Florida Certified Public Managers

Dr. Dan Vicker SC 284-2148 850-644-2148 drv8897@garnet.acns.fsu.edu

http://garnet.acns.fsu.edu/~drv8897

First Break All The Rules:

What The Worlds Greatest Managers Do Differently Marcus Buckingham & Curt Coffman

Gallup Organization Research

Surveyed Employees For Over Twenty Years Surveyed Over One Million Employees Surveyed Employees From All Sectors Surveyed Organizations Large And Small Surveyed Excellent And Average Managers Surveyed Execs, Mid Managers, And Supervisors Analyzed Performance Measures

Research Methods

Focus Groups Factor Analysis Regression Analysis Concurrent Validity Studies Follow-up Interviews

Measured Core Elements Needed For

Attracting

Employees Recruiting Employees Retaining Employees

The Worlds Greatest Managers

Dont Have Anything In Common

What Rules Do Great Managers Break?

They Dont Believe People Can Achieve Anything They Put Their Mind To They Only Focus On Strengths They Dont Follow The Golden Rule They Play Favorites

Activity

On left side of paper, list names of your employees descending in terms of their performance. On right side of paper, list the same employee names descending in terms of time you spend with them.

What Talented Employees Need

They Need Great Managers

Four Aspects

Discipline

Focus
Trust

Willingness

To Individualize

Most Important Finding

The Immediate Supervisor Is The Most Important Factor In Recruiting and Retaining Talented Employees

Basic Things Great Managers Do

Sets Clear Expectations With You Gets To Know You Trusts You Invests In You

The Measuring Stick Of Great Management

1 2 3 4 5 6 7 8 9 10 11 12 Do I know what is expected of me at work? Do I have the materials I need to do my work right? Do I have the opportunity to do what I do best everyday? In the past 7 days, have I received recognition for good work? Does my supervisor or someone care about me as a person? Is there someone at work that encourages my development? At work, do my opinions seem to count? Does the org mission make me feel my work is important? Are my co-workers committed to quality? Do I have a best friend at work? In last 6 months, have I talked with someone about my progress? At work, have I had opportunities to learn and grow?

Herzbergs Satisfiers and Dissatisfiers

How do the 12 questions relate to what Herzberg says is important to the satisfaction of people at work?

Situational Leadership Hersey & Blanchard

What implications exist for leadership styles with regard to the 12 questions that measure great managers?

Four Keys To Success

Select

For Talent Define The Right Outcomes Focus On Strengths Find The Right Fit

Measure Yourself

Score For Yourself Score Survey As You Think Your Employees Would