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Understanding Intelligence
What is Intelligence
The ability to learn or understand or to deal with new or trying situations : the skilled use of reason. The cognitive* ability of an individual to learn from experience, to reason well, and to cope effectively with the demands of daily living.
Understanding Emotion
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Etymology
Emotion is one of the most difficult concepts in Psychology to define. In fact, emotion is such a difficult concept to define adequately that there are at least 90 different definitions of emotions in the scientific literature. The word "emotion" dates back to 1579, when it was adapted from the French word mouvoir, which means "to stir up" Reference: http://www.alleydog.com/glossary/d efinition.php?term=Emotion#ixzz2FVz7GIqI 2/23/2013 8
Simple Definition
It is a response by a whole organism, involving (1) physical arousal, (2) expressive behaviors, and (3) conscious experience.
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Simple Definition
Ability to identify, understand, and manage your own emotions and the emotions of others in order to reach desired outcomes.
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Emotional Intelligence
Emotional Intelligence does not mean being soft. Rather, being intelligent about emotions.
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knowledge from your emotions and the emotions of other people in order to be more successful and lead a more fulfilling life.
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Identify emotions
Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions - accuracy
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Understand Emotions
Recognizes what events are likely to trigger different emotions Knows that emotions can combine to form complex blends of feelings Realizes that emotions can progress over time and transition from one to another Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings
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Manage Emotions
Stay open to feelings Blend emotions with thinking Reflectively monitor emotions
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Manage Emotions
Research findings:
Significant relationship between managing emotions ability and burnout and mental health Teams with higher scores for managing emotions received higher performance rankings
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Personal Competence
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Social Competence
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Developing empathy
Empathy is other-awareness, symmetrical with self-awareness. True empathy requires us to care about the person in pain.
Empathy begins with awareness, understanding, feeling, caring, perceiving a similarity of experience and compassion. But the difficult part of empathy is taking action that truly helps another.
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Being attuned to others emotions Promoting comfort in others through the proper use of display rules Using own emotional display to establish a sense of rapport 2/23/2013
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Need
Emotional Intelligence is very important for managers as it is one of the important deciding factor for relationship management resulting in 1. motivation, 2. retention , 3. self management & 4. managing others.
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In Essence
Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.
Words to Live By
"Above all else, guard your affections. For they influence everything else in your life. Proverbs 4:23
Thank You!