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You Will Agree ?

INTERPERSONAL RELATIONSHIP IN A BROADER SENSE ENCOMPASSES OUR RELATIONSHIP WITH PEOPLE AROUND US IS THE ABILITY TO GET ALONG WITH PEOPLE ESSENTIAL FOR SUCCESS IN ALL FACETS OF LIFE

DESPITE DIFFERENCES

HOW MUCH DO YOU SEE OF AN ICEBERG?

Visible

Behaviour
Invisible

Judgements Standards Perception

ONLY 10% OF ANY


ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.

Attitudes
Thinking Motives Beliefs Values

Interpersonal effectiveness
Understand our behaviour Understand others behaviour

Improve our Communication effectiveness

Better Understanding & Better Performance

Influence

We all influence or attempt to influence other person in our various roles It is a central function Need to Influence Achieve objectives, help / develop subordinates Process of helping someone to learn & change is the process of influencing others values, attitudes & behaviors Influencing roles - solve problems, help others, have impact on others ability to solve future problems Habitual ways of interacting with others is called their Interpersonal Styles The conceptual framework to describe individual styles is called Transactional Analysis (TA)

Understanding Self-Transactional Styles

Ego states Transactions Strokes Life Positions

Understanding Self-Transactional Styles

The Three Ego States


Parent- Do as I do Adult- I will be frank with you Child- What shall I do?

Understanding Self-Transactional Styles

Understanding Self-Transactional Styles

Critical Parent (CP) Dominating/Commandin g Dictatorial Sets standards Uses authority Makes value judgments Exercises control Disapproving, Watch

Nurturing Parent (NP) Caring Loving Helping others Encouraging Sympathetic Protective Supporting

Understanding Self-Transactional Styles

Adult (A) Manager of all ego states

Understanding Self-Transactional Styles

Creative (NC) Intuitive Creative Manipulative Questioning Probing Day dreaming

Reactive (NC) Aggressive Confronting Withdrawn Fighting Throws tantrums Revengeful

Adaptive (NC) Complaining Sulking Approval Safety Dependent Resilent

Complimentary Transaction

P
What time is it?

A
C

It is 12 noon

Complimentary Transaction

P
Children watch too much TV these days

A
C

Yes, it is a very bad influence on them

Complimentary Transaction

P
You should Reach in Time to Office Every day

A
C

Yes, Sir I will do So henceforth

Crossed Transaction

X
What time is it?

P
A

A
C

I Dont you will not Have a tell you. Watch What will Of do?!! you your own

Crossed Transaction

X
P
Do you know where are my cuff links?

P
A
You always blame me for everything that is missing

Crossed Transaction

X
P
Come come We will play hide and Seek!!

A
C

It is 7 PM and it is time for all children to go home

Ulterior/Duplex Transaction

P
What time Is it?

A
Why are you Late?

A
C

My train was Late and Hence I could not come on time.

Ulterior/Duplex Transaction

Isnt it Wonderful To have children

P
A

Yes, I agree totally

A
C
I also wish so

I wish I did not have them around

Understanding Self-Transactional Styles

STROKE is an act of recognition which provides stimulation for an individual

CONDITIONAL

POSITIVE

NEGATIVE

UNCONDITIONAL

POSITIVE

UNCONDITIONAL

CONDITIONAL This is a good report POSITIVE

NEGATIVE
I dont like your face UNCONDITIONAL

CONDITIONAL I am not happy with your late coming NEGATIVE

CONDITIONAL This is a good report POSITIVE I Love you I dont like your face UNCONDITIONAL I am not happy with your late coming

NEGATIVE

Understanding Self-Transactional Styles

Understanding Self-Transactional Styles


Parent

Nurturant Parent
OK Not OK

Normative Parent
Ok Not Ok

Supportive
Dr.Udai Pareeks Model Ref: Training Instruments in HRD,2002

Rescuing

Normative

Prescriptive

Understanding Self-Transactional Styles Adult

Ok Problem Solving
Dr.Udai Pareeks Model Ref: Training Instruments in HRD,2002

Not Ok Task Obsessive

Understanding Self-Transactional Styles


Child Creative Child Ok Not Ok Reactive Child Ok Not Ok Adaptive Child Ok
Resilient

Not Ok
Sulking

Innovative Bohemian Assertive Aggressive


Dr.Udai Pareeks Model Ref: Training Instruments in HRD,2002

Thanks..

SUPPORTIVE NURTURING RESCUING PARENT NORMATIVE

CRITICAL
PRESCRIPTIVE

PROBLEM SLOVING

TASK OBSESSIVE

INNOVATIVE CREATIVE

BOHEMIAN
ASSEERTIVE C REACTIVE AGGRESIVE RESILIENT ADAPTIVE SULIKING

Understanding Self-Transactional Styles