INFORMATION SYSTEM(HIS) AIM: Best possible support of patient care and outcome by presenting data where needed and acquiring data when generated with networked electronic data processing
Perceived Benefits:

Automating business operations Better patient record systems and management

HIS IN APOLLO HOSPITALS

Implemented in the year 2006-07 Transition period 18 months Actors: 400 end users

Package: HIS Customized ERP solution

Level of management involvement: Middle and Top management

MODULES IMPLEMENTED
Front Office Electronic Patient Record Diagnosti cs Inventory Finance Human Resources Management Info System Admin

Enquiry

OPD clinical mgt Master Health Checkup mgt Accident and Emergencies Operation Theatre mgt File tracking and medical records Dialysis mgt

Lab Info Systems Radiology info systems Blood bank mgt

Purchase mgt Material and Dept inventory Pharmacy mgt

Payroll mgt

Duty Roster mgt Human resources Training mgt

Revenue

Centralised facilities Insurance companies mgt Software security Bar code interface SMS interface Lab authority

Patient Registration Appointment mgt Billing and collection Order entry

Doctors accounting mgt Budgeting and costing Assets mgt

Doctors performance Departments performance Hospital performance Cost vs budget analysis Payables and receivables

Payroll

Finance and accounts mgt

CHALLENGES IN IMPLEMENTATION

Training 500 users

Transition from manual to computerized system

Testing to run live without extensive parallel run Module for Electronic Patient Record Complete integration of front office and back office operations

BENEFITS REALIZED AFTER IMPLEMENTATION

Net Profits growth of 85% Increase in scheduling efficiency of surgeries

Open heart growth: 9% Neurosurgery growth: 46% Transplants growth: 35%

Centralized database Online statistical data available for decision making

REFERENCES
http://www.nishithdesai.com/Research/Paper/Invest ment%20in%20Healthcare%20sector.pdf http://dipp.nic.in/fdi_statistics/india_FDI_April2011.p df http://www.harneedi.com/Whitepapers/White%20Pa per%20%20Indian%20Healthcare%20Industry%20Sustain able%20Growth2(Apr2012).pdf http://en.wikipedia.org/wiki/Hospital_information_sy stem http://www.akhilsystems.com/clients-case-apollobanglore.html