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C2

The C-Square
Project
The Agility
Matrix
Explained

Clayton Costa
Enterprise Solutions Executive
Background…
C2
The C-Square
Project

 When I started to work with the BPM set


of tools, I first tried to understand WHY
ANYONE would EVER invest on such
tools
 The following slides are my best
understanding about this particular
subject.
C2
The C-Square
Project
From the basis
 To start, let’s assume one simple axiom:
“Every single company is made of business
processes.”
 And some contextual information:
 All the – established – companies already have some sort of
business process automation solution in place (e.g.: Packaged
Applications like ERP, CRM)
 Many companies have started “Business Process Initiatives”, like
Six-Sigma, Kaisen, Toyota-System etc.
 Regulations in general are “process-aware” by nature (SOX,
ISO9000 etc.)
BPM toolsets
C2
The C-Square
Project

 Some “common sense” about BPM


 “BPM is about agility”
 BPMS’s are tools to implement “continuous improvement”
 “BPM software is able to implement an ‘independent process
layer’, out of code”
 And so on… (lots of “common sense” around the IT world!)

 So, BPM might be just YARADT (“yet another


rapid application development tool”, like 4GL,
CASE, Code Generators, OOP etc.)
C2
The C-Square
What’s really
BPM About?
Project

AT FIRST, A That focus on


MANAGEMENT CONTINUOUS
IMPROVEMENT
DISCIPLINE!

A SET of TECHNOLOGIES to
support the MANAGEMENT &
AUTOMATION of such initiative
makes a lot of sense!
C2
The C-Square
Project
But… WHEN
should I use
these tools???
I believe that the answer to this
question lies on the way the
process portfolio of one specific
company is distributed across two
dimensions…
Volatile
C2
The C-Square
Project
The Agility
Matrix
Level of uniqueness of a Life Cycle
business process of the
business
Standard process Specific

Stable
Volatile
C2
The C-Square
Project
Services &
Tax Products
Management Development

Sales &
Marketing
Mgt.
HR
Development

Level of uniqueness of a
Knowledge & IT
business process Mgt.
Strategy
Development

Standard Specific
Customer
Services
Environment
Mgt.
Impact Mgt.

Accounting & Manufacturing


Financials & Services
Mgt. Delivery

Examples of processes from the APQC Reference Model Stable


Volatile
C2
The C-Square
Project
Services &
Tax Products
Management Development

Sales &
Marketing
Mgt.
HR
S S
Development

INE
U S
Knowledge & IT
B Strategy
Mgt.
E Development
TH
TO
Standard L Specific
A
I
Customer TIC
C R
Services
Mgt.
Environment

o re Impact Mgt.

Accounting &
M Manufacturing
Financials & Services
Mgt. Delivery

Examples of processes from the APQC Reference Model Stable


C2
The C-Square
The Matrix is
UNIQUE
Project

Volatile

While the full process


portfolio must be very
Standard
unique…
Specific

Volatile

Standard
Stable
Specific

Professional Services?

…there might be
some patterns per Stable

industry…
Manufacturing?
C2 The Make-Or-Buy decision
The C-Square

when automating…
Project

Volatile
Hum… Standard and
Tax
neverServices
changes?
&
Products
Management Someone must have a
Development

ready solution to this! Marketing


ISales &
want a Packaged App Mgt.
(ERP)!!!
HR Development

Level of uniqueness of a business


Knowledge & IT Life Cycle Strategy
process Mgt.
of the Development

business
Standard process Specific
Customer
Services
Environment
Mgt.
Impact Mgt.

Accounting & Manufacturing


Financials & Services
Mgt. Delivery

Examples of processes from the APQC Reference Model


Stable
Volatile
C2
The C-Square
Project
Services &
Tax Products
Management Development

Sales &
Marketing
Mgt.
HR
Development
Hum… Always
Level of uniqueness of a Life Cycle changing,Strategy
Knowledge & IT but for
business process Mgt.
of the everybody at the
Development

business same time? I want to


Standard process buy a service to keep Specific
Customer
Services
this up-to-date!
Environment
Mgt.
Impact Mgt.

Accounting & Manufacturing


Financials & Services
Mgt. Delivery

Examples of processes from the APQC Reference Model Stable


Volatile
C2
The C-Square
Project
Services &
Ops… It’s a process
Tax Products
Management Development
that just relates to my
Sales &
company? Let’s do Marketing
Mgt.
some code, once it’s HR
not going to change Development

very often…
Level of uniqueness of a Life Cycle
Knowledge & IT
business process Mgt.
of the
Strategy
Development

business
Standard process Specific
Customer
Services
Environment
Mgt.
Impact Mgt.

Accounting & Manufacturing


Financials & Services
Mgt. Delivery

Examples of processes from the APQC Reference Model Stable


Volatile
C2
The C-Square
Project
Services &
NowTaxwhat? Pieces of Products
Management Development
these – very important –
processes are already Sales &
Marketing
automated by packaged Mgt.
HR
apps, but I often need to Development
adapt them to the market
Level of uniqueness
req’s. Is thatof a &BPM
what
Knowledge IT Life Cycle
business process is about?
Mgt.
of the
Strategy
Development

business
Standard process Specific
Customer
Services
Environment
Mgt.
Impact Mgt.

Accounting & Manufacturing


Financials & Services
Mgt. Delivery

Examples of processes from the APQC Reference Model Stable


C2 Make-or-Buy?
What about a
The C-Square
Project

new packaged
app?
 Packaged apps are made around
the concept of “liquidity of
functionalities” – that can’t
support differentiation

?
 Partial automation can decrease
the overall productivity
 Then…
C2
The C-Square
A tool to automate
“agile processes”
Project

needs to…
 Leverage all the current assets
 “Orchestration” / “Process Integration”

 Be compatible with the life cycle

!
of the agile processes
 Make it possible to create a
continuous improvement cycle
C2
The C-Square
A Collection of Enabling
Project

Technologies
Driven by these

New architectural elements of a

business process automation


requirements,

more modern – and flexible -


many solutions

infrastructure
arose…
The trick…
C2
The C-Square
Project

Now, the trick lies in choosing the


right elements – and defining the
best architecture to your specific
requirements!

If you don’t do so, the risk is that


you’re going to buy just “YARADT”…
C2 BTW, Better Business
The C-Square
Project Processes usually
means…
• Smaller cycle-times • Decreased Time-to-Market
• Hand-over automation • Lower time-to-solution
• “Ready-to –Work” task • Independent Process
delivery Layer
• Resource usage optimization • Business Rules
• Case prioritization; • Process Re-Utilization
• Task assignment by profile • Increased capacity

Re
(skill, experience etc.) • Resource Usage Optimization
• Decreased latency (BE)

ve
sts

nu
Co

es
Profitability!

Customer Services
• Process Visibility (Audit Tracks & BAM)
• SLA Enforcement & Management
• Compliance Enforcement & Management
C2
The C-Square
Project

That’s
all
Folks!